The pick up on the mobile device didn't work. I personally don't care. Not a big deal to me but some people might. Overall experience was excellent
Steven M.
Customer Reviews for Rydbom Express Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great to work with! Would definitely recommend.
Brett B.Very rude
KARAN K.Truck cab dirty. Passenger side wiper blade rubber falling off. Every other time I have rented a uhaul I was given an explanation of how to use the equipment and walked around it with employee. That did not happen this time. If it's bc of the pandemic, say that. I was given the key and felt dismissed. Not even a statement to come back in if I had questions.
Stacie S.Keep doing what you're doing. GREAT location and excellent service!!
Jonathan H.Very rude
pyper C.I was not aware that the location changed unless I had gone into the app. An email would've been nice.
Quang D.They have nice vans too
Prince T.Nothing. It work out so well. You could have donuts and coffee at pickup! Ha Ha!!
Bruce B.Nothing if its not broken don't try to fix it
Kenneth D.We were happy with the rental and condition of the vehicle and ease of renting. The only issue was the day we were returning the truck someone tried to charge our credit card for $1300 without our consent and with a name other than uhaul. We had no idea was the charge was. Then when the $1300 was rejected, they tried $300 then $87. It seemed shady and unprofessional.
Harlan H.Nothing. Great service. Very nice people.
Scott T.Our vehicle was towed from the Vine Street location in Pennsylvania, costing us over 325$!!! On top of that, they took our U-Haul truck loaded with commercial glass and said that it was reported abandoned! Leaving us stranded in Baltimore Maryland! This is one of the worst experience I have ever had!!! Who is going to help us with the contract we lost over the glass!??? Who's going to help us with impound fees for our Jeep?!!! Totally disappointed.
Matt W.Quick and easy. They had what I requested through the website. Suggest adding a notice to bring in your insurance card if you decided not to pay for their insurance coverage and you're picking up the rental during office hours. Save the customer from having to walk back out in the cold. Brrr.
LACHELLE B.No one was at this location when I dropped off the trailer. I have no way to rate this location.
Andrew K.I was very pleased with how easy the process to pick up and drop off was and the condition of the vehicle.
Jennifer W.Overcharged me.
Natalie S.We were told because of returning the trailer early we would get a discount but when we went to return it the place said there is no money back if not returning it to the original pick up.
Kevin M.My reservation was for the 24/7 service with a mobile device. That doesn't exist at the location. And nothing in my confirmation indicated this disconnect. Every instruction I had was for the mobile experience. I spent 15 minutes going through and endless loop of dead in ends online while on hold with someone at the 800 number - as it wasn't clear that there was anyone on site. The signage (premiere limousine) doesn't match the location in the confirmation (redbone) and there is no visible uhaul signage outside at night. This was by far one of the worst customer service experiences I have had. Update your reservation system so that the mobile option isn't available for this location. And do so now!!!!!
Julie G.The person who gave us the rental at the location was not very helpful or friendly, but when we returned the rental, the gentleman was great.
Phyllis F.I would have given this an average rating, but the clerk was not in the least bit friendly and he wasn't wearing a mask.
Joanna C.Cleanest/Neatest UHaul rental place in the in the area!! I would highly recommend this place. Lady at the front desk was very nice & professional.
Michael M.Doug and his staff are wonderful to work with!
Randy M.Great service
Lauri L.CLEAN location to rent from
ross S.The truck from inside is not clean
Naser A.Great service and communication. Will use again
LORI M.Nothing
Bruce C.Everything was good, however I informed the location I would have the vehicle an extra 3hrs(returned in 2.5) and was charged a full extra day. If anything it should have be prorated; I was not informed of this when I called in.
Kimdu G.Reserved truck wasn't available until later in the day. Poor customer service. Also intended to drop off at a different location, I was allowed to do this online but was told I couldn't by the store.
Kyle P.On the web, it lists a 12 pack of pads for $10. I told them I wanted 2 12 packs, I received 2 6 packs. Since I didn't know there were only 6 in a pack, I thought I had everything I needed. As we were loading the truck, we ran out of pads and I realized what happened. I went to my local dealer in Denver, about a 2 minute drive from my house. It took FOREVER to get more pads because they had to do a second rental agreement. Now I am concerned that I will be charged for the second set of pads not being returned.
Tracy L.The only thing we found was that the ash tray was not cleaned out, and there was trash in one of the cup holders.
Bruce C.Professional, very nice!
toni J.Spoke with 3 different associates. 1 commented on the online experience and their lack of interest in it. I stated that a transmission light was on and she stated she knew but that's what happens when you do it online. The 2nd associate def lacked in customer service. When I questioned about the bill or asked about a printed receipt, her comment was “you will have to wait a bit!†And very huffy. Not the way I would expect to be treated. The building and cleanliness were very nice and above others I had visited. They had useful products for us to purchase and the prices were clearly stated. I always like to see that.
Shelly C.Truck did smell like cigarettes from the previous renter. Someone also left a bag of half eaten snacks in the glove box.
Thomas G.The employee who completed our reservation wasn't wearing a mask. She also didn't fully explain how to return the vehicle after hours. She said just put the key in the box. She failed to tell us we had to verify the return online while we were still there. The location was poorly lit at night, so I didn't feel safe going back alone. We were charged $20 because we didn't verify. We won't rent from this location again.
Maggie G.Great subcontractor, very nice and accommodating!
Angela M.The representative was not clear with instructions.
Amilia R.Renting here is always easy and convenient and the staff is friendly. Although it's no fault of Rydbom, Uhaul rental fees are ridiculous. Cost me $50 to rent a pick up truck for 1.5 hours, 20 miles total. Next time I'll just rent a Home Depot load and go and it will only cost me $20 for 1.5 hours with no extra charges or fees.
Alexis M.Easy to get too, good space. No need for changes.
Brittney Z.Love renting here. Convenient and the staff is great.
Robert F.I don't like the hidden fees...
Crystal W.The truck was old and probably on its last legs as far as power.
Fred N.Very pleasant and professional
Jeannie S.Nothings wrong at the moment!!
KIRK W.