The customer service manager was amazing, and person who allowed the manual rental. The rest of the process was a really bad headache.Gagan J.
Rust Check Centre
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Concord, ON L4K2N1
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- 4.0 Average Customer Rating
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I booked a reservation for a 26 foot truck more than a week before moving date and I got a call the day before my reservation to say there is no 26 foot truck available for me anywhere in the gta and surrounding area. Because of this I only got a 15 foot truck and had to make 3 trips because of the distance I was going and the time frame my people had that day. I couldn't move everything. On top of that the amount of gas I would've used in one trip with the 26 foot truck I ended up paying More in gas for the smaller truck. It was a huge inconvenience to go and get the truck the day before my move and do a trip that same day because I had a small truck. Something like this makes me not want to use uhaul again as I have a couple of people i will be helping to move soon. None of what I wrote here is applicable to the location. It was the overall service I didn't like before getting to pick up the truck.Deon P.
From my understanding, I thought you could pick up a truck at a point and drop it at another point but in this case I was obligation to drop it off at the same pick up point which I didn't find normal because it costed me more money and more time.J andres P.
would have 5 stars, however app that is supposedly easy to use was broken and unable to complete checkout. had to call and be placed on hold until advised how to proceed. great customer service, terrible app. please do not force customers to use an app that cannot complete tasks specifiedMichael S.
. Ignored my numerous requests to invoice company until after rental was closed, at which point "nothing could be done" to accomodate moving payment method to a company card instead of my personal card. Staff at the location was very rude on the phone talking over me and using profanities. Zero customer service.MLSE A.