There were no staff present at pick up or drop off. The truck worked fine but was kinda dirty (zin and food waste in the drivers area, muddy foot prints). The moving blankets were already open but we didn't need them anyway but hopefully that isn't charged to us. The big thing that I didn't like was that it required using the ap. The ap puts all of the work of checking in and checking out on you and asks for a lot of permissions and set up that is just a lot of added time that they are just shifting to the consumer. Multiple people I've talked to also complain about the ap and the hassle of using it and the lack of a human customer service. The location was kind of out of the way for us but may not be that way for everyone. This location was selected for us because our preferred location was out of trucks and is a location that has employees for check in and check out.
ROBERT F
Customer Reviews for SMore Space Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the vehicle was suppose to be big enough for a 1 bedroom apartment. I had to make 2 trips. They promised to reimburse me for the inconvenience, but didn't. I'm going with Penske from now on. I was gonna use the storage facility onsite, but I'm going somewhere else.
robert wMake sure all the information on the receipt is correct when picking up the truck after hours, especially the mileage and gas gauge reading. Also, when a customer orders things like pads and specific types of dollys, make sure they are part of the order. If you don't have them, get them from another U-Haul. Clean the trucks before they go!
Robert NThe only issues I had were there were only six packing blankets and the dolly wasn't strapped in - it was just placed on the floor in the cargo area.
Adam BIt would be nice if they had a backup cameras
John R