Customer Reviews for Rust Check Centre
(U-Haul Neighborhood Dealer)

Rating:

1.0

I’m writing regarding a $25 cleaning charge I received after returning the vehicle. I’d like to clarify that when I picked up the truck, there were already several pieces of hay or straw scattered on the floor. I assumed the staff at the location had seen it and, for their own reasons, chose to overlook it. Today, I only used the vehicle to transport three glass panels — nothing that could have caused the straw to appear. I returned the truck in exactly the same condition I received it. This cleaning charge feels unfair and is not a proper response to the trust I placed in your branch. I kindly ask that this fee be reviewed and reversed.

Rating:

1.0

Not only was I sent to the wrong location because they do not hold trucks where they reserve them. Upon arrival I was met with hostility and attitude due to me driving a semi truck. I get U-Hauls quite often from coast to coast. And I will have to say that this has been the worst interaction that I have had at any of the U-Hauls. Not only was I already inconvenienced by the delay in having to go to another location, I had done my preliminary research to make sure that the other location had parking for me on the street and that there was a spot for myself. Not only did they have more than enough parking space for me, they absolutely outright refused to allow me to park there. Fortunately the company next door was a lot more accommodating and understanding. I am also writing a review for them.

Rating:

2.0

the truck was too old and engine was about to die. I had to stop multiple times as the engine temperature raised many times.

Rating:

2.0

I did not have a pleasant experience this last time, I used two trucks this weekend and both of them did not have the left headlights working. I had to drive on the highway with high beams on at all times. I received a text message saying that the address for the return of the last truck was changing and so we did. The next day my father had to return to that address since we accidentally forgot the keys to the house there. The people in charge of that location became a little aggressive with my parents when they complained about why we had left the truck there, that that was not the correct address and that we were going to be fined 400 dollars. My parents don't speak English, they had to call me at work so I could talk to them, I explained the reasons and after several minutes of arguing with them, they understood. I believe that we, as frequent customers, have no need to go through these uncomfortable and unnecessary situations. If you make address changes for the return of a unit, please consider letting your employees, partners or whatever they may be aware of.

Rating:

5.0

All good, Thank you

Rating:

5.0

All good, Thank you

Rating:

5.0

Better instructions before pickup to make the AC work. My 26 ft truck had no working AC. I had to find out a troubleshooting method from the app much later.

Rating:

5.0

The locations is always great as Ai have been there a number of times. This is the first time that I used the app to self pick up. Unfortunately it took uhaul about 10 minutes just to approve me which set me back in time and made me late. I had to call Uhaul to get through that stage of the pick up. I have used Uhaul 10 or so timed in the past 8 months. This shouldn't have happened.

Rating:

5.0

First time renting from this location, staff is friendly and process was fast.

Rating:

5.0

Professional customer service.

Rating:

5.0

Tony great person to deal with and easy going and very helpful

Rating:

2.0

I recently rented a U-Haul truck for picking up furniture . The vehicle itself was clean, in good condition, and ready to go at the scheduled time, which I appreciated. However, not all the equipment I had reserved was available when I arrived. This forced me to deviate from my original route and schedule to locate and pick up the missing items at another location. Unfortunately, this detour cost me additional time and money—not just in fuel and inconvenience, but also in extra kilometres driven, which I was charged for. It was a frustrating experience, especially since I had planned ahead and reserved everything in advance to avoid exactly this kind of issue. While I appreciate the quality of the truck itself, the lack of preparedness around the full reservation made the experience more stressful and expensive than it needed to be. I hope U-Haul can improve coordination between locations to ensure all reserved equipment is available as promised.

Rating:

5.0

I will keep my review short. In this competitive rental business where you use mileage charges to recoupe the actual cost of the rental. The last thing a customer wants is dishonesty. Walked into your establishment looking for a truck I was told you are sold out by the counter staff, called my brother he made a reservation online and I walked back to the same counter to get a truck where I was told 2 mins before there are no trucks. Train counter staff and be ready to take on business in this competitive slow period for most business. Customer service is everything. Get better. I know rating means the world. I won’t give you poor even though it was poor..

Rating:

5.0

Cleanliness of the truck. My truck had 10-12 four inch screws and lots of wood chips

Rating:

5.0

Nothing needs improving … JBeilly was the best! Super smooth transaction

Rating:

1.0

I dropped off the truck on time. Next day i was called and asked if i will be returning the truck I was stunned and they mentioned they couldn’t find the truck. The day after that i was asked to show proof I returned the truck and they advised they will be checking the camera on site. I provided pictures and followed up many times. Only to charged again. My card was hit many times for double or 3x the amount I really owed.

Rating:

4.0

We have been a customer of this location for a long time and have never experienced any issues with staff nor equipment. Keep up your service and attention to details. Thanks !

Rating:

3.0

The car smelled like and ashtray and it was so dirty and gross.

Rating:

1.0

I still don’t have my return. I paid $185.49 and I don’t understand how that’s possible.

Rating:

5.0

A huge shoutout to John, who went above and beyond to make sure I had everything I needed.

Rating:

4.0

Car smelt like smoke. Only complaint. Everything else, including the location, was great. Thanks!

Rating:

5.0

Nothing

Rating:

5.0

Super nice guys!

Rating:

5.0

Great service

Rating:

1.0

Poorly cleaned office and trucks. Trucks are maintained properly.

Rating:

4.0

It close and convenient. The customer service was excellent. The truck was dirty inside and smelt like someone smoked in there (I do not blame the business, ). Overall I was unable to pick up the truck at the original time because going through mobile app was a hassle. The shop was opened early and the representative was very kind and helpful.

Rating:

4.0

The only thing that needs to be improve is the inside of the car, it is a little dusty

Rating:

5.0

Nothing everything was good

Rating:

1.0

this is unbelievable they overcharge me for the gas and I have pictures with the car before and after including the gas receipt , I may go to the court for this fraud!!!

Rating:

3.0

Nothing special

Rating:

3.0

This truck can’t have glass cleaner water i please fill the glass cleaner water

Rating:

3.0

Few things to consider: 1. I didn't read fuel gauge properly, my fault - way overfilled when I returned. Maybe gave you $60 of free Gasoline 2. Windshield wipers are falling apart 3. Cabin needs vacuuming and cleaning

Rating:

2.0

I was promised with a truck through a phone call. And then I wanted to make double sure because to have a moving truck that day was so important to me, I visited two days before to the location and confirmed with the person there. But on that day which was a holiday, no one was at the office. I tried online check to pick up the key from lock box but there was an error. I called the number the person gave two days ago, which was head office the lady said there is no key available in the key boxes. She told me to go to Brampton or East end of Scarborough to pick up a truck I booked. I called again to Brampton location and they said they have truck which was 30min more than 40km away. They said they will charge less per km. I prayed and after the person I talked two days ago drove into parking lot. I turned off my car and ran to his office and told him the ordeal I went through. He said U-Haul computer system failed and gave my truck to someone else. That's it. It was a horrible experience. Because he showed up miraculously and gave me the truck ,I gave below average review. Otherwise... this could have been one of the worst experience I ever had in my life. I have used UHaul several times and I usually liked the service but... I will recommend renting a truck on a non-holiday time. Thank God who answered my prayer. We were able to finishing the moving that night.

Rating:

5.0

It was a great experience to rent a truck from Rust Check Center. The staff was friendly. Customer support extended return time without any extra charge. I would definitely recommend this place

Rating:

1.0

They charge me extra 9 L of Gas . When I get truck it was less than half but they told me it is on half but it wasn't! Be careful!

Rating:

4.0

the windsheild washer was not working which was important because of the weather on the day of the rental as it had snowed.

Rating:

5.0

The service was fast, the track was clean and ready to go.

Rating:

2.0

I need truck at least 5 more times and don’t know what to do

Rating:

5.0

Parking area should be clean from snow.

Rating:

1.0

Utility dolly and furniture pads ordered were not in my truck at the time of pickup. This caused me a lot of hassle.

Rating:

5.0

There's an obvious mechanical issue with the car. It's dragging you to the right side constantly.

Rating:

5.0

Great service with easy check in and return.

Rating:

5.0

The best place in the world to get your problems resolved fully trust and good service 👌 👏🏽

Rating:

3.0

I dropped the trailer near the trucks and went inside. The guy wanted it further inwards on the lot. I had to hook up and reposition it 50' further?

Rating:

4.0

Truck needs to be cleaned better between rentals - check the condition of the cupholder on this truck as an example. The cabin smelled of smoke / weed? When truck accelerated seemed to be struggling and not shifting properly. Using online rental is fine prior to rental but when at the counter entire rest of the process should be handled by an employee. The person at the counter for this rental was most helpful in this regard and I would not have been able to complete the rental process without him as my phone was not working to do so.