Customer Reviews for Rust Check Centre
(U-Haul Neighborhood Dealer)

1,275 reviews

8635 Keele St Unit 1   Concord, ON L4K2N1

(905) 738-5211

Location Hours

  • Mon-Sat: 8 am - 3 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 5/26/2022: Closed

Services at this Location:

Contact Us

(905) 738-5211

8635 Keele St Unit 1
Concord, ON L4K2N1

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 3 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 5/26/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

mosen M. 
Rating:
5.0

My last rental, the truck had no A/C and there was a hole in the floor of the back of the truck covered by sheet metal which go down when you stepped on it and would come back up when your foot was off of it, which created a major safety hazor for both walking and rolling this in and out of the truck. Other than that, always great server at Rust Check Centre.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Iurie C. 
Rating:
4.0

Customer did not leave a comment.

Cynthia P. 
Rating:
4.0

I was a little concerned when I saw yellow warning lights and a warning notice written on the dashboard. Otherwise everything went well.

Preston P. 
Rating:
2.0

Don't charge your customers a cleaning fee if you don't provide a clean vehicle! Never again!!

Humam B. 
Rating:
4.0

Customer did not leave a comment.

Cyprus H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Alessadro S. 
Rating:
3.0

I was booked for online pickup, but this branch does not have this service. Why was I booked here for online pickup when it is unavailable.

Tim O. 
Rating:
3.0

Cleaner environment this location you can smell gas

lystra C. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
3.0

Tires need to be replaced. One tire has large wear area with opened metal and sinthetic cords.

Vitali K. 
Rating:
3.0

Vehicles are not properly maintained

HECTOR M. 
Rating:
2.0

I was overcharged

Frank F. 
Rating:
1.0

They gave me a dirty van with cardboard left in it from the previous user and then charged me a cleanup fee. Shady practice that will have me looking for a competitor. Zero faith in automatic booking, pickup and drop off. Very poor experience.

PANAGIOTIS K. 
Rating:
5.0

I am Happy with this UHaul.

Cecily C. 
Rating:
4.0

Let you know in advance what's need to rent a trailer. Had to make two trips to Canadian tire for the attachments to my truck. As a female it was very difficult to remove trailer upon return.

LAVERN B. 
Rating:
2.0

Vehicle had a low tire pressure monitor issue. Was not clean and had no windshield wiper fluid.

David S. 
Rating:
5.0

Customer did not leave a comment.

Tiesheng G. 
Rating:
3.0

Have more vehicles

Saef BUNTY I. 
Rating:
4.0

Either ask customers to clean their spilled coffee messes and other sticky stuff from cup holders, or have staff do it. This is a constant issue every time I rent a uhaul.

IAN E. 
Rating:
3.0

U-haul cancelled my truck reservation one day before the moving date when I had booked both elevators in two buildings. This imposed too much pressure on our shoulders.

Aydin J. 
Rating:
3.0

The location was good with convenient parking. The truck itself was on it's very last leg. It made lots of noise during driving. The battery was so bad that it died on us. Fortunately, there was a nice mechanic nearby that helped fix it fast and for free. The outside of the truck had lots of scratches and hasn't been washed for a long time. The inside was full of dust from previous customers, but fortunately, out furniture was covered in plastic, so it didn't get dirty. The check in and check out was easy.

Sina R. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

I have ordered the 10 rags pack several days before the pick up day, but it was not available in the store. I should be told that they would not be available or arrangements should have to be done.

Helio N. 
Rating:
1.0

Customer did not leave a comment.

Amirarsalan H. 
Rating:
5.0

Nothing

Sengphachanh C. 
Rating:
2.0

Extremely dirty van with even more terrible smell

George G. 
Rating:
4.0

Customer did not leave a comment.

Majid H. 
Rating:
5.0

Customer did not leave a comment.

Ali S. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

Add more gas to the trucks; that was too little for the extra distance we have to drive because uHaul decided to switch our location last minute... Yeah, had to drive an extra hour for a truck... it would have been nice to know you didn't have a truck when I booked it. Such an inconvenience

Alyssa F. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
3.0

Second week in a row experience. Customer service at the front desk is great. The cargo van is extremely dirty and in a very poor condition. Seems like these vans are used for garbage disposal and not for moving. Leaks, bad smell and sand. Front passenger cabin is full of dust and stains. It would be useful to add an option for clients to add pictures to the review to show proof of the vans. Hope this gets looked at.

ALBERT P. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Yoontaek S. 
Rating:
4.0

Process was simple and efficient. Thank you

Daniel T. 
Rating:
5.0

Online check in kept bringing me back to the home screen would not let me in. If it wasn't for Tony at the location I probably would not have had the truck in that day.

Alexandrina A. 
Rating:
5.0

Customer did not leave a comment.

Sumanth J. 
Rating:
5.0

Courteous staff, efficient and hassle-free. I highly recommend.

massimo C. 
Rating:
5.0

Excellent service

BACHIR J. 
Rating:
3.0

We usually rent a cargo van at this location and never had issues with cleanliness. This time the van was so dirty we spent an hour cleaning before Usage. Seems like Noone checked it after previous rental. Will give them another try to see if it was a one time thing.

ALBERT P. 
Rating:
5.0

Apart from the truck not having a functioning windshield washer or was empty, overall a good experience.

LOUZANDRO D. 
Rating:
5.0

Customer did not leave a comment.

Jesus C. 
Rating:
5.0

Everything was great

Soheil D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Abbas M. 
Rating:
5.0

Incrising working hours.

BAHMAN P. 
Rating:
4.0

I was charged over $120 for few miles and only 2 hours. I tried to ask them who does charging work, they didn't respond and just said it's automatic. Wasn't very happy with that answer.

Maninderjeet B. 
Rating:
5.0

Nothin

Brian F. 
Rating:
5.0

Customer did not leave a comment.

JIMMY N. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
1.0

This is specific to the location Rust Check Centre Richmond Hill on 426 Major Mackenzie, absolutely worst service I have ever received and will not recommend UHaul for the following reasons: 1) They were said to open and no one was at the location, therefore this delayed my plans by over an hour as I was never given the combination for the keys 2) After over half a dozen transfers between customer service, they key combination that was provided led to two key boxes that opened WITHOUT ANY KEYS. As a result of this, customer service initially was going to downgrade us to a cargo van. Only after subsequent pushback they were able to find a 20 Foot Truck all the way in Vaughan. Due to the Rust Check at Major Macks delay, this led to major inconvenience in my move especially as I booked an elevator. The over 1.5 hour delay made this a horrible location + very poor customer service/and very unresponsive. I will not be using the U-Haul location at Richmond HIl and will not recommend it to anyone.

Houman T. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Please send invoice please thanks 🙏

LUIGI S. 
Rating:
1.0

I didn't receive the furniture dolly I rented, and the customer service line was taking forever, I ended calling for more helpers to help me move. The location never picked up phone calls, I disagreed with the final payment, but they somehow still managed to charge my credit card. Worst experience ever.

Shuo X. 
Rating:
5.0

Customer did not leave a comment.

Kuo Feng P. 
Rating:
5.0

The cost of the renal went from $1995 to $100. twice the cost of a Home Depot rental.

RAYMOND C. 
Rating:
3.0

Not much. The process to rent the truck was good...and fast.

RICARDO JAYSON S. 
Rating:
1.0

Keys in lock box were for the wrong truck... make sure keys in box are for the right truck stop renting trucks out that have less than 1/8th of the fuel tank full... why doesn't the phone app for U Haul work in Canada? its 2022 there's no excuse to not have the app working when you operate in Canada and promote the app on your website my cousin makes phone apps, if you guys need help call me and i'll put you in touch...................

Joseph T. 
Rating:
4.0

Customer did not leave a comment.

Fritz B. 
Rating:
5.0

Outstanding customer service thank you

Fadi N. 
Rating:
5.0

Great service.

Frank C. 
Rating:
5.0

The location was very easy to locate and the attendant didn't delay in attending to me, checked the uhaul and sent me the receipt.

JayneN U. 
Rating:
5.0

There is ice loaded back of my truck, I cleaned myself and was little upset about that. I would need some assistance for next time booking

Pragnya J. 
Rating:
1.0

Dirty truck, stuff drive. Pickup location got changed the day off. Will never book again nor recommend to anyone. Customer service made me drive 2 hours total extra for pickup and drop off. Very very very disappointed

Phiroj B. 
Rating:
5.0

Customer did not leave a comment.

Qamar M. 
Rating:
4.0

The was no wind shield liquid so we couldn't clean the front window. Also no one really inspected the car before we get the car.

Mehdi B. 
Rating:
1.0

i need to do verification prior to pickup, and the truck needs to be ready and fueled up. There was no gas, and i had to put everything in the truck myself.

Alex K. 
Rating:
5.0

Customer did not leave a comment.

Oscar Y. 
Rating:
5.0

Customer did not leave a comment.

JASONA S. 
Rating:
5.0

Fast and professional service. Good car.

LUCIAN B. 
Rating:
5.0

No comment

VANVINH H. 
Rating:
5.0

Perfect jobs

EMRE O. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Nothing wonderful service

ADON A. 
Rating:
5.0

Very good experience overall...Thanks!

NAVEED M. 
Rating:
5.0

Tony is thế best. The man is friendly and easy going guy which made the transaction very pleasant. I rent u haul truck 5 times in the passed but i must said this location made life no stress. Tony is the man and thank Mr. T

qui L. 
Rating:
4.0

Don't accept a booking at a location when it is not available. I booked atone location, but when I went to pick up my truck, the reservation directed to me another location. Since I pad per KM this cost me more money. Finally - fix your app. It is a piece of garbage. It's barely useful and does not work when trying to pickup a reservation. Both times I rented, I had to do it in a browser, instead of through the app.

ALBERTOJ H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Only issue was windshield washer fluid was either empty or not working and conditions that day required it.

CLAUDIO P. 
Rating:
3.0

Too expensive For the same thing I would pay 3 times less with Discount or Thrifty Will definitely go with your competitors next time! P.s. truck is unsafe..shocks and steering are gone!!

ALEKSEI P. 
Rating:
1.0

First of all charges are way too expensive. The store person is very rude! and freaking heater is not working properly on the unit i rented. Im not going back on this location!

RENARDCARLO LA D. 
Rating:
4.0

The truck had lots of problem. Imagine I drove 40miles whiles the driver door was opened!

Ali T. 
Rating:
5.0

Perfect service and price

MASOUD K. 
Rating:
1.0

Customer did not leave a comment.

Nima D. 
Rating:
1.0

Very unprofessional. They called me 30 minutes prior to my pick up time to tell me we don't have the car you booked. They asked me to pick up the car from another location which is 25 minutes away from my booked spot. More interesting, they charged me for distance fee ,to and from the new location .

Ali A. 
Rating:
1.0

The truck was VERY dirty with dirt and pet hair everywhere. The truck seat was broken. There was zero window washer fluid.

Samantha R. 
Rating:
3.0

the truck not well maintained , was not very clean

NABIL R. 
Rating:
4.0

Customer did not leave a comment.

Amir Reza T. 
Rating:
4.0

Satisfied service

OLUSEGUN A. 
Rating:
5.0

Customer did not leave a comment.

DAWN-MARIE B. 
Rating:
5.0

Customer did not leave a comment.

DYLAN S. 
Rating:
5.0

Customer did not leave a comment.

DYLAN S. 
Rating:
2.0

Rude customer service Dirty car cabin Near empty gas tank

ANDREIMIHAI C. 
Rating:
3.0

Try not to scam customers with wrong kilometres on there bill.

DAMANPREET S. 
Rating:
4.0

windshield fluid is not refilled

YU C. 
Rating:
5.0

I have rented U-Haul trucks many time and never been upset . Excellent service, affordable prices and polite stuff. I would definitely recommend U-Haul to my friends.

VLADYSLAV M. 
No reviews have been submitted for this location.

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