Customer Reviews for Rydbom Express Inc
(U-Haul Neighborhood Dealer)

1,505 reviews

2000 Vine St   Middletown, PA 17057

(717) 461-7199

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(717) 461-7199

2000 Vine St
Middletown, PA 17057

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Get rid of the in town drop off, kind of defeats the whole purpose of renting a moving truck. When you know a large portion of your consumers relocate out of the town that they're renting your equipment from. Very frustrating to be told 2 days before relocating that we now have to bring the truck back an hour from our new home to avoid an upcharge..

Diane H. 
Rating:
5.0

Nthing

Leah H. 
Rating:
5.0

The only comment is the smell of cigarette smoke in the vehicle

SUZANNE B. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Nothing. Very simple process

Matt E. 
Rating:
5.0

Customer did not leave a comment.

R Justin M. 
Rating:
5.0

Customer did not leave a comment.

Sherry M. 
Rating:
5.0

n/a

Sidney M. 
Rating:
5.0

Customer did not leave a comment.

Ramadam A. 
Rating:
2.0

Customer did not leave a comment.

Grant K. 
Rating:
5.0

The employees in the office and the mechanics were very helpful and professional. We had troubles with the lights on our SUV and everyone was quick to help remedy the problem. Highly recommend this location. Keep up the good work!

Tim D. 
Rating:
5.0

After returning the uhaul I returned home and couldn't find my debit card I used to put gas in the uhaul before returning it. I called as soon as I realized my card was missing. The lady said she didn't see a card when she went to go inspect the truck upon returning it. About 20min later I get a phone call and it was her saying that it didn't sit right with her so she went back out in the truck and looked again and moved the seats and found it! She said the uhaul place was closed but she was there till 9. I said I could be there in 10 min, she was waiting outside with my card. She truly was the sweetest and went above and beyond and I absolutely appreciate it!!!

Brandi N. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
1.0

There were no clear details and communication on the checkout process and although after still returning truck early and (clean) I was surcharged am extra fee.

Brendan B. 
Rating:
5.0

Service vehicles with detail.

Rafael R. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
5.0

The check in and check out agent on site was absolutely lovely to work with throughout the process. She was pleasant, knowledgeable and very customer service friendly.

James S. 
Rating:
4.0

Customer did not leave a comment.

Harold S. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Sarah S. 
Rating:
1.0

When I was forced to return the pickup because this location refused to extend my rental - that was horrible. No bungee cords to sell to fasten things, and no public restrooms. The staff lady with the crazy dyed hair had an ugly attitude. Now that my car is finished and the Uhaul returned so glad to avoid that location now. Terrible location, what business refuses customers use of their restrooms? The van pulled and I thought it would break down, the metal in the back fell, smelled like smoke.

TRACY B. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Jordan P. 
Rating:
1.0

Front desk clerk was not helpful. She didn't seem to care when I was talking to her. I was lettingher know about the damageon rhe truck i was renting. Then when I asked her how many miles the truck gets to the gallon she just ignored me. I asked again and told her what a normal car gets. She just looked at me. I asked if she could have a manager reach out to me she just shrugged her shoulders. She was not rude but didn't help or seem to want to help.

Angel M. 
Rating:
4.0

U-Haul royally messed up our rental. We reserved a 26 foot truck but upon arriving to pick it up; it was not there. This is because U-Haul decided to double book this truck with overlapping drop off and pickup times. Upon raising this concern the best the customer service did at U-Haul was give us $50 off. Ridiculous! And not happy at all.

Cory E. 
Rating:
4.0

I ordered a dolly and when we picked up our U-Haul, there weren't any dolly's left. The attendant was very nice.

Colby S. 
Rating:
5.0

Excellent customer service. The original 10' truck did not arrive at my scheduled pick-up time; however, the staff at this location in Middletown made sure that I was able to get a different truck within an hour without me having to drive to a different location--it ended up being a 15' truck at the same price as the 10' one! The truck was spotless and made my moving experience a good one.

Slu C. 
Rating:
5.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Don't keep changing the pick up location, time and truck size. Very stressful!!

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

Amandeep S. 
Rating:
5.0

N/A Very satisfied with the location and experience overall.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
4.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Windshield wiper blades bad needed to replace how ever drop off reimbursed

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE B. 
Rating:
5.0

Make it more visible and upfront for how the charges work. Didnt realize that calling to change my return time would double charge me for the rental fee and double the accident insurance. $44 extra even after calling and being told it was no issue

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

Terri F. 
Rating:
5.0

The trucks air conditioning did not work. Several times during the trip a message came up on the dash that read service traction control system.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Frederick H. 
Rating:
4.0

The vehicle had an engine light on, it rather worse under it that made uncomfortable to drive it and before I left the dealer I found some sort of a heat shield that could've come loose on the road. Most have better maintenance I only used uhaul cause was the only place near me.

Alexander T. 
Rating:
5.0

Fast and easy.

John S. 
Rating:
5.0

I made an on line reservation so check out was very easy, timely, and efficient. Drop off was also very easy. Rental was tandem axle trailer. Great job!

Thomas J. 
Rating:
4.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Don't change a thing, you folks are the BEST!! Tim Grady

Tim G. 
Rating:
5.0

did a great job

Anthony G. 
Rating:
5.0

The quickest and most seamless transaction I have ever had with a U-Haul dealer. We are military, so we move ALOT and I was very impressed with the service. The truck was the cleanest U-Haul truck we have ever rented and this was the first time the truck was pulled up to the front door, the gas tank was full and the young man even had the heater turned on so we were able to hop into a warm truck that was ready to go.

CANDACE B. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

Make sure windows are cleaned apparently person before us smoked in the truck and windows were caked with nicotine residue.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Curt M. 
Rating:
5.0

Nothing to suggest for improvements, but the rental went smoothly and the staff members were very courteous and efficient. Thanks!

David K. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

The service was excellent!!!

Cynthia T. 
Rating:
5.0

Everyone so friendly and helpful, much appreciated. We have lots more moving to do so I will definitely be back!! You guys are awesome!!!!!

Tim G. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
5.0

The gentleman that rented the vehicle was very nice, professional and efficient. I called to see if I could pick up the truck two hours early and he was more than accommodating.

Kevin F. 
Rating:
5.0

Good

Lazaro S. 
Rating:
5.0

I am always pleased with the service from Rydbom. Doug's team is exellent.

Nancy K. 
Rating:
5.0

Customer did not leave a comment.

Stacie K. 
Rating:
5.0

My Experience there was handled in a Profesional Manner,and Sevice was Quick,----------------

Floyd Y. 
Rating:
1.0

They never checked to make sure the running lights were working.

KENNETH A. 
Rating:
5.0

Excellent service from check-in to return of vehicle. Thanks!

David K. 
Rating:
5.0

In & out for both pick up & drop off. Perfect

Michael S. 
Rating:
5.0

Didn't know I was the one who was going to scrape the ice off the windshield. Not a big deal though

Gus B. 
Rating:
5.0

The website to check your vehicle back in after hours using a mobile device was unavailable all 3 times I tried to log in.

HIRAM S. 
Rating:
5.0

It was easy

MIKE B. 
Rating:
5.0

No problems. Extremely helpful.

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

Rose B. 
Rating:
5.0

Doug was really great and easy to work with.

Kurt M. 
Rating:
5.0

This place is great!

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

Customer did not leave a comment.

Eva W. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

JohnMark R. 
Rating:
5.0

Customer did not leave a comment.

Tammy P. 
Rating:
5.0

They have excellent service and very clean and polite and fast service

Jessie P. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Jonell was very pleasant and helpful.

Cassandra T. 
Rating:
4.0

The rental experience was good but the truck possibly needs a front end alignment…

Tina R. 
Rating:
5.0

Great service. Very helpful setting up truck/car hauler. Good explanation of the steps to follow.

Mark F. 
Rating:
3.0

The location seems to be much more focused on its parallel limo/bus service, and less on UHaul service. When I picked up the truck initially, the sales rep was terse and ill-informed about U-Haul's offerings. My drop-off experience at the end of the day was better; it was a different rep and they were much more pleasant. Overall, the U-Haul stuff seemed to be one small corner of a much larger operation focused on tour buses.

Adam S. 
Rating:
5.0

The woman (so sorry I can't remember her name) that helped me check in was really helpful and quick!

Lyndsay A. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY K. 
Rating:
5.0

Great customer service as s as least! Friendly staff and very helpful- highly recommend this ç location.

Don B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
4.0

I have used uhaul many many times and have never had an issue. I am extremely disappointed with this transaction. The uhaul odometer said 505 when I parked it. And now I am being charged that it was at 518? I took a picture of the odometer that said “505 miles” so I do not understand how I can be charged for more. Needless to say it was incorrect to begin with. It says I drove 90 miles. When there is no way geographically possible that that was the case, as I simply picked up something and brought it back to my house. The location was 15 miles each way. Making it 30, sure add another 10-15 in there for driving to get gas. At most I had driven 50 miles and that is even generous. I can provide you with the exact location address and miles I drove to. I am extremely disappointed to be up charged an additional 40 miles. Needless to say I will not be using this uhaul location ever again and will be sure to leave this as a review of my service.

Mariah S. 
Rating:
3.0

while the location that had the vehicle was acceptable, the experience was a joke. I reserved (and received confirmation) for a truck that was in a location 22 miles away. It was reserved for 7AM and I had movers lined up. I ended up getting a truck at 8:30 a half hour away.... meaning that I paid movers for 2 hours and had nothing for them. The 800 number verified that the original location was ok at 7:10AM... saying "just wait til 8", only to find out at 8 that it had been moved the night before! It added insult to then need to make the trip AGAIN to return the truck when it was not my error! Additionally... I was told the rate would be dropped to .29 cents a mile, and the bill charged the original amount. Very bad service, and the girl at the new location was rude and her only comment was that "this happens every weekend".

lena C. 
Rating:
5.0

My experience was awesome! They were friendly but professional and answered all my questions patiently. Explained the fees and payment was easy.

Linda R. 
Rating:
4.0

The man working at the location was wonderful, however, the employee (woman) who called me the day before was horribly rude. My rental was changed from Hershey to Middletown without my knowledge and when I questioned it she was short and inconsiderate.

Alicia S. 
Rating:
5.0

Customer did not leave a comment.

Leo R. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Signage directing placement of returning the vehicle. Signage showing a bit more clearer where the actual office is. My first time here, I barely could find the office.

Naweed B. 
Rating:
5.0

Very organized. Great service. Would rent there again.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Deron R. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
No reviews have been submitted for this location.

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