Customer Reviews for Rust Check Centre
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nice customer service

Rating:

1.0

This is the horrible company, they changed $280 for wrong drop off location and after the reasonable question ‘why so much?’, I didn’t receive any answer.

Rating:

5.0

Lower price on mileage

Rating:

4.0

I came to this location by word of mouth from a customer at 2104 Hwy 7 Unit 6, Concord, ON L4K 2S9, U-Haul Neighborhood Dealer. That place where the guy was very rude due to the fact that I had my own insurance company covering the truck, he decided to not accept my payment by credit card. Had multiple decline after inserting the credit card in the machine, he did not help me so decided to reach Rust Check location where I encountered the same problem but the receptionist used the swipe machine to help my transaction. Thanks for fast service by allowing to use swipe machine unlike the other location. Vehicles can be cleaner as I witnessed some dirt over cup holders other wise the service was great as the receptionist saved my day. Thanks.

Rating:

5.0

Great experience with friendly staff! I would definitely recommend to friends. Thank you!

Rating:

1.0

The person working there didn't even come out to show us the rental and even ensure it was working property. Just handed me the key and pointed in the direction of the van. I also asked if he has 3 seaters he said no his location doesnt have them at all.When we got outside to locate the van I saw 2 sitting there. Not sure if they were reserved but he could of just let us know he usually has them available but were booked vs just straight up lying and said he didn't have 3 seaters at all

Rating:

1.0

unorganized old people who have no idea about this job as if I were their servant. the payment method does not work and the employee is unwilling to do what is necessary to better serve the customer. When I went to return the trailer, there was no one to receive it, it was just horrible, I don't know if they saw it or not.

Rating:

4.0

Cleaniness could be improved. The truck bed smelled very bad and there was a lot of debris on the floor. I had to first clean the whole truck bed before moving my furniture.

Rating:

5.0

Very easy process from check in to check out, I will not hesitate to rebook at this location, great friendly staff that are very efficient.

Rating:

5.0

have more trucks available for rent

Rating:

5.0

great service

Rating:

5.0

Friendly and helpful staff!

Rating:

4.0

Everything was good overall — just two minor issues: The cup holder next to the driver’s seat was dirty. When returning the truck, there was no available space to park it! As regular drivers, we can’t park large trucks in very tight spots like professionals. Other vehicles had also parked without following proper alignment, which made it even more difficult for me to park — it was definitely a challenge.

Rating:

5.0

Great trailer smoth

Rating:

5.0

Nothing to improve, they were great and very helpful. Thank you for making my move stress free.

Rating:

5.0

It was a great experience all round

Rating:

5.0

The gent (manager) at this location is SUPER helpful. Best kept secret in Maple. I always try and rent here because I feel like they value my business.

Rating:

1.0

I’m writing regarding a $25 cleaning charge I received after returning the vehicle. I’d like to clarify that when I picked up the truck, there were already several pieces of hay or straw scattered on the floor. I assumed the staff at the location had seen it and, for their own reasons, chose to overlook it. Today, I only used the vehicle to transport three glass panels — nothing that could have caused the straw to appear. I returned the truck in exactly the same condition I received it. This cleaning charge feels unfair and is not a proper response to the trust I placed in your branch. I kindly ask that this fee be reviewed and reversed.

Rating:

1.0

Not only was I sent to the wrong location because they do not hold trucks where they reserve them. Upon arrival I was met with hostility and attitude due to me driving a semi truck. I get U-Hauls quite often from coast to coast. And I will have to say that this has been the worst interaction that I have had at any of the U-Hauls. Not only was I already inconvenienced by the delay in having to go to another location, I had done my preliminary research to make sure that the other location had parking for me on the street and that there was a spot for myself. Not only did they have more than enough parking space for me, they absolutely outright refused to allow me to park there. Fortunately the company next door was a lot more accommodating and understanding. I am also writing a review for them.

Rating:

2.0

the truck was too old and engine was about to die. I had to stop multiple times as the engine temperature raised many times.

Rating:

2.0

I did not have a pleasant experience this last time, I used two trucks this weekend and both of them did not have the left headlights working. I had to drive on the highway with high beams on at all times. I received a text message saying that the address for the return of the last truck was changing and so we did. The next day my father had to return to that address since we accidentally forgot the keys to the house there. The people in charge of that location became a little aggressive with my parents when they complained about why we had left the truck there, that that was not the correct address and that we were going to be fined 400 dollars. My parents don't speak English, they had to call me at work so I could talk to them, I explained the reasons and after several minutes of arguing with them, they understood. I believe that we, as frequent customers, have no need to go through these uncomfortable and unnecessary situations. If you make address changes for the return of a unit, please consider letting your employees, partners or whatever they may be aware of.

Rating:

5.0

All good, Thank you

Rating:

5.0

All good, Thank you

Rating:

5.0

Better instructions before pickup to make the AC work. My 26 ft truck had no working AC. I had to find out a troubleshooting method from the app much later.

Rating:

5.0

The locations is always great as Ai have been there a number of times. This is the first time that I used the app to self pick up. Unfortunately it took uhaul about 10 minutes just to approve me which set me back in time and made me late. I had to call Uhaul to get through that stage of the pick up. I have used Uhaul 10 or so timed in the past 8 months. This shouldn't have happened.

Rating:

5.0

First time renting from this location, staff is friendly and process was fast.

Rating:

5.0

Professional customer service.

Rating:

5.0

Tony great person to deal with and easy going and very helpful

Rating:

2.0

I recently rented a U-Haul truck for picking up furniture . The vehicle itself was clean, in good condition, and ready to go at the scheduled time, which I appreciated. However, not all the equipment I had reserved was available when I arrived. This forced me to deviate from my original route and schedule to locate and pick up the missing items at another location. Unfortunately, this detour cost me additional time and money—not just in fuel and inconvenience, but also in extra kilometres driven, which I was charged for. It was a frustrating experience, especially since I had planned ahead and reserved everything in advance to avoid exactly this kind of issue. While I appreciate the quality of the truck itself, the lack of preparedness around the full reservation made the experience more stressful and expensive than it needed to be. I hope U-Haul can improve coordination between locations to ensure all reserved equipment is available as promised.

Rating:

5.0

I will keep my review short. In this competitive rental business where you use mileage charges to recoupe the actual cost of the rental. The last thing a customer wants is dishonesty. Walked into your establishment looking for a truck I was told you are sold out by the counter staff, called my brother he made a reservation online and I walked back to the same counter to get a truck where I was told 2 mins before there are no trucks. Train counter staff and be ready to take on business in this competitive slow period for most business. Customer service is everything. Get better. I know rating means the world. I won’t give you poor even though it was poor..

Rating:

5.0

Cleanliness of the truck. My truck had 10-12 four inch screws and lots of wood chips

Rating:

5.0

Nothing needs improving … JBeilly was the best! Super smooth transaction

Rating:

1.0

I dropped off the truck on time. Next day i was called and asked if i will be returning the truck I was stunned and they mentioned they couldn’t find the truck. The day after that i was asked to show proof I returned the truck and they advised they will be checking the camera on site. I provided pictures and followed up many times. Only to charged again. My card was hit many times for double or 3x the amount I really owed.

Rating:

4.0

We have been a customer of this location for a long time and have never experienced any issues with staff nor equipment. Keep up your service and attention to details. Thanks !

Rating:

3.0

The car smelled like and ashtray and it was so dirty and gross.

Rating:

1.0

I still don’t have my return. I paid $185.49 and I don’t understand how that’s possible.

Rating:

5.0

A huge shoutout to John, who went above and beyond to make sure I had everything I needed.

Rating:

4.0

Car smelt like smoke. Only complaint. Everything else, including the location, was great. Thanks!

Rating:

5.0

Nothing

Rating:

5.0

Super nice guys!

Rating:

5.0

Great service

Rating:

1.0

Poorly cleaned office and trucks. Trucks are maintained properly.

Rating:

4.0

It close and convenient. The customer service was excellent. The truck was dirty inside and smelt like someone smoked in there (I do not blame the business, ). Overall I was unable to pick up the truck at the original time because going through mobile app was a hassle. The shop was opened early and the representative was very kind and helpful.

Rating:

4.0

The only thing that needs to be improve is the inside of the car, it is a little dusty

Rating:

5.0

Nothing everything was good

Rating:

1.0

this is unbelievable they overcharge me for the gas and I have pictures with the car before and after including the gas receipt , I may go to the court for this fraud!!!

Rating:

3.0

Nothing special

Rating:

3.0

This truck can’t have glass cleaner water i please fill the glass cleaner water

Rating:

3.0

Few things to consider: 1. I didn't read fuel gauge properly, my fault - way overfilled when I returned. Maybe gave you $60 of free Gasoline 2. Windshield wipers are falling apart 3. Cabin needs vacuuming and cleaning