Customer Reviews for Rust Check Centre
(U-Haul Neighborhood Dealer)

Rating:

2.0

I used the vehicle to move my household belongings. The truck was returned clean and did not require any cleaning, but I was still charged a $25 cleaning fee. Could you please review this charge and let me know why it was applied?

Rating:

1.0

Carboy Auto Inc. (425 Red Maple Road) was my original drop-off location, but it is way too small for a U-Haul branch. There is no parking lot to return a truck, no signs showing it's a U-Haul, and it is located on a busy, dangerous street corner. I finished moving on June 15 at 4:30 PM. I went there to use the key drop box based on the instructions, but the parking was completely packed, so I had to take the truck back home. The next morning at 6:00 AM (my scheduled return time), I went back and spent 30 minutes driving in circles and trying to call the store because there was still nowhere to park. I ended up calling customer service and was told to go to a different location (Rust Check Centre in Vaughan, which was a good location). However, this change cost me extra mileage, extra money, and wasted my time. Because of this delay, I had to reschedule all the deliveries for my new place. I'm so disappointed with this experience. I don’t know why Carboy Auto is set up to accept truck drop-offs. It is unsafe and has zero space. I apologize to Rust Check Centre, because you guys were a good location and did a great job, but I had to put a 1-star rating for everything just to bring this to customer service's attention.

Rating:

1.0

Got a $25 cleankng fee for two less thn a foot lkmg 2x4s that were forgotten in the back. No mess just two sticks practically Check in person had zero interest in checking me in or showing me where the truck is, said go find it in the yard Would avoid this lovation

Rating:

5.0

Absolutely nothing this establishment was fantastic due to A recent operation I was kind of handicapped to hook up the trailer that I had rented, they were nice enough to notice and would not let me do anything I backed up my vehicle stayed in my vehicle, they went out of their way to make sure everything was hooked up lowered and sent me on my way. Absolutely amazing customer service.

Rating:

3.0

Reception was abrupt, all business and zero pleasantries. Return was pretty much the same, different staff. Truck was in decent shape, not very clean but got the job done. Overall, effective and conveniently located so no complaints but a little bit of TLC will make this location so much better.

Rating:

5.0

Johnny and Tony were great help and made the renting process very practical and easy. We will be back to rent from this U-Hall location particularly because of the great customer service and respect Thank you, Fadi K

Rating:

4.0

The tire pressure and check engine lights were on, along with a message that the gas cap was loose.

Rating:

5.0

Great people to work with -- no issues at all

Rating:

5.0

Everyone was very friendly, efficient and helpful. Highly recommend them to anyone

Rating:

5.0

Excellent

Rating:

4.0

Lots of trucks and vans available

Rating:

5.0

Tony number one 👍👍👍 Thank you for very good professional service.

Rating:

4.0

I dropped off on Saturday when the location was closed. No issue

Rating:

2.0

The cabin was dirty. The guy at the counter put a unreasonable estimated distance without asking any question!

Rating:

3.0

Too expensive you charged me 150 for 87 km

Rating:

5.0

Easy access and speedy pick up and drop off great customer service Drop off at 10 Anne St

Rating:

5.0

Great customer service. I’ve rented from here a few times and I’ve never felt like I’ve been taken advantage of. Straight forward rental. Will always come to this location for a rental.

Rating:

5.0

Tony was great and service exceptional.

Rating:

1.0

That old guy is so aggressive that he was all about money. He wouldn't even let you finish your sentence and he would just keep charging and charging and charging your card. Because of people like him I don't leave money in my checking account. Old man that loves money. . . Mschew

Rating:

1.0

Business professionalism is a given. I do not give more stars when someone is doing what they should or the vehicle is performing what it should. I am giving more stars to someone or something that is going a step further. I asked if I could use the washroom there, but the person told me the washroom is not open to the public!!!!

Rating:

3.0

The car wasn’t clean and I believe they over charged me, I saw few transactions on my TD Visa, which I don’t know why they charge me after issuing receipt again?!

Rating:

5.0

Great customer service and easy to deal with

Rating:

4.0

I dropped off after hours and technically my feedback doesn’t count.

Rating:

5.0

Easy to go

Rating:

3.0

Truck was ready for me and check in was quick and easy. I was on my in less than 10 minutes.

Rating:

5.0

Bigger parking covered with asphalt/concrete. Change options for clean/inviting and personnel helpfulness - after hours drop off, no idea about the store or staff NA.

Rating:

5.0

Absolutely perfect

Rating:

3.0

I put gas in the truck right before returning it. It was just barely less than the 1/4 tank it was supposed to be. For charged $60 for BS fuel charge fees.

Rating:

5.0

Great service and friendly staff.

Rating:

5.0

This was a completely painless experience - easy pick-up, quick, and no-hassle after-hours dropoff. Thank you.

Rating:

5.0

For me it was great, keep doing this excellent job!

Rating:

3.0

The store was pretty primitive and not clean, no working bathroom. But the pick up was easy, truck was pretty clean.

Rating:

1.0

When I pick up the Van , the gas is 1/8 of the tank, The Guy told me just fill up the same level when I return. so I did. but they charged me the almost 40 dollar gas the next day. not go this place anymore

Rating:

2.0

Love the location and the people working there but the truck I drove was terrible. Brakes needed to severely be done, transmission was terrible the truck was jerking extensively. Driving on the highway the truck was shaking like crazy and the steering wheel was vibrating to a severe degree

Rating:

5.0

Very friendly and helpful

Rating:

3.0

The tank was full and I returned it that way but they charge me 28 dollars anyway

Rating:

4.0

Nothing

Rating:

5.0

Excellent

Rating:

4.0

The van was not that clean and the oil change alert was on. Apart from that everything was fine.

Rating:

4.0

Except, I paid $251 for kilometres used (119km) - that is insane for this reason, I WILL NOT USE UHAUL AGAIN.

Rating:

3.0

One of the workers at this location was incredibly rude, we were told to make sure the cab remains clean but it wasn’t clean in the first place. Overall a very stressful experience.

Rating:

5.0

This location was excellent. Great guys working there and truck was surprisingly great

Rating:

5.0

The truck could use an interior cleaning. That said, it was not excessively dirty. It just needs a cleaning. Also, the trailer door sticks and sometimes does not want to close easily. Other than those two things, the truck worked out very well for my move.

Rating:

1.0

Awful customer service. I was overcharged for 2 days instead of 1 and the rep didnt seem happy to fix the mistake. I was also told there was half a tank of gas at the beginning of my rental, which I discovered was false, there was only 1/8. The rep was once again not happy to fix the mistake.

Rating:

5.0

No problems with this location as such as I parked and dropped the keys in the Key drop box, however, Rust Check Centre was never my drop off location. My drop off location was York Auto Collision Inc. and I have a confirmation Email from Uhaul as well for this drop off location, however, Uhaul's app conveniently changed the location without my ever changing it and I had yo deal with the hassle of driving to a different location. The app just won't allow me to drop at my original drop off location.

Rating:

4.0

Terrible online check-in experience. I will never ever select online check-in on your app. If you can't handle this, then you didnt have to offer this. Why did you ask me to scan the "location barcode"?? There was no such a thing. 😡 I was lucky one of the staff was still there and he helped me kindly with pickup. He said we don't have "barcode" in here!!

Rating:

3.0

Location and parking are convenient. Gas tank wasn’t full and I didn’t have enough to start. Had to get gas before I began.

Rating:

5.0

Everything was good but I observed vehicle was mecnically had some issues & even sometimes I feel risky & dengerous while driving.

Rating:

5.0

The only thing I had an issue with was scanning my id on the app. But after speaking to a representative (who was extremely patient and walked me through every step) I was able to complete the service

Rating:

5.0

Great service. Car was very clean.

Rating:

5.0

Great collaboration experience!

Rating:

5.0

After hours drop off. Lots of space to park looks like a welk managed joint

Rating:

5.0

Thank you to the entire staff. See you soon in mid March 2026.

Rating:

5.0

Thank you to the entire staff. See you soon in mid March 2026.