The service a d location was excellent however the equipment that we rented was not described accurately on the Uhaul website. We rented a 6ft x 12ft utility trailer with a ramp. The ramp opening was considerably smaller than the width of the trailer which meant that we could not load out machinery on to it.
Amir A
Rust Check Centre
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Concord, ON L4K2N1
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Customer Reviews
- 4.0 Average Customer Rating
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Tony, you did a great job! Thank you!
Bo ZI used the vehicle to move my household belongings. The truck was returned clean and did not require any cleaning, but I was still charged a $25 cleaning fee. Could you please review this charge and let me know why it was applied?
Yavuz KCarboy Auto Inc. (425 Red Maple Road) was my original drop-off location, but it is way too small for a U-Haul branch. There is no parking lot to return a truck, no signs showing it's a U-Haul, and it is located on a busy, dangerous street corner. I finished moving on June 15 at 4:30 PM. I went there to use the key drop box based on the instructions, but the parking was completely packed, so I had to take the truck back home. The next morning at 6:00 AM (my scheduled return time), I went back and spent 30 minutes driving in circles and trying to call the store because there was still nowhere to park. I ended up calling customer service and was told to go to a different location (Rust Check Centre in Vaughan, which was a good location). However, this change cost me extra mileage, extra money, and wasted my time. Because of this delay, I had to reschedule all the deliveries for my new place. I'm so disappointed with this experience. I don’t know why Carboy Auto is set up to accept truck drop-offs. It is unsafe and has zero space. I apologize to Rust Check Centre, because you guys were a good location and did a great job, but I had to put a 1-star rating for everything just to bring this to customer service's attention.
NHUT AGot a $25 cleankng fee for two less thn a foot lkmg 2x4s that were forgotten in the back. No mess just two sticks practically Check in person had zero interest in checking me in or showing me where the truck is, said go find it in the yard Would avoid this lovation
andrew h