They still charged me for the 3 dolly’s that I ordered even though they did not provide them. He told me I could just stop at another U-Haul place and they could give them to me. I tried that at 2 places, both said they could not provide them. I want my money back for the dolly’s. This was a huge inconvenience moving all of my furniture without dolly’s. Not a happy camper
john v
SFM 315
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Yulee, FL 32097
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Customer Reviews
- 3.5 Average Customer Rating
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The person didn't seem to know what he was doing. He was gruff, had trouble getting the hitch on the ball, and walked away without connecting the safety chains. I had to tighten the hitch lock, connect the chains, I've never had such a bad experience with U-Haul before.
LAVERNE AListen to the customer. I said, I have Progressive Insurance. I was charged $60.00 anyway for insurance not needed. I did not understand my contract was for three days, therefore, it was returned in 24 hours. I spent unnecessary money and time with U-Haul.
Myrtice NThe personnel there were helpful and cheerful
David SIt's a gas station, not much available parking for the equipment. I self dropped off on Sunday so I was not assisted by anyone.
EDWIN R