Customer Reviews for S S B Convenience Store LLC
(U-Haul Neighborhood Dealer)

251 reviews

1010 Keolu Dr   Kailua, HI 96734

Location Hours

  • Mon-Sun: 9:30 am - 5 pm

Services at this Location:

Contact Us

1010 Keolu Dr
Kailua, HI 96734

Services at this Location:

Location Hours

  • Mon-Sun: 9:30 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

First I signed up online and was given first available pickup time as 10 am. A very late start for moving day. The guy at the store told me that was a computer glitch they ARE open earlier. There were three of us trying to rent all at 10 am. It took 45 mins to get my rental (he also had to take care of gas and propane customers. I rented a cargo van. The guy got in the van and spent 5 mins attempting to start it🤪. I stopped him and said even if it starts I do not want this vehicle that is likely to break down on me. (Already in a tight time crunch. My storage I was clearing out closes at 4:00‼️). He gave me the next size up a huge box truck for the same price as the cargo van. Getting started at almost 11:00 I literally had to run carrying heavy heavy loads for the next 6 hours straight in 90 degrees. (I am 63 years old and I took only one 5 minute break when I literally thought I was having a heart attack). I had no choice because had I not gotten everything out of my storage I would need to pay another month of $500. The guy at the station was great. Did everything he could (considering he was running gas station and UHaul rental himself.) Bottom line if the online reservation system offered the correct pickup time. I would have been there at 9 am. And if the van was in a proper state of repair I would have been out of there by 9:10. I would have had 2 extra hours. I could have taken an hour lunch and still not have needed to run carrying huge heavy boxes and furniture. I would not be in this state of exhaustion I am still in two days later. You are lucky I did not have a heart attack while driving your vehicle. This turned into the WORST moving day of my life. I am not a cryer, however, for the final hour when I felt like I could not lift another thing or even take another step tears of pain streamed involuntarily from my eyes due to pain. This situation was NOT due to the man doing everything he could to get me out of there. It is the responsibility of the inaccurate online program AND the uhaul vehicle lacking maintenance. Mahalo for your ear. Hope you fix these problems before you DO KILL AN OLD LADY‼️

Joyce W. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Nothing great customer service quick checking in and checking out. Highly recommend this location

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

Kris S. 
Rating:
5.0

The customer service was excellent

Richard W. 
Rating:
5.0

I've used this Uhaul location twice now and both times I had no issues! No complaints here, happy that I was able to get things accomplished smoothly!

Keikilani L. 
Rating:
5.0

The woman who helped my girlfriend and I was so kind and very personable. I would rent from here again because of her and her awesome attitude. Highly recommend this Kailua location.

Wayne B. 
Rating:
3.0

Pickup was great. However something went wrong during drop off. I was in the middle of using the mobile app because there was no attendant. Then a woman asked if I was checking in and I said yes. She took the key and said she had to go to the bathroom first. For 35 minutes there was nobody to be found. The guy who checked me out pulls up and takes care of me quickly, but the wait was ridiculous.

Brian D. 
Rating:
5.0

Great people there and with great work ethic

Christine W. 
Rating:
2.0

Customer did not leave a comment.

Mckenzie F. 
Rating:
5.0

Able to set up van rental quickly in time to make a late day pickup.

JENNIFER B. 
Rating:
3.0

Customer did not leave a comment.

Gerald J. 
Rating:
3.0

Location was convenient and service was efficient, if not super friendly. They also answered all my questions and returning the truck was quick and easy.

Rachealle S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Shannon I. 
Rating:
5.0

Your sales person was excellent- before and after

James F. 
Rating:
5.0

Customer did not leave a comment.

Janice A. 
Rating:
5.0

The cashier/staff provided excellent customer service. I was quickly in and out for both the checkout and check in. I will definitely recommend this rental location to others and will use these services again in the future. Mahalo -Zoar Morales 808-501-9153

ZoarZ M. 
Rating:
5.0

Great, quick service

Peter U. 
Rating:
3.0

Answer the phone.when.I.call

Kenneth R. 
Rating:
5.0

great service and the attendant was helpful

allan M. 
Rating:
5.0

Very nice customer service, explained everything really well and answered all my questions.

Michael C. 
Rating:
4.0

The location was small, but still totally adequate for my needs

Robert F. 
Rating:
1.0

Location was unsanitary, staff was inhospitable. They tried to hustle me out of additional gas, it's a good thing I took pictures of gauges before and after. Will never do business here again.

Josh L. 
Rating:
5.0

The 10' truck we rented looked brand new and was clean. The gentleman who assisted us was efficient and honest. A fantastic experience! Highly recommend!

Adam S. 
Rating:
5.0

Upon renting a truck... UHaul could ask the potential customer the following question; purpose for use. Also, what's available for use in the truck; i.e. hand truck, dolly, rope to tie things down from moving around, etc. If these items are not already in the truck... it is the renter's responsibility to bring their own. I thought there was something to tie down the refrigerator I was picking up but I did not see any in the back of the van. I was able to stop at a hardware store on the way to my pickup destination and purchase some rope. Overall, the van worked well and the service was great! Thank you, John

John I. 
Rating:
4.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

No improvement required

Julia B. 
Rating:
5.0

Thank you everrythig was good,

Mhammed B. 
Rating:
5.0

Customer did not leave a comment.

Jenna D. 
Rating:
5.0

They were quick and courteous. The truck worked fine. I have a new “favorite” U Haul location.

JOSEPH M. 
Rating:
4.0

Customer did not leave a comment.

Dean O. 
Rating:
5.0

Great service and easy to pick up and drop off

Michael B. 
Rating:
3.0

In general I dislike U-Haul's habit of not providing vehicles with a full tank of fuel. It is always difficult to gauge how much fuel to refill when it's not full to start with. When I brought the pickup truck back to the service station where I rented it, I put in one gallon of gas, which I thought was generous for only driving it 20 miles. The gentleman there insisted that was not enough, so I pumped another gallon. I seriously doubt that the truck gets 10mpg. I suspect the fuel gauge just didn't have time to settle. It's only a matter of $5 but still I felt it to be somewhat unfair. I don't want to get this store in trouble so please don't criticize them personally. I've waited years for a U-Haul rental truck facility close to me so I will definitely use them again. This is more a general complaint about U-Haul's policy of renting vehicles with unfilled tanks. Thanks

John S. 
Rating:
5.0

Customer did not leave a comment.

VITALI H. 
Rating:
2.0

Customer did not leave a comment.

Creative P. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

They were not open on time, the gas gauge was broken

Lindsey W. 
Rating:
5.0

I'd prefer to have the tank full rather than 15/16 when I pick up. Other than that I don't have any comments for ideas on improvements.

gary P. 
Rating:
3.0

The truck was clean, but it had a terrible smell in the cabin. Other than that, the experience was fine. Pick and drop off we're fairly smooth.

Justin C. 
Rating:
3.0

The guy there was a bit of a jerk. Told me to park the truck 'in a stall' when I returned it. I parked it in an open parking stall. He came out and said 'not there' and pointed toward the back, so I moved the truck to the back. I went inside and he said, 'no, you'll need to move it to a gas stall.' I got the impression my business was an inconvenience to the proprietor. The woman at the counter was fine.

James N. 
Rating:
5.0

Kevin is great

Charles K. 
Rating:
5.0

We'll be using this location service again. Kevin was professional and efficient.

Guy S. 
Rating:
5.0

Good service and fast processing of pick up and drop off. Thank you for making the location easily accessible and close by.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

No issues.

Tyler F. 
Rating:
5.0

All good!

Susie S. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

There are great Mahalo

Charles K. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

I was pleased with the nice customer service I received. My friend is moving in a couple weeks. We are definitely going to book with them again!

Wenona L. 
Rating:
5.0

Very helpful and nice

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

Chrissie M. 
Rating:
5.0

Customer did not leave a comment.

Dylan L. 
Rating:
2.0

Customer did not leave a comment.

Quetzali S. 
Rating:
2.0

The place itself is not standard per se but the attendant was so kind and trying to juggle multiple things at the same time. I recommend this location just because of this nice hard working attendant.

Simone M. 
Rating:
1.0

Arrived @8am to pick up my vehicle, no one showed up till 845a, why? He was sleeping in the cargo van that I was supposed to be picking up. Another person waiting to pick up a vehicle saw him back there. Now for the return, I drove a total of 16 miles, filled up the gas tank which is at their location, came out to $11.98. I go to check my credit card transactions and I find a charge for $100.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

CONNOR E. 
Rating:
5.0

Thank you to the attendant, he was super helpful and kind. He made the experience easy and good for us.

Robin C. 
Rating:
2.0

Let renters know that you won't only be paying the basic price advertised for rental. 19.99 for cargo van turned out to be 149.56 for 1 day. Didn't know I would be charged for MILAGE. I will never rent from you again.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

ALBERT K. 
Rating:
5.0

Very efficient location and customer service. Very good experience.

Benjamin M. 
Rating:
3.0

When returning the Uhaul, the hours of earliest turn in was 0800. I waited an hour until I finally reached the help center for then to tell me to leave key inside uhaul. No one at location to turn in. Location of retail was Kailua, HI.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

LEILANI K. 
Rating:
2.0

I signed in online before arriving and it saved me no time. This is a location that is run by one person responsible for running a gas station, filling propane tanks, and doing uhaul rentals. He was not polite in the slightest and I waited for almost 30 minutes to get the truck after arriving.

Peter A. 
Rating:
5.0

Always so smooth to pick up and drop off rentals at this location, and the customer service is consistently polite, friendly and professional. Thanks!

David T. 
Rating:
5.0

Finding an available truck/van was was an issue but once I was able to get one the process was definitely easy. The attendants was very helpful

KEERA H. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
Rating:
5.0

the service was excellent. check out and check in was easy

Margaret J. 
Rating:
2.0

Agent not helpful no customer service. Did not inspect vehicle. Brake light one side bulb burnt. Told me would credit exact gas if higher than picked up did not.

Miles H. 
Rating:
5.0

it was all good - the truck was ready as scheduled. a last minute changed I needed to make was handled quickly without any fuss.

martin H. 
Rating:
5.0

have discounts

Laurie M. 
Rating:
5.0

The manager who assisted me drove the truck out to me and when i return it he again was polite, professional and prompt in checking me in. No complaints. I was very happy and completely satisfied with the vehicle, the service and the price. Thank you very much, Patrick Roberts, Honolulu, Hawai'i

Patrick R. 
Rating:
4.0

Good experience. Would use again if needed.

Carson A. 
Rating:
2.0

The place was scheduled to open at 800am did not arrive untill 930 am and seamed really mad about being there would not return to this location for rental in future also tried to call for customer service for help with this issue kept getting passed along and having to wait with little to no answer to my questions and concerns about this issue overall very bad experience renting from this location

Yvonne S. 
Rating:
5.0

Customer did not leave a comment.

Debra N. 
Rating:
5.0

The young man running the shop was absolutely amazing. Extremely professional. I would highly recommend. Our moving day was terrible and chaotic, and this young man made it so easy for us. 10/10 would recommend

Emily M. 
Rating:
5.0

Great Professionalism, customer care and service! I will always do my business there, also recommend this location to all of my family and friends on the windward side! From Waimanalo to Laie!!

guy L. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
4.0

Very friendly Very professional Would use again and recommend to family and friends Has the aloha spirit

Troy T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
2.0

Would have gave a higher rating if my order wasn't canceled before we showed up (even though I had a confirmation email) and had to go through the hassle of renting it out when we got there. Besides that truck ran fine.

Savannah N. 
Rating:
5.0

The man who checked us in was incredibly helpful, patient, and professional. We truly appreciated the level of service and kindness we received.

Kathleen O. 
Rating:
5.0

Thank you!

rebecca L. 
Rating:
4.0

The inside of cargo van seating area was not clean. Dog hair all over seats had to wipe down with wipes.

Malia H. 
Rating:
5.0

Excellent customer service and excellent equipment. Repeat customer and always satisfied. Keep up the good work. Mahalo!

Wilson L. 
Rating:
5.0

Customer did not leave a comment.

RuthEllen K. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Awesome staff. Keep up the great customer service.

Brian S. 
Rating:
5.0

Your fucking app doesn't work! Sat in the fucking parking lot for 20 minutes trying to get the fucker to work finally had to go inside and wait another fucking half hour get the truck…Sure glad I didn't wait until closed hours because then I would've been really fucked And I would've given you the shittiest score possible get your app working

Bruce C. 
Rating:
5.0

Great service! I'll be back if I need a truck in the future. Mahalo.

John L. 
Rating:
5.0

N/A. The service I received here was immaculate!

ARTUR K. 
Rating:
5.0

None.

Harry S. 
Rating:
5.0

Patricia was very pleasant and helpful with the rental process.

RAOUL A. 
Rating:
5.0

Customer did not leave a comment.

samantha H. 
No reviews have been submitted for this location.

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