Great service and friendly staff.
Michael T
Customer Reviews for Rust Check Centre
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a completely painless experience - easy pick-up, quick, and no-hassle after-hours dropoff. Thank you.
Richard WFor me it was great, keep doing this excellent job!
Wesley DThe store was pretty primitive and not clean, no working bathroom. But the pick up was easy, truck was pretty clean.
Jan-Tina SWhen I pick up the Van , the gas is 1/8 of the tank, The Guy told me just fill up the same level when I return. so I did. but they charged me the almost 40 dollar gas the next day. not go this place anymore
David KLove the location and the people working there but the truck I drove was terrible. Brakes needed to severely be done, transmission was terrible the truck was jerking extensively. Driving on the highway the truck was shaking like crazy and the steering wheel was vibrating to a severe degree
Joseph DVery friendly and helpful
SEPAND SThe tank was full and I returned it that way but they charge me 28 dollars anyway
DANA JNothing
ANDREW JExcellent
KHALED HThe van was not that clean and the oil change alert was on. Apart from that everything was fine.
DARRYL JExcept, I paid $251 for kilometres used (119km) - that is insane for this reason, I WILL NOT USE UHAUL AGAIN.
ALEXANDRE NOne of the workers at this location was incredibly rude, we were told to make sure the cab remains clean but it wasn’t clean in the first place. Overall a very stressful experience.
CHARLES UThis location was excellent. Great guys working there and truck was surprisingly great
ALEXANDR SThe truck could use an interior cleaning. That said, it was not excessively dirty. It just needs a cleaning. Also, the trailer door sticks and sometimes does not want to close easily. Other than those two things, the truck worked out very well for my move.
FRANK SAwful customer service. I was overcharged for 2 days instead of 1 and the rep didnt seem happy to fix the mistake. I was also told there was half a tank of gas at the beginning of my rental, which I discovered was false, there was only 1/8. The rep was once again not happy to fix the mistake.
POLINA HNo problems with this location as such as I parked and dropped the keys in the Key drop box, however, Rust Check Centre was never my drop off location. My drop off location was York Auto Collision Inc. and I have a confirmation Email from Uhaul as well for this drop off location, however, Uhaul's app conveniently changed the location without my ever changing it and I had yo deal with the hassle of driving to a different location. The app just won't allow me to drop at my original drop off location.
Mohit GTerrible online check-in experience. I will never ever select online check-in on your app. If you can't handle this, then you didnt have to offer this. Why did you ask me to scan the "location barcode"?? There was no such a thing. 😡 I was lucky one of the staff was still there and he helped me kindly with pickup. He said we don't have "barcode" in here!!
JAMAL JLocation and parking are convenient. Gas tank wasn’t full and I didn’t have enough to start. Had to get gas before I began.
JOHN TEverything was good but I observed vehicle was mecnically had some issues & even sometimes I feel risky & dengerous while driving.
HARSH MThe only thing I had an issue with was scanning my id on the app. But after speaking to a representative (who was extremely patient and walked me through every step) I was able to complete the service
Crystal WGreat service. Car was very clean.
PAVEL PGreat collaboration experience!
IGOR GAfter hours drop off. Lots of space to park looks like a welk managed joint
Trai CThank you to the entire staff. See you soon in mid March 2026.
JAMES NThank you to the entire staff. See you soon in mid March 2026.
JAMES NGreat experience!
Michael CSelf checkout was used so not too much to share about the location atm.
DAVE MMake sure there is windshield fluid in the vehicle
ANDREW JEverything was good except vehicle cleanness.
HARSH Mthe last rent of a cargo van i received , the passanger seat belt was broken. the pickup was at 6am i could not ask for a replacement van.
Giora MMost of the vehicles at this U-Haul location are in very poor condition. The dashboard warning lights are often on, including low tire pressure and “Service Stability” warnings. Even when I report these issues, I am told that there is no problem. Additionally, the interiors of the vehicles are consistently very dirty. I reported this as well and was told it was “not an issue” and that I could return the vehicle as is. However, when I return the truck in the same condition, I am then charged a $25 cleaning fee for a dirty interior. Sometimes the vehicles do not even have windshield washer fluid, which is a basic safety requirement. This situation is contradictory and unfair to customers.
Gurban Ystaff was friendly and professional. Truck was ready to go and clean
SARAH PThe truck I got this time needs to be serviced. Check engine light, traction control light and tires light were on
HUGO MThank you
MIGUEL GWe arrived at night so have done everything online and left the key in the box.
MAOZ TSteering was poor service was good
DANA JFix the holders for the lock. They're all bent up and hard to get the lock in the hole to lock the door.
CHRISTOPHER WStaff was accommodating and friendly. Definitely would use again
JOSEPH CGas at start way way off
ZAID Tvery easy to access for drop off
Julie BBox and interior were dirty smocky and no windsheild washer fluid
Anthony MService prices did not match what was told to us in person
Perparim SI was not very comfortable that I did not have snow tires as I was doing a trip to Quebec in the winter, if does not seem very safe to allow people to do that
DANYELE CThis is one of the best locations to rent the truck.
ALIREZA SEfficient and friendly
SUZANNE MThere were left with blankets when we received the truck. We returned the truck as is with the blankets that was left there, but we are charged for cleaning fee???
GURJOBANDEEP SWell taking care of truck and easy to deal with staff. Thank you very much
RUBIN FEvery thing is good
MOHAMMAD Jit amazing service
MIKAELE NIf will get full gaz and buck full is better .my opinion
MIKAELE NWorst experience I have had with any company in over decade. NEVER again. After my credit card being charged twice along with my debit after the agent said the CC did not go through upon check in. When I returned the older gentleman refused to refund my bank card. I had to call the police and U-Haul customer support. Regional manager out of county in Jamaica and your support for the agent took 2hrs and 20 minutes to figure out how to refund my debit card. Absolutely insane in this day and age that no one knows how to work your system
JASON BU-haul is pretty much a benchmark for customer service, user friendly on line booking and a live person when you need support. 10/10
CRAIG FBest customer service ever. Thank you
IMAD EI wouldn't change a thing. I found the truck delivery very easy, no complicated apps to use for after-hours delivery. I'd say it's the best U-Haul location.
FERNANDO BBest location & relevant
GIRMA STypically when I pick up a truck at this location its pretty good. however this time it was not and I was not happy 1) there was carboard and dirt in the back of the uhal - I needed to sweep and remove cardboard 2) water bottle and coffee cup in the truck 3) the rubber around the driver side window was lose which actually came right down when it was raining letting rain in from the driver side window causing me to get wet!! 4) truck felt like it would stall from time to time when driving it. overall this truck was a mess! I want to put in a complain and should be compensated.
ROSITA FThis location was old, dirty and it seemed like I was bothering them while they were attending the customer for rust check/oil change.
ROBERT EEverything was perfect from check in to after hours drop off
BRYAN Ftou charged me 42 dollars more to fill the gas tank 8 liter more! I just drove the 10 feet truck for 10 kilometers and filled it with 5 liter gas! now I saw you charged me 42 dollars to fill 8 liter more which is impossible that a 10 feet truck uses 13 liters gas for 10 kilometers drive!
ARIYAN K