Customer Reviews for Rydbom Express Inc
(U-Haul Neighborhood Dealer)

1323 reviews

2000 Vine St   Middletown, PA 17057

(717) 461-7199

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(717) 461-7199

2000 Vine St
Middletown, PA 17057

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

So helpful and excellent service!!! Will definitely return in the future!

Abigail K. 
Rating:
5.0

i was only there very briefly... everything seemed pretty good.

Chad S. 
Rating:
5.0

Everything was great!

Corey D. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Always happy with the service we receive at this location.

Mechele S. 
Rating:
5.0

Excellent service. Vehicle spotless and in great shape. Good people! The service received here is way better than an actual Uhaul location!

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
1.0

Very rude person. No effort to help cutomer.

Jiten S. 
Rating:
5.0

Customer did not leave a comment.

Sergei N. 
Rating:
5.0

I had a reservation before that that I canceled because I've done this before and I talked to four different people and I'm going to look at my notes right now to see what day it was but they were ignorant and rude I thought it was on mother's Day I remembered now seriously. I talked to 2 chat agents, but they were rude and said I couldn't do what I was doing cuz it had to be in Jeffrey's name my son who was the driver I rented it he was a designated driver, because I don't feel comfortable driving a truck that big so it was for my move but they were ignorant rude and nasty so I hope he's really do record the conversations cuz look them up, they came from 717-446-2361, and then I canceled it because they were just not well informed, so I called in and I talked to two different people, and they were the same way. What was a guy and one was a girl the first two were girls. So the people that man you want 1-800 number and your chat agents they need to be taught how this works I can rent it I can list my son as a the driver but I'm responsible for it they're like you can't do that, I'm like I've moved four times in the last year, yes I can and they were just ignorant and obnoxious and I actually called other places to start the process to grab a rental there. Which I would have done but your prices were definitely a lot better I'll give you that. But whoever I talk to you on the phone and in chat they're ignorant rude and obnoxious to be honest. So I'm going to at this point I was happy because I was able to call in down there and do it I just wanted to make sure everything was in my name not my sons because he had to show his license I mean I showed my ID too, but when I called in till like cancel it too the guy was like well can I speak to Jeffrey I'm like well the car it's registered under my name and my card, he's like what we need to speak to Jeffrey I said well you know what how's this go ahead and try to run that card because I screenshot everything you run that card in my name I'm telling you I'm calling and reporting it and blocking it it will be theft. He's like can't you just get him I'm like he he has nothing to do with it he's just the driver and he is upstairs sleeping because he had the covid shot, and he wasn't feeling well no I wasn't going to go wake him up. I ordered it it was in my name on my card so go ahead and run it! Because I would have filed charges. So I canceled online it was even my email they just put it in his name because he was listening as the primary driver well yeah I don't want to drive it. You need to school your people better. That was the worst experience I've ever had with you and I should have known better I should have just went in and did it in person I was just trying to save time. Actually what I had asked the reason I had called? Was because I wanted to know if he could if we could like take care of the pre pick up stuff ahead of time because he had his daughter that day and I didn't want to waste time in the office.v I just wanted to give the info that they needed for like the mortgage and stuff like that ahead of time for his license and stuff they were not very nice they weren't. If I can find another place comparable to your rates I will use it in the future. But as for Middletown where I picked it up at or where he picked it up at and I was with, they were excellent. You need to have more people like that handling your stuff. And actually the phone calls were made Sunday at 7:22 a.m. and 748 a.m. exactly is when they called was initiated so I'm hoping you can figure out who they were because I'll tell you what I'm sure you've lost people because of them.

Kelly S. 
Rating:
2.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

One lady working tiday not freindly,gave me the wrong bill,166.90,not mine was suppose to be 69.61. Was not impressed with this lady,last two times I rented their great every thing.service and freindliness.this lady needs some training on customer service.

Norman G. 
Rating:
5.0

Customer did not leave a comment.

amparo C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Gerry O. 
Rating:
5.0

Nothing, the service was excellent. Keep doing what you're doing.

Lori B. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
5.0

No improvements! People were nice, service was professional: a pleasure doing business with them. First time rental from these folks, and if I need another vehicle, they'll see me again!

Dennis F. 
Rating:
1.0

The gas tank was already at a certain level however, when I returned the truck after under 10 miles I was charged for the difference between full and that level even though it was no where near the amount of gallons used. This appears to be purposeful. When the manager was addressed regarding this, he disclosed that they use a scanner, and there is nothing he could do about the overcharge. The fraudulent gas charges should stop, or the AGs office will be contacted.

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

BARBARA S. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE G. 
Rating:
5.0

The pick up on the mobile device didn't work. I personally don't care. Not a big deal to me but some people might. Overall experience was excellent

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
4.0

Customer did not leave a comment.

Ritesh N. 
Rating:
5.0

Customer did not leave a comment.

RITESH P. 
Rating:
5.0

Great to work with! Would definitely recommend.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

Paula A. 
Rating:
2.0

Very rude

KARAN K. 
Rating:
3.0

Truck cab dirty. Passenger side wiper blade rubber falling off. Every other time I have rented a uhaul I was given an explanation of how to use the equipment and walked around it with employee. That did not happen this time. If it's bc of the pandemic, say that. I was given the key and felt dismissed. Not even a statement to come back in if I had questions.

Stacie S. 
Rating:
5.0

Keep doing what you're doing. GREAT location and excellent service!!

Jonathan H. 
Rating:
1.0

Very rude

pyper C. 
Rating:
5.0

Customer did not leave a comment.

Howard N. 
Rating:
4.0

I was not aware that the location changed unless I had gone into the app. An email would've been nice.

Quang D. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
4.0

Customer did not leave a comment.

Therese M. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

They have nice vans too

Prince T. 
Rating:
5.0

Customer did not leave a comment.

Ed L. 
Rating:
5.0

Nothing. It work out so well. You could have donuts and coffee at pickup! Ha Ha!!

Bruce B. 
Rating:
5.0

Nothing if its not broken don't try to fix it

Kenneth D. 
Rating:
5.0

We were happy with the rental and condition of the vehicle and ease of renting. The only issue was the day we were returning the truck someone tried to charge our credit card for $1300 without our consent and with a name other than uhaul. We had no idea was the charge was. Then when the $1300 was rejected, they tried $300 then $87. It seemed shady and unprofessional.

Harlan H. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Nothing. Great service. Very nice people.

Scott T. 
Rating:
1.0

Our vehicle was towed from the Vine Street location in Pennsylvania, costing us over 325$!!! On top of that, they took our U-Haul truck loaded with commercial glass and said that it was reported abandoned! Leaving us stranded in Baltimore Maryland! This is one of the worst experience I have ever had!!! Who is going to help us with the contract we lost over the glass!??? Who's going to help us with impound fees for our Jeep?!!! Totally disappointed.

Matt W. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Quick and easy. They had what I requested through the website. Suggest adding a notice to bring in your insurance card if you decided not to pay for their insurance coverage and you're picking up the rental during office hours. Save the customer from having to walk back out in the cold. Brrr.

LACHELLE B. 
Rating:
3.0

No one was at this location when I dropped off the trailer. I have no way to rate this location.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

I was very pleased with how easy the process to pick up and drop off was and the condition of the vehicle.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

DOUG' G. 
Rating:
4.0

Customer did not leave a comment.

Deidre A. 
Rating:
1.0

Overcharged me.

Natalie S. 
Rating:
5.0

Customer did not leave a comment.

Jeanne K. 
Rating:
4.0

Customer did not leave a comment.

Alaina D. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
3.0

We were told because of returning the trailer early we would get a discount but when we went to return it the place said there is no money back if not returning it to the original pick up.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
1.0

My reservation was for the 24/7 service with a mobile device. That doesn't exist at the location. And nothing in my confirmation indicated this disconnect. Every instruction I had was for the mobile experience. I spent 15 minutes going through and endless loop of dead in ends online while on hold with someone at the 800 number - as it wasn't clear that there was anyone on site. The signage (premiere limousine) doesn't match the location in the confirmation (redbone) and there is no visible uhaul signage outside at night. This was by far one of the worst customer service experiences I have had. Update your reservation system so that the mobile option isn't available for this location. And do so now!!!!!

Julie G. 
Rating:
4.0

The person who gave us the rental at the location was not very helpful or friendly, but when we returned the rental, the gentleman was great.

Phyllis F. 
Rating:
2.0

I would have given this an average rating, but the clerk was not in the least bit friendly and he wasn't wearing a mask.

Joanna C. 
Rating:
5.0

Customer did not leave a comment.

Michele M. 
Rating:
4.0

Customer did not leave a comment.

Eliezer R. 
Rating:
2.0

Customer did not leave a comment.

Yolanda C. 
Rating:
5.0

Customer did not leave a comment.

Annique J. 
Rating:
5.0

Cleanest/Neatest UHaul rental place in the in the area!! I would highly recommend this place. Lady at the front desk was very nice & professional.

Michael M. 
Rating:
5.0

Doug and his staff are wonderful to work with!

Randy M. 
Rating:
5.0

Great service

Lauri L. 
Rating:
5.0

CLEAN location to rent from

ross S. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

The truck from inside is not clean

Naser A. 
Rating:
5.0

Customer did not leave a comment.

Jody S. 
Rating:
5.0

Great service and communication. Will use again

LORI M. 
Rating:
5.0

Customer did not leave a comment.

Erica H. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
4.0

Nothing

Bruce C. 
Rating:
4.0

Everything was good, however I informed the location I would have the vehicle an extra 3hrs(returned in 2.5) and was charged a full extra day. If anything it should have be prorated; I was not informed of this when I called in.

Kimdu G. 
Rating:
2.0

Reserved truck wasn't available until later in the day. Poor customer service. Also intended to drop off at a different location, I was allowed to do this online but was told I couldn't by the store.

Kyle P. 
Rating:
3.0

On the web, it lists a 12 pack of pads for $10. I told them I wanted 2 12 packs, I received 2 6 packs. Since I didn't know there were only 6 in a pack, I thought I had everything I needed. As we were loading the truck, we ran out of pads and I realized what happened. I went to my local dealer in Denver, about a 2 minute drive from my house. It took FOREVER to get more pads because they had to do a second rental agreement. Now I am concerned that I will be charged for the second set of pads not being returned.

Tracy L. 
Rating:
4.0

The only thing we found was that the ash tray was not cleaned out, and there was trash in one of the cup holders.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Professional, very nice!

toni J. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

joe T. 
Rating:
3.0

Customer did not leave a comment.

chris S. 
Rating:
4.0

Spoke with 3 different associates. 1 commented on the online experience and their lack of interest in it. I stated that a transmission light was on and she stated she knew but that's what happens when you do it online. The 2nd associate def lacked in customer service. When I questioned about the bill or asked about a printed receipt, her comment was “you will have to wait a bit!” And very huffy. Not the way I would expect to be treated. The building and cleanliness were very nice and above others I had visited. They had useful products for us to purchase and the prices were clearly stated. I always like to see that.

Shelly C. 
Rating:
5.0

Customer did not leave a comment.

Eugene A. 
Rating:
5.0

Customer did not leave a comment.

Darrell S. 
Rating:
5.0

Truck did smell like cigarettes from the previous renter. Someone also left a bag of half eaten snacks in the glove box.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Darren M. 
Rating:
5.0

Customer did not leave a comment.

Peisong G. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
No reviews have been submitted for this location.

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