When I called to discuss dropping off the UHaul trucks the representative, JJ, was friendly and informative with my question. She made the drop off so easy for us.Pete M.
Russ Sales & Rentals
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Lake Charles, LA 70607
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The physical location was satisfactory and the customer service at this physical location was helpful. The app did not function properly at check in or check out. The app was a source of great frustration.Damien T.
The total cost for this rental exceeded estimates from full service movers to make this move. In the future I will likely go with full service movers rather than renting from uhaul.David S.
Russ Rentals was pleasant to deal with. I was late for reservations due to traffic and they were very accomodating to me. The truck was ready to go for me. As I arrived to my location to load the truck, I noticed the cargo area had chocolate cake snacks melted to the floor, dirt and debris and small pieces of furniture in it which tells me the truck wasn't cleaned in between usage.. COVID people. Also, no paperwork was provided to me as far as contract or receipt. I also did receive an emails pertaining to them and I checked my spam folder just in case.Chad H.
They just told me to find the other trailers and drop it off there. It was in a mud hole and they didn't give me any type of receipt for return so I took a photo showing the serial number and where it was. They sell sheds and anything they can get their hands on probably. This place isn't about the customer.Andrew E.