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Mirheta G
Customer Reviews for SFM 315
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All they did was che k the equipment in. And they did t say anything About me being charged. Like I said uhaul IS NOT as good as it used to be
CHARLENE HAddress and phone number were wrong. Tried to return Thursday but address is a mile away and wring phone number couldn't contact anyone for help!
Tara MThe truck had been smoked in and was not cleaned. There were cigarette butts laying in the floor.
STEPHEN SThey charged me an extra day when I only used the trailer for 16 hours
WARREN AAbsolutely, friendly fast and kind, felt like a family member, understanding
Andy HThe gas station clerk was unable to figure out her password. Was checking out gas station patrons while I waited for my return. Should be 10 minutes max I was there over 40 minutes. Pretty sure some sort of narcotic was onboard said clerk which made the task of returning the truck a bit challenging. This is unprofessional and on top of that they charged an additional fee without my consent or explanation which I’ll be seeking out corporate to right. Unfortunate experience since the pick up spot was amazing and a great experience. Well, for those who are thinking of going to this location for anything….dont it’s awful
MATTHEW PCellular service (both major carriers) is terrible. Took almost an hour to get pics uploaded and check Out.
Brad BI live in Saint Marys, Georgia and had to drive 20 miles to Yulee, Fl to pick up my U-Haul to do a move that was maybe three miles from my house. It took a 40 minutes to complete my reservation because the attendee needed help even after I completed the online reservation. When I turned the U-Haul back in, the attendee wanted to clear the line before he assisted me in returning the U-Haul. I should be compensated for having to drive to another state to pick up a U-Haul to complete my move.
PRECIOUS L35 minutes to check out. Lady tried to help as best she could. Truck was parked or I should say glued to the U-Haul next to it. With all the parking spots available, no reason for it and made it difficult to get out. My order has extra coverage which I declined and she could not get it off the reservation so I need to call today for a credit.
Stella H