Customer Reviews for Rust Check Centre

Need some to guid a little bit

Good service. I'll definitely recommend this location to my friends

First time user really satisfied

First time user and was really satisfied

Great service !

Truck was dirty Person in the office had no mask and was coughing Would never recommend or go back to this location Customer service was a disgrace

Give customer their credit card back. I'm still waiting for a phone call, when I can pick it up. Better instructions. Next steps. Don't lie to customers about problems leaving their car overnight. I do a walk around with customer before they leave. Have paper work available electronically. Don't photocopy credit cards. First customer service agent I spoke to was very defensive. Not friendly at all, seemed aggravated to be answering the phone or questions. Second agent I spoke to to help me return the truck after hours was an angel. Very polite, very patient and very knowledgeable.

Truck was ready and in good shape. Guys were friendly and fast. Tank was little over quarter full. Rate was a bit high. 24 hours cost me around $238. I suggest having tank full so renter doesn't go over. Also, 0.69 cents per kilo is too high. Maybe a cap on cost per 24-hour perion can help.

Good service, nice people

I had very bad experience with this booking with head office reps They didnt deoiver me what they promised me and keep switching me from rep to rep treating me like some thirs class begger. Canceled my equipment couple times and sent me location which was diferent than this one and made me wait there 3 to 4 hours and at the end still no equipment then schedule me to pick up next day and promised me to have unlimited km but when i called next day manager told me we dont provide that service to anyone and she doesnt know why someone promised me such thing and she cant do anything except pulling all the calls i made which can take few days I never ever had such bad experience with any rental companies in my whole life. Instead resolving my issue they just kind of told me this is what it is and its yr chooce even tho i kept saying pull your calls records and check how i had been treated So HR department realy need to review my calls and train their employees little beter when it comes to deal with customers. Location i picked up truck from they were very nice and very cooperative but head office people need to have proper people who dont just keep transfering customers and at the end when they are not able to find out solution they just hung up the phone and never call back .

Good

Thus location was great ... first time user ... very pleased with the service and the equipment provided ... this will be my go to location in the future

5 stars

excellent service, very quick and easy process, picking up and dropping off

Clean the interior better. It did not look clean and raises doubts about how much, or if at all, any sanitization is happening in this Covid environment.

Clean the truck up a bit more. There was a used fork in the compartment and a cardboard piece in the car. Also please provide information in English, not a French brochure.

Explain to the 'location' the difference between miles and kilometers. It sure seemed like a scam that my odometer was in kilometers and I was billed 1 to 1 in miles-a 40% difference. After 30 minutes and 3 calls to head office, I hope the correct amount will be billed to my credit car. The truck was great.

This more of the reflection of U-haul in general. I booked the truck 10 days in advance and selected mobile pick up as I wanted to pick up at 6am. I got up at 5am to be at the location at 6am only to receive the surprise note that i had to wait till 8am till the location is open. What is the point of giving me the option to pick up at 6am when this can be changed as you please. Who pays for the help that i had hired and had to pay double When I called at 6 am to inquire what is going on I received an incompetent person who didn't have anything to say VERY DISAPPOINTED NEVER AGAIN I WILL USE YOUR SERVICES George

Friendly customer service.

I did not receive the moving blankets requested, which was unfortunate

Great experience. Easy to order truck, and the representative at location for pickup was very nice and very helpful. Thanks

Excellent and friendly service.

Na

Overcharged; refused to fix the error saying not their problem (person spoken to Tajeeb) Had spoken to Tony and showed him that tank was 1/4 not 1/2 when I took the van

Review some of the basic functions of the vehicle with the customer before letting them leave the lot.

My experience exceeded my expections.

I have used this location for truck rental in the past, the whole process was smooth and quick, Tony was very good to deal with. I would;d recommend this location for your truck rental needs Ross

Always great service! Above and beyond.

Your customer service does not respond to overcharges I have emailed and called several times with no response. Your virtual system does not let you confirm return of vehicles. Not happy

I ordered a truck and paid for a furniture dolly and 1dozen blankets, I was assured that my truck is ready for pick up with my equipment inside. Once I got there and picked up the truck there was nothing inside, I called and spoke to a couple of people i concluding the reservations manager who was so rude and entitled. She didn't are at all that her employees mistake has caused us 300$ in hiring 2 guys, we were there at the pick up location for about 1 hour or more, we could see the dollys inside the location and even tho there was a sign that said “closed every day at 3” they were closed at 12 when we got there. No one was willing to fix the situation and all we got offered was a refund for the dolly and blankets or she said we can take the truck as is. How do you move furniture without dolly? So basically we had to go to home depot to rent dolly and take the truck as is since we already paid our helpers. I'm so dissipated, this was my first and last time using UHaul.

Easy drop off

Good service

Its a great location with nice peoples ,when I need any truck easy to made reservations with them. One of the best location. Thank you guys

They had a trailer that I could use and promptly directed me to it and helped me hook it up and get on my way.

the app does not work properly for drop off. wasted 20 minutes with the app when dropping off.

The truck was dirty I had to sweep it before use , the correspondence ubreceuved we in French, we are in ontario I expect English

Instruction was to show up and call. Someone picked up the phone, put it down, and continued to talk to someone else in the background. I hung up after about five minutes. Walked into the location which was a single booth for the Rust-Check location. Person there was less than friendly and told me to drop the key and I was done. Why wasn't I simply told this in the first place - I could have simply walked in, dropped the key, and left.

I received great service and was set up with the keys to the van within minutes. The van was in perfect condition and I was happy with the cleanliness. I was disappointed there were no straps or bungee cords for rent or purchase, but I would definitely recommend this location.

right rear tire badly cupped due to balance issue causing my truck and loaded motorcycle to shake while driving...causing me concern while underway to my destination and back

The van was absolutely filthy inside and out. There was no windshield fluid. I asked for pads, they were not supplied. And I think the cost is exorbitant.

Service was very helpful and assured w hook up of trailer. The trailer wheels had good thread but the wheels were bumpy for a lot of trailer shaking while driving. U haul should not rent without changing tires.

Seat belt on drivers side not working and check engine light came half way through the process.

We were given a dirty truck which we had to clean and the upon returning tried to use a coupon that was sent by uhaul to us and said it was used already and we just got it when we booked the order.

they're the best

The gentleman that helped me was kind and friendly and made it easy to understand the terms.

Great customer service