Customer Reviews for Rydbom Express Inc
(U-Haul Neighborhood Dealer)

1,481 reviews

2000 Vine St   Middletown, PA 17057

(717) 461-7199

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(717) 461-7199

2000 Vine St
Middletown, PA 17057

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

U-Haul royally messed up our rental. We reserved a 26 foot truck but upon arriving to pick it up; it was not there. This is because U-Haul decided to double book this truck with overlapping drop off and pickup times. Upon raising this concern the best the customer service did at U-Haul was give us $50 off. Ridiculous! And not happy at all.

Cory E. 
Rating:
4.0

I ordered a dolly and when we picked up our U-Haul, there weren't any dolly's left. The attendant was very nice.

Colby S. 
Rating:
5.0

Excellent customer service. The original 10' truck did not arrive at my scheduled pick-up time; however, the staff at this location in Middletown made sure that I was able to get a different truck within an hour without me having to drive to a different location--it ended up being a 15' truck at the same price as the 10' one! The truck was spotless and made my moving experience a good one.

Slu C. 
Rating:
5.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Don't keep changing the pick up location, time and truck size. Very stressful!!

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

Amandeep S. 
Rating:
5.0

N/A Very satisfied with the location and experience overall.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
4.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Windshield wiper blades bad needed to replace how ever drop off reimbursed

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE B. 
Rating:
5.0

Make it more visible and upfront for how the charges work. Didnt realize that calling to change my return time would double charge me for the rental fee and double the accident insurance. $44 extra even after calling and being told it was no issue

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

Terri F. 
Rating:
5.0

The trucks air conditioning did not work. Several times during the trip a message came up on the dash that read service traction control system.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Frederick H. 
Rating:
4.0

The vehicle had an engine light on, it rather worse under it that made uncomfortable to drive it and before I left the dealer I found some sort of a heat shield that could've come loose on the road. Most have better maintenance I only used uhaul cause was the only place near me.

Alexander T. 
Rating:
5.0

Fast and easy.

John S. 
Rating:
5.0

I made an on line reservation so check out was very easy, timely, and efficient. Drop off was also very easy. Rental was tandem axle trailer. Great job!

Thomas J. 
Rating:
4.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Don't change a thing, you folks are the BEST!! Tim Grady

Tim G. 
Rating:
5.0

did a great job

Anthony G. 
Rating:
5.0

The quickest and most seamless transaction I have ever had with a U-Haul dealer. We are military, so we move ALOT and I was very impressed with the service. The truck was the cleanest U-Haul truck we have ever rented and this was the first time the truck was pulled up to the front door, the gas tank was full and the young man even had the heater turned on so we were able to hop into a warm truck that was ready to go.

CANDACE B. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

Make sure windows are cleaned apparently person before us smoked in the truck and windows were caked with nicotine residue.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Curt M. 
Rating:
5.0

Nothing to suggest for improvements, but the rental went smoothly and the staff members were very courteous and efficient. Thanks!

David K. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

The service was excellent!!!

Cynthia T. 
Rating:
5.0

Everyone so friendly and helpful, much appreciated. We have lots more moving to do so I will definitely be back!! You guys are awesome!!!!!

Tim G. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
5.0

The gentleman that rented the vehicle was very nice, professional and efficient. I called to see if I could pick up the truck two hours early and he was more than accommodating.

Kevin F. 
Rating:
5.0

Good

Lazaro S. 
Rating:
5.0

I am always pleased with the service from Rydbom. Doug's team is exellent.

Nancy K. 
Rating:
5.0

Customer did not leave a comment.

Stacie K. 
Rating:
5.0

My Experience there was handled in a Profesional Manner,and Sevice was Quick,----------------

Floyd Y. 
Rating:
1.0

They never checked to make sure the running lights were working.

KENNETH A. 
Rating:
5.0

Excellent service from check-in to return of vehicle. Thanks!

David K. 
Rating:
5.0

In & out for both pick up & drop off. Perfect

Michael S. 
Rating:
5.0

Didn't know I was the one who was going to scrape the ice off the windshield. Not a big deal though

Gus B. 
Rating:
5.0

The website to check your vehicle back in after hours using a mobile device was unavailable all 3 times I tried to log in.

HIRAM S. 
Rating:
5.0

It was easy

MIKE B. 
Rating:
5.0

No problems. Extremely helpful.

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

Rose B. 
Rating:
5.0

Doug was really great and easy to work with.

Kurt M. 
Rating:
5.0

This place is great!

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

Customer did not leave a comment.

Eva W. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

JohnMark R. 
Rating:
5.0

Customer did not leave a comment.

Tammy P. 
Rating:
5.0

They have excellent service and very clean and polite and fast service

Jessie P. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Jonell was very pleasant and helpful.

Cassandra T. 
Rating:
4.0

The rental experience was good but the truck possibly needs a front end alignment…

Tina R. 
Rating:
5.0

Great service. Very helpful setting up truck/car hauler. Good explanation of the steps to follow.

Mark F. 
Rating:
3.0

The location seems to be much more focused on its parallel limo/bus service, and less on UHaul service. When I picked up the truck initially, the sales rep was terse and ill-informed about U-Haul's offerings. My drop-off experience at the end of the day was better; it was a different rep and they were much more pleasant. Overall, the U-Haul stuff seemed to be one small corner of a much larger operation focused on tour buses.

Adam S. 
Rating:
5.0

The woman (so sorry I can't remember her name) that helped me check in was really helpful and quick!

Lyndsay A. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY K. 
Rating:
5.0

Great customer service as s as least! Friendly staff and very helpful- highly recommend this ç location.

Don B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
4.0

I have used uhaul many many times and have never had an issue. I am extremely disappointed with this transaction. The uhaul odometer said 505 when I parked it. And now I am being charged that it was at 518? I took a picture of the odometer that said “505 miles” so I do not understand how I can be charged for more. Needless to say it was incorrect to begin with. It says I drove 90 miles. When there is no way geographically possible that that was the case, as I simply picked up something and brought it back to my house. The location was 15 miles each way. Making it 30, sure add another 10-15 in there for driving to get gas. At most I had driven 50 miles and that is even generous. I can provide you with the exact location address and miles I drove to. I am extremely disappointed to be up charged an additional 40 miles. Needless to say I will not be using this uhaul location ever again and will be sure to leave this as a review of my service.

Mariah S. 
Rating:
3.0

while the location that had the vehicle was acceptable, the experience was a joke. I reserved (and received confirmation) for a truck that was in a location 22 miles away. It was reserved for 7AM and I had movers lined up. I ended up getting a truck at 8:30 a half hour away.... meaning that I paid movers for 2 hours and had nothing for them. The 800 number verified that the original location was ok at 7:10AM... saying "just wait til 8", only to find out at 8 that it had been moved the night before! It added insult to then need to make the trip AGAIN to return the truck when it was not my error! Additionally... I was told the rate would be dropped to .29 cents a mile, and the bill charged the original amount. Very bad service, and the girl at the new location was rude and her only comment was that "this happens every weekend".

lena C. 
Rating:
5.0

My experience was awesome! They were friendly but professional and answered all my questions patiently. Explained the fees and payment was easy.

Linda R. 
Rating:
4.0

The man working at the location was wonderful, however, the employee (woman) who called me the day before was horribly rude. My rental was changed from Hershey to Middletown without my knowledge and when I questioned it she was short and inconsiderate.

Alicia S. 
Rating:
5.0

Customer did not leave a comment.

Leo R. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Signage directing placement of returning the vehicle. Signage showing a bit more clearer where the actual office is. My first time here, I barely could find the office.

Naweed B. 
Rating:
5.0

Very organized. Great service. Would rent there again.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Deron R. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Fran K. 
Rating:
5.0

Customer did not leave a comment.

Denise V. 
Rating:
5.0

Very professional, ease of use, friendly

Michael S. 
Rating:
5.0

Best location I ever used very friendly curtios

WILLIAM B. 
Rating:
5.0

The employees are friendly and helpful

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Dan T. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS S. 
Rating:
4.0

Customer did not leave a comment.

Curtis Z. 
Rating:
5.0

This location was extremely helpful when UHaul messed up our reservation. The initial reservation location was moved and we were not informed. When we found out and arrived for pick up, we were given an "upgrade" in truck that was too big for us to handle!!!! We reserved a truck just big enough to handle a couch and a loveseat. UHaul made a switch to a truck big enough to move a whole apartment! It was way too big for us to safely drive. The manager helped us find another truck on a busy weekend and we were very grateful.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Free chocolate milkshakes. Lol. Have a great day!

Darren M. 
Rating:
3.0

Not rude but not friendly staff Longs nursery in Palmyra is much better staff

Rick K. 
Rating:
5.0

Doug was fantastic to work with..very accommodating and helpful Thanks

Donna K. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Absolutely the best human beings work at this place. I owe them a huge debt of gratitude for helping me to move they are Superhero's... if everyone in the world cared as much as the men working there the world would be a beautiful and kind place. Thank you. I will never forget what you did and I will always remember to pay it forward and honor all your goodness

jill N. 
Rating:
5.0

You can improve your website. I tried to check my equipment in, and I was unable to. Don't want to be overcharged

Sasha H. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Everything was good!

Mandy W. 
Rating:
5.0

Having the cart and packaging in the back of the truck took up additional space that could have been used to move more items. We selected not to have them so putting them in was unnecessary.

Daniel H. 
Rating:
3.0

Customer did not leave a comment.

Kyana W. 
Rating:
3.0

Can was not full of gas as was said and I didn't check. Drove it 22 miles and fill with gas before returning. It took 11 gallons of gas. Would not reimburse me for the extra gas and had receipt

Kyle L. 
Rating:
5.0

Customer did not leave a comment.

Pat L. 
Rating:
5.0

Truck was ready, signed the paperwork and went on my way. My only recommendation is to plan your move for days other than Friday & Saturday as the trucks rent at a higher rate.

Thomas P. 
Rating:
5.0

N/A

Eric H. 
No reviews have been submitted for this location.

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