Very easy steps
Kasim K
Customer Reviews for Rust Check Centre
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not speak to anyone. An organized space for parking would be appreciated.
Brad HThe truck was very dirty when recieved. It smelled like urine and/or sweat
Shaun IThe trucks should be filled with fuel to the full so that the renter would return it full. I renter with 7/8 gas in the truck and I returned it with full tank with the hope that, I would get 1/8 tank credit for the next time I rent but was told no. Meanwhile, I get that treatment whenever I rent vehicles from Budget, Hertz and Avis.
Christian THighly recommended this location. Excellent customer service.
Ali AFix equipment
Andrii BLocation is convenient, staff are very friendly and helpful, but the Tres are totally worn out, can see the thread, feel so dangerous to drive!
Yuntao LIt was very easy pickup and drop off process. Very reasonable cost. Highly recommended
IFTIKHAR SThe service was excellent no need for improvement!
VICTOR FAlways like working with concord 👍
Peter MThe staff member who took my key was not very welcoming, and I was disappointed with his behavior. He did not respond to my greeting, which felt very strange to me.
Hossin EAngelo at the front desk was both knowledgeable and helpful. The whole experience was seamless with no surprise charges.
Marc FTruck had poor breaking
TOM CTechnical difficulties, staff were not very helpful or reassuring and were snarky when we asked questions.
Alexandre Dno paperwork was given. no walk around was done. they had issues with their computer. wait times were longer than normal
guneet aI have used this location before and will continue to use it
RUI SThe app checkout procedure was a pain: after taking a picture of the mileage and fuel level in step 1, I was redirected to the same step 3 more times. This was an unpleasant experience on the app.
DERRYCK DThe cab of the van was pretty dirty and smelled terrible. Other than that it did the job!
Brigitte LShould have checked the truck properly before charging a cleaning fee. The truck was already dirty and we returned it dirty. Still charged a cleaning fee
FILIP GStaff was fantastic!!
Steve SI had worst experience with Uhaul. I did reservations but for some reasons I modified the time for pick up. They agreed but when I reached there. I used application for key lock password but then suddenly I saw that there was some problem with my account. I tried to chat with agent. She/ He told me that you have pending due around $800 and the account with someone. I said I never your service how it is possible she told me she cant help. After that, I called to customer service there was 1 hour waiting time. I waited then call connected they tried to help me. At last after 2:30 hours my issue got resolved. Because of all this, I had loss nearly $400. Because I didnt complete the moving on time. Thank you.
Shifali SPlease provide key lock box code, as I wasn't got one and wasted 1 hour
Vishal SExcellent service
dennis cReasonable price and very cleaned truck
The CI left the vehicle clean but they charge me cleaning fee
HUSEYIN AAll great
MANINDER MFriendly stuff nice truck thank you guys.
ZAZA BSame day service without a reservation. very easy to walk in and get everything arranged. highly recommend this U haul location
JOHN MHave AC that works ion trucks
Lyndel BThe service a d location was excellent however the equipment that we rented was not described accurately on the Uhaul website. We rented a 6ft x 12ft utility trailer with a ramp. The ramp opening was considerably smaller than the width of the trailer which meant that we could not load out machinery on to it.
Amir ATony, you did a great job! Thank you!
Bo ZI used the vehicle to move my household belongings. The truck was returned clean and did not require any cleaning, but I was still charged a $25 cleaning fee. Could you please review this charge and let me know why it was applied?
Yavuz KCarboy Auto Inc. (425 Red Maple Road) was my original drop-off location, but it is way too small for a U-Haul branch. There is no parking lot to return a truck, no signs showing it's a U-Haul, and it is located on a busy, dangerous street corner. I finished moving on June 15 at 4:30 PM. I went there to use the key drop box based on the instructions, but the parking was completely packed, so I had to take the truck back home. The next morning at 6:00 AM (my scheduled return time), I went back and spent 30 minutes driving in circles and trying to call the store because there was still nowhere to park. I ended up calling customer service and was told to go to a different location (Rust Check Centre in Vaughan, which was a good location). However, this change cost me extra mileage, extra money, and wasted my time. Because of this delay, I had to reschedule all the deliveries for my new place. I'm so disappointed with this experience. I don’t know why Carboy Auto is set up to accept truck drop-offs. It is unsafe and has zero space. I apologize to Rust Check Centre, because you guys were a good location and did a great job, but I had to put a 1-star rating for everything just to bring this to customer service's attention.
NHUT AGot a $25 cleankng fee for two less thn a foot lkmg 2x4s that were forgotten in the back. No mess just two sticks practically Check in person had zero interest in checking me in or showing me where the truck is, said go find it in the yard Would avoid this lovation
andrew hAbsolutely nothing this establishment was fantastic due to A recent operation I was kind of handicapped to hook up the trailer that I had rented, they were nice enough to notice and would not let me do anything I backed up my vehicle stayed in my vehicle, they went out of their way to make sure everything was hooked up lowered and sent me on my way. Absolutely amazing customer service.
Corey MReception was abrupt, all business and zero pleasantries. Return was pretty much the same, different staff. Truck was in decent shape, not very clean but got the job done. Overall, effective and conveniently located so no complaints but a little bit of TLC will make this location so much better.
Joseph MJohnny and Tony were great help and made the renting process very practical and easy. We will be back to rent from this U-Hall location particularly because of the great customer service and respect Thank you, Fadi K
fred kThe tire pressure and check engine lights were on, along with a message that the gas cap was loose.
Hossein RGreat people to work with -- no issues at all
HENRIQUE SEveryone was very friendly, efficient and helpful. Highly recommend them to anyone
George MExcellent
Santo FLots of trucks and vans available
BABAK STony number one 👍👍👍 Thank you for very good professional service.
Roman SI dropped off on Saturday when the location was closed. No issue
YVONNE MThe cabin was dirty. The guy at the counter put a unreasonable estimated distance without asking any question!
DAVOUD ZToo expensive you charged me 150 for 87 km
MICHAL SEasy access and speedy pick up and drop off great customer service Drop off at 10 Anne St
Ana TGreat customer service. I’ve rented from here a few times and I’ve never felt like I’ve been taken advantage of. Straight forward rental. Will always come to this location for a rental.
luca n