Customer Reviews for Safe Harbor Self Storage
(U-Haul Neighborhood Dealer)

495 reviews

1335 S Danbury Rd   Marblehead, OH 43440

(419) 987-4062

Office Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(419) 987-4062

1335 S Danbury Rd
Marblehead, OH 43440

Services at this Location:

Office Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

HUGH A 
Rating:
5.0

Ken was great always recommend renting from Safe Harbor!!

RICHARD S 
Rating:
5.0

Customer did not leave a comment.

JOHN F 
Rating:
5.0

for clarity, this drop off location does not have on site staff. I utilized my app for drop off which was perfectly fine.

SCOT B 
Rating:
4.0

Customer did not leave a comment.

THOMAS D 
Rating:
4.0

Customer did not leave a comment.

JOEL F 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O 
Rating:
5.0

I had a great experience and was pleased to work with Ken. I will continue to use Safe Harbor Self Storage for my trailer rental needs and will refer my friends as well. I don't see a need to make any changes. Jim Speno 1680 Mariner Crossing Marblehead, Oh 43440

JAMES S 
Rating:
5.0

Customer did not leave a comment.

DENNIS M 
Rating:
5.0

Customer did not leave a comment.

JANET G 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY E 
Rating:
5.0

Customer did not leave a comment.

JILL B 
Rating:
5.0

Customer did not leave a comment.

KEVIN D 
Rating:
5.0

The Safe harbor Self Storage team was super helpful and easy to work with. Highly recommend using them the next time you need to rent a moving van or truck.

Christopher H 
Rating:
5.0

Nothing Good Job

RONALD K 
Rating:
5.0

Customer did not leave a comment.

Christine G 
Rating:
5.0

Customer did not leave a comment.

BRADD R 
Rating:
5.0

Customer did not leave a comment.

ARTHUR S 
Rating:
5.0

Called the number, dropped off where I was instructed and got my receipt the next day. Smooth.

LEWIS H 
Rating:
5.0

Very helpful, understanding and kind.

LARRY F 
Rating:
4.0

Customer did not leave a comment.

JONATHAN H 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P 
Rating:
5.0

Customer did not leave a comment.

Scott K 
Rating:
5.0

While the pickup was not great, the drop off was super easy. I hope in the future that locations can be checked better before customer pickup.

ZACHARY R 
Rating:
5.0

Not sure..it was an easy experience.

ROBERT H 
Rating:
4.0

This was a self serve location , everything went well .

Paul C 
Rating:
5.0

Everything was excellent

RICHARD R 
Rating:
5.0

Fast and friendly service.

Nicolas L 
Rating:
5.0

Ken was very helpful and customer orientated. He exceeded expectations. I appreciated all he did to facilitate my requests.

vern h 
Rating:
5.0

Everything was ready and waiting for me when I arrived. They took the time to ensure that the trailer was properly attached and secure hooked up the wiring harness and verified that everything was in working order. Great customer service.

Chester C 
Rating:
5.0

Customer did not leave a comment.

Stephen C 
Rating:
5.0

Convenient location, has all rentals available, excellent customer service, will recommend and rent again Thanks

Leonardo Q 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B 
Rating:
5.0

Customer did not leave a comment.

Jennifer P 
Rating:
4.0

Customer did not leave a comment.

Stephen W 
Rating:
5.0

Customer did not leave a comment.

SHELLEY M 
Rating:
4.0

Customer did not leave a comment.

Duane K 
Rating:
5.0

Very easy and priced well

Benard B 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

madeline r 
Rating:
5.0

Ken Montgomery is an exceptional person who is great to deal with. Very informative and made my trip much less stressful. Thank you Ken. You will always be my go to. Nobody does it better than you.

Fred M 
Rating:
5.0

The entire uhaul rental service was excellent, I can not think of any way to improve your service (the reservation app was great, the person that was at the uhaul business was very courteous, the uhaul truck was clean, and my bill was prepared and sent to my email address in an efficient manner), thank you for everything

Steve S 
Rating:
5.0

Customer did not leave a comment.

Garry D 
Rating:
5.0

Very accommodating and easy to work with

terry R 
Rating:
5.0

The gentleman at the service desk was very courteous, the uhaul truck was very clean, and I was very satisfied your service. Thank you

Steve S 
Rating:
5.0

Nothing. Marblehead vendor was terrific. Could Not be happier

patrick g 
Rating:
5.0

Roof leaked rain , soaked a few fragile boxes

David K 
Rating:
4.0

Unfortunately, I did not get 12 blankets as expected. There were only 6 in the pile I grabbed. However, they took note when I returned the truck.

JERRY S 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

My only suggestion is to improve the Uhaul mobile app. We have rented from this location before and they are very reputable. Equipment is always clean, you never have to worry about that. Very easy to pick up and drop off. The Uhaul app is less than desirable. I was using the mobile app when I got onsite. Reserving online at home was easy, but picking up through the app and trying to follow the pick-up instructions as per the Uhaul video was impossible. And "checking out" through the app was too hard to figure out in the app as well. So we dropped the keys in the drop box and went home. About an hour later, the app triggered a "Don't Go Yet" alert, sending me pics of the truck and license plates, wanting me to verify that the pics are of the vehicle we would "picking up". It was a bit late. We picked it up early, had our task done in an hour and back home by the time the app sent out this alert along with the rental terms and agreements. We ignored it. All was ok because we were billed appropriately for the amount of miles we drove.

Patricia P 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
5.0

Customer did not leave a comment.

ryan f 
Rating:
5.0

Customer did not leave a comment.

Terri L 
Rating:
5.0

Nothing, second to None. Very kind and courteous. So very helpful. Thank you. I appreciate you. Would definitely recommend this dealer for your needs. Ten out of ten stars. Thank you again.

george W 
Rating:
3.0

The truck was not well maintained. The steering wheel was not aligned and layer in our trip, the spark plug blew out, causing us a massive amount of headache.

Benjamin V 
Rating:
5.0

Truck was clean but pretty banged up on all sides. Manager at this location was great and very helpful

Dallas S 
Rating:
5.0

Safe Harbor Self Storage has been amazing for all of our U-Haul and storage needs. We’ve used them numerous times over the years and will keep going back because of their attention to detail and ease of product use. Would recommend 100%!

Scott G 
Rating:
5.0

Customer did not leave a comment.

al r 
Rating:
5.0

Customer did not leave a comment.

JENNIFER K 
Rating:
5.0

Customer did not leave a comment.

Kathleen B 
Rating:
5.0

Customer did not leave a comment.

Laura K 
Rating:
5.0

Customer did not leave a comment.

Steven K 
Rating:
4.0

Customer did not leave a comment.

patrick g 
Rating:
5.0

Customer did not leave a comment.

Mike O 
Rating:
5.0

Customer did not leave a comment.

David V 
Rating:
5.0

Ken is very accommodating. I have rented here many times and every experience was perfect.

James S 
Rating:
5.0

Excellent service from this location!

James S 
Rating:
5.0

No

John W 
Rating:
5.0

Customer did not leave a comment.

Darlene N 
Rating:
5.0

Ken is friendly and easy to work with.

James H 
Rating:
5.0

Service was great

Jeffery Z 
Rating:
5.0

Professional nice clean atmosphere and employees

robert w 
Rating:
5.0

Customer did not leave a comment.

Brand C 
Rating:
4.0

Could use a bit more area to pick up and drop off trailers.

Dale K 
Rating:
5.0

Customer did not leave a comment.

Karen E 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Customer did not leave a comment.

Gordon B 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

Very easy pickup and checkout. The gentleman working there was very friendly and helpful.

kathy h 
Rating:
5.0

Customer did not leave a comment.

Joseph B 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K 
Rating:
5.0

Customer did not leave a comment.

Steve S 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Customer did not leave a comment.

Patrick R 
Rating:
5.0

Every thing went great

Stephen W 
Rating:
5.0

Customer did not leave a comment.

SCOTT P 
Rating:
5.0

Nothing, excellent experience, friendly and professional.

kevin f 
Rating:
5.0

Customer did not leave a comment.

Bob L 
Rating:
5.0

Customer did not leave a comment.

Walter R 
Rating:
5.0

Customer did not leave a comment.

MARCUS B 
Rating:
5.0

Customer did not leave a comment.

Paul U 
Rating:
2.0

Could not find on reservation where to self return and nobody was present at facility. Sign said open. I called and got a voicemail. About 20 minutes later I finally reached someone who said just drop it I will deal with it later. I hope it get handled properly with no added fees. Will look elsewhere a one way rental when needed again. I have used U-Haul always and never had this issue

John V 
Rating:
5.0

Where I picked the truck up the peywere unbelievable and friendly

patrick g 
Rating:
5.0

Customer did not leave a comment.

Barry b 
Rating:
5.0

You have excellent customer service!

Edward D 
Rating:
5.0

No comments on improving. I was provided excellent service by Ken who met me, assisted with the trailer hookup and lent me an adapter for my tail lights. Very satisfied and will use them again in the future.

David T 
Rating:
5.0

Customer did not leave a comment.

Michael O 
Rating:
4.0

Customer did not leave a comment.

james w 
Rating:
4.0

The gentleman working had stepped out. We called for service and were told to leave it out front and it would be checked in the day after. It was fine service.

Nicholas A 
No reviews have been submitted for this location.
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