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Amy L
Customer Reviews for STL Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience was great. Per my answers, if the next customer is serviced by Elizabeth their experience will be a great one.
carmen dThe after hours return process was a pain in the azz. But I liked that I had a full 24 hours available to use the truck at a good price.
Daniel HNothing , it was very pleasant.
Leroy SWould be excellent but took a day to close out my rental
Jeffrey BSuper small parking lot. Not enough parking spots for equipment.
Scott DOur experience was great! The only thing that wasn't is that somewhere in the ceiling of the truck is a leak. It poured when we were moving and our boxes and furniture were wet
Travis JThe inside of the cab smelled like a ashtray. My appliance dolly that I ordered was not available.
thomas gThe two ladies working the counter were awesome. I came in right before closing and they got me taken care of. I will definitely be back to this location.
JEFFREY LThis was the best experience I have ever had with U haul. Will be back!
Douglas BGreat customer service!
Joe WMake it more obvious where your slot for leaving keys is. We had to wait around for someone to show up because we couldn’t find it.
Lloyd HGirl at the counter was great.
GUSTAVO VIt would be nice if the truck had a full tank of gas in the beginning. I only had a quarter of a tank so I had to fill up before going to my destination.
William LNothing needs improvement that I can tell.
Gary PEquipment storage and pickup area is small and hard to navigate. Otherwise, great location and facility.
Kenneth QWould be nice if truck was at location ordered and if furniture dolly ordered was available :/
Stephanie WGive more advanced notices when something reserved is not available. Had to go a distance out of the way to get the auto transport then, go through a whole questionnaire at the location as if I was a new customer or she wasn't comfortable with renting to me without a co-signer. Gave me the side eye treatment. Was told something different about pricing when returning early then what the rep who called me to change the pickup location.
Marlon WNo one was there to assist as they close at 2:00 pm on Saturdays. Unable to rate accurately when there was no interaction or assistance for the return Uhaul process.
Tevi TTanya was very helpful and courteous.
Regina LThe parking spaces are a bit narrow. I had to struggle to get into the truck I rented because the door was obstructed by the trailer sitting next to it. When you park them for pickup .. perhaps back them in. That would have made getting into the cab far easier.
David LFRIENDLY PROMPT EVERYTHING WORKED
William OEverything was smooth and professional. The manager was great!
RODERICK CThe site was great. The uhaul app is terrible and doesn’t work. I scheduled my pickup an hour before the site opened - checkin on the app didn’t work. Tech support was a 30+ min wait and didn’t help. Terrible experience w app.
Robert WVery helpful and resolved issue involving the truck drop off being changed after the pickup of the truck.
Andrew MI would rent from no other location! I absolutely love the staff! They are amazing!!!!
THEODORE BI was just surprised I had to travel so far to pick up the trailer, when I made arrangements in St Peters location.
James DAlso great, thanks
William HTayna was great and helpful. Customer orientated.
ANDREW MShow up on time and make sure the items such as a dolly and moving cloths are in the trailer and ready to go before the customer shows.
Caress FYou need to change the hitch on the 6x12 trailer. The hitch sucks and trailers of that size need a jack. Dumbest shit I’ve ever seen not having a jack on a trailer
diane mIt was a great experience!
Robert BStaff on this end was equally exceptional and accommodating.
Teri LThank you all was great
MICHAEL LTire on truck was flat and lock was impossible to open on back. Havent recieved my refund either yet, Not sure why. And also inconvenient I couldnt rent for more than 24hrs from the site. Didnt get what I paid for because I was called and told to bring it back before my time was up. Not happy.
BRANDI MI was happy with all
Frances PThe personnel at the unit were very professional and customer focused on making sure I understood the requirements to have a safe rental experience. Thanks
James SVery nice people.
Allen WThe lady at the front desk who helped me was so kind and friendly. Wonderful customer service!
Jamie NKeep the equipment clean
Sadiki DThe previous customer’s rental agent entered the wrong truck number. So when the customer turned it in it about a hour before then could straighten it out so I could rent it.
JAMES DI thought customer service was dead. Not at this location. These people are very easy to deal with. They treat people with respect, emailed receipts, and when they say they would. Extremely pleased. Rob
ROBERT WThe lady who helped me was awesome but I couldn't get your app to work when I brought it back that evening.
Angel EWonderful location!!
Katherine DCustomer service that moved my pickup location should be checking complete availability for equipment before moving the customer. I was charged $7 for a furniture dolly that I did not get because the location did not have one available.
Kimmie HVery helpful helped to unload trailer from truck
John BThe only issue we experienced was uhauls app to do mobile pick up was not working. The storage facility itself went above and beyond for doing the rental over the phone with me on an early Sunday morning.
Larry Mgreat place
Thomas Dthe counter person was very friendly and accommodating. Truck was ready and. waiting. I would use this service again.
BOB SYour website SUCKS! It reserved the truck at the wrong location! Cost me time and money.
James LThe location has posted hours saying they are open at 9am on Mondays. When I got there at 9 no one was there and the phone number went to voicemail. At 9:27 someone finally answered the number and said the worker was running late. At 9:50 the worker finally arrived. She was so shocked that we needed her assistance because most people just drop the keys and go. I had a problem with the website check in and thought it would be easy to do a manual check in with a real person. Did not know it was so inconvenient for her.
RENEE S