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RUSS A
Customer Reviews for Rydbom Express Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service !!!!!
ROBERT MVery helpful staff, great equipment, easy pick up and drop off. Thank you!
CHRISTOPHER REverything was fine - here were footprints in the trailer (like dried cement) but otherwise in good working order.
RICHARD Measy pick up and great personnel during the pick-up process.
BRUCE GI thought I would need a U-Haul for my things in storage but didn’t so I returned it. I didn’t even use a mile for it, it was across an alley road and got charged 26$ when it was 19.95 plus a dollar whatever for a mile so I have no idea why it was so much.
KAYLEIGH GForgot to place my rented dolly in the trailer.
NOEL JIt’s always easy to work with you folks. Thanks
Ronnie LSuper easy - no complaints
BRIDGETT Bthis was our first time at this drop off and we loved it. The guy came out to help us part and un hitch the UHaul. , very nice.
MICHAEL MAlways a good experience at this location.
RONNIE LQuote states $1.09 per mile. Charged $1.39 a mile. Never notified rate increased until after I was charged and the vehicle was returned. Ryder truck rental is nearby and I could have used them since they would have been cheaper after the $0.30 per mile increase. Very disappointed.
TRISHIA AHigh customer satisfaction. People were friendly and helpful. They had all extra parts to my towbar that I had misplaced.
WINNIE BUsually this place is excellent, but I must put it one star lower as this time they did not have the truck that we reserved so we had to use a van. Thankfully, everything still fit and it was the same price as the truck. I do think we should be given some sort of discount or money back for the trouble though.
COREY DJust keep doing what you are doing ,your service is excilent ,a secound to none operation ,could not have had better service from any other company ,would recommend to anyone.
Michael HI've used them several times over the last few years to help with moving my son's stuff to/from Penn State Harrisburg. Always a great experience.
WILLIAM JThis was not the location I originally called. The location I called didn't have the tow dolly I needed. Rather than just telling me "sorry" she actually located a dolly at another location and reserved it for me, saving me another call. Customer service at both locations was excellent!
JOHN BMy ONLY complaint: at the rear of the truck, where the grab handle is... it's a helluva pinch point between the handle and the edge trim. TWICE I tore the skin on my hand while stepping off the truck holding that handle. I imagine that it's the same on most of the trucks, but I'd never had that happen with previous truck rentals.
Kirk SOther than possibly delivering the trailer to my house, there's not much that could be any better! Great location, good people!
KENNETH SGreat customer support, 10/10 would use again
CARLOS AShow the customer how the vehicle works and make sure you check that everything is working on the U haul.
BENNY JThe truck wasn’t cleaned before I used it, the lock on the back didn’t work properly, and the truck’s steering wheel was super crooked while driving. This was also an after hours pickup, and I lost about half an hour trying to get ahold of customer service because the app check-in wasn’t working which meant I couldn’t get into the truck.
Christopher HThe key makes it very hard to turn on the engine
ARMIL DThey charge me a cleaning fee of 25.00 but the U-Haul truck wasn’t even cleaned. If you’re going to charge me a clean fee make sure the U-Haul truck is clean first
APRIL WVery happy with the use of the truck. Will use your service again. Thank you.
Charlene ZEverything was super.Stay like it is.
NEDJAD GMy issue is not with uhaul employees or service, everyone I dealt with were helpful and nice, just the truck I paid $3,000 to use is my issue.
MICHAEL EVery flexible, accommodating, and helped every step of the way from start to finish. They were an excellent location choice.
SHANNON CThe truck smelled like someone had been smoking in it. The check engine light came on about 1 hour into our 5 hour trip and when we called the Pickup location office we were told that the check engine light had come on before and that the truck had just been serviced, and they found no issues. They then asked if we had purchased the insurance and basically told us to continue on and to call the number on the Key if we broke down. Trip was rather stressful considering we weren't sure the trip would make it. Fortunately we made it to our destination and was able to return the truck. The truck needs to be serviced properly to avoid having this happen to the next rental.
RAY DEasy pick up and drop off. Guy was great to work with. Would use them again.
MARTIN CMore coffee and donuts
JOHN TThis location is a disorganized mess. The online pick up process was not simple. The U-Haul I received had a dead battery, which ultimately delayed my move dramatically. I rented a U-haul to accommodate a 3-4 bedroom home. I received a U-Haul for a 1-bedroom. When questioned, they told me they didn’t have any available but couldn’t answer how it wasn’t available after I reserved it in advance. I highly do NOT recommend this location. Travel the distance and go elsewhere.
SHAULYNE BWas happy with the ease of making a reservation and the staff were pleasant and helpful. Estimate was about $20.00 lower than the final bill once fees and surcharges added, a bit dissappointed by that. Still a good experience overall and would use u-haul again if I need it in the future. Thank you!
LAUREN LThe car is very old and driving it was physically exhausting. I have no problem with paying extra expenses, but a truck would be more comfortable, especially for travel.
Mohamed SGood
MICHAEL Knothing...simple and straight forward service. no gimmicks
DENNIS MBest rental company ever!
ROBERT WWorked out great. Reserved for 4:00, got me the truck 3 hours sooner which made a huge difference in being able to finish same day instead of two days.
JEFFREY MDoug checked my truck back in and took the key but the problem I have is no one ever called me to follow up about the complaint I had which I did explain in detail to him.
TODD SVery helpful and friendly staff; no complaints.
Nicole GBroken ramp. Mafe the move difficult
PATRICIA MGood
SIMSON II was told that my location was switched so that Uhaul could guarantee I got the 20 foot truck, which was not available at the location I got switched to. I also booked my Uhaul for 7:30 am and received a call from an employee the day before confirming my time and truck. When I arrived at 7:30 the location was not open until 8. I don’t know why 7:30 was even an option online to pick up the truck or why the employee I talked to the day before said that 7:30 would work for pickup when they are clearly not open at that time.
Theresa GThe truck itself wasn't great - the driver door didn't shut completely and the keyed ignition was very finicky. The pods and trailer were wonderful, but I had to remove the paper on the ground bc it crumpled up due to rain. But these technical issues were helped by extremely kind staff.
PATRICIA SThe truck was dirty, the window handled was broken if I was uhaul I would send this truck back to Arizona.
ALMA FQuick and efficient pick up. Very clean and up to date truck with blue tooth.
SCOTT SAll staph were pleasant and professional.
JOHN L