Taylor is a person who understands customer service. I rely on this location for business use and he is always ready for me.ELISSADOROTHEA L.
Safe Haven Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really good experience with this service (my first time). The ease of use was remarkable. I'll be back.Michael H.
Customer did not leave a comment.Ihor C.
Very good customer service from Rob.Alex R.
Customer did not leave a comment.Geoffrey M.
Customer did not leave a comment.JOhn S.
Customer did not leave a comment.Douglas C.
Combo locks were difficult to open. Does not open easily and we believed combo was wrong because of that.Michael J.
Taylor was fantastic. He quickly and efficiently helped me with the rental and return of my van. Appreciate his attention to this matter for me.Bridget L.
Customer did not leave a comment.Bridget Karen D.
We had a great experience at the Mt. Kisco location.CHARLES P.
The only bad part was it was 30 minutes from where we tried to pick up. The man who helped us was fine. The place was fine. The whole thing took us an extra hour in travel time, lots of extra miles and a ridiculous amount of hell and hysteria. Can't you make your service work so that people can plan in advance? I traveled 500 miles to get there and never knew if you would actually provide the truck. My mother died and I was trying to clean out her house. You made it impossibly horrible. Have you any idea how hard it is to plan a 500 mile trip with time off from work, not knowing if or when we could get the truck? You need to understand humanity and logistics. You are a terrible company.Sally P.
Customer did not leave a comment.STEPHENLOUIS C.
Customer did not leave a comment.GIGA E.
The cargo van was prepped and ready to go. Excellent customer by the front desk guy. Easy to return. Will be using this location again!Luke J.
Time consuming. You shouldn't have one person working. Also the things I requested were not available which actually ruined my move. Don't have dollies available to select if they're not. Never using you guys again.Nancy M.
Taylor at your Mt. Kisco NY location was fantastic. He made renting a truck a pleasure. I couldn't ask for more, and I certainly will use his location again and recommend him to my friends and family.JOSEPHMATTHEW-FR B.
the windshield leaked... and it was raining the day i was using the truckJames A.
Nothing. The guy that runs it is great. Very nice and helpfulALEXANDERJ B.
Customer did not leave a comment.SARAHSHEELEIGH J.
They took forever to verify our rental with other people. The lock was broken and the combo didn't work. We came back two hours later and waited 25 min in the empty office waiting for help. Finally we tracked someone down In the parking lot. He then told us to wait another 10 min. Admitted the lock was broken. It was also a nightmare to return. Would like a refund.Cory S.
Customer did not leave a comment.Maria L.
Customer did not leave a comment.John O.
Customer did not leave a comment.ROHITKUMARBHAGAW P.
WE where very upset was looking for a 20 foot truck and had to use a 15 foot, had to make 2 trips so it cost us more money ....not happy about that as money is very short for all of us,ANNE MARIE V.
Customer did not leave a comment.BRAD S.
Customer did not leave a comment.DAVIDC S.
Thanks to the gentleman in the office who helped us it was as easy as can be!RENEE M.
Great team of folks working at this location ... bravo!JOSEPH C.
Coyrteous helpful staff!!ELISSADOROTHEA L.
Customer did not leave a comment.George H.
Excellent without any further comment.John C.
Customer did not leave a comment.maud L.
Customer did not leave a comment.WILLIAMG G.
Continue to improve the ap.Andrew M.
Customer did not leave a comment.Mark T.
they told me at the counter that the truck would have a full tank of gas. when i got into the truck, it was only 5/8 full. i told them about it and they noted it on the contract. when i dropped it off 5/8 full, they still charged me for refueling.Anthony D.
Safe Haven Storage employees are friendly professional U-Haul representatives. They are patient, informative, and make the process easy. They spent extra time with me to advise me about the right size truck and more. This site will be one of my top choices for any U-Haul rental in future.ROSLYNKAYE M.
Taylor is the Man, what helpful and swell fella! Makes the process painless and can answer all your questions with ease. I really like renting from this location.CHRISTOPHERL M.
Customer did not leave a comment.Michael Z.
Probably the best uhaul rental Experience I've had. Staff was kind and attentive. Truck was easy to get in and out.Timothy S.
Cabin was not clean and definitely not (covit-19) clean, felt so bad that I used gloves and mask the entire time I had the truck.Mario S.
The worker who was running the place was great and always available when we showed up.TOYA B.
Customer did not leave a comment.Cesar R.
Customer did not leave a comment.Mark W.
It was nice to have a vehicle with adequate tread on its tires--in contract to the prior vehicle with unsafe bald tires. Taylor and Rob were very helpful and efficient.DOUGLAS M.
Customer did not leave a comment.Michael N.
Good service, good truck. Easy rental.Kevin G.
Excellent service. I will definitely recommend to others and will use again!Rhonda D.
Customer did not leave a comment.CHRISTIANDAVID A.
The guy at the desk was superb. Professional affable and most importantly efficient. He really could not have made it any easy. Just excellent service from him.JOHNCAREY M.
The phone check in was such a painful experience. It took 3 driver license pictures, 2 phone calls and half an hour of wasted time. Next time I will do it in person.Lucian I.
Great job , again, like always!Jeffrey T.
I forget the gentleman's name who helped me he was very courteous and helpful, great job..Hazir C.
The truck was very clean, though the disinfectant was smelly. The truck's tires--all four--were BALD and unsafe. It was lucky that the weather was good. U-Haul should not put their customers at risk with dangerous tires.DOUGLASO M.
The process was easy, affordable and professionally organized! Well done!Daniel C.
The sales agent was the most accommodating and pleasant employee...THOMASW M.
Customer did not leave a comment.stephen W.
Excellent experience. Tyler, at Safe Haven, was outstanding with the rental and instructions. Truck was fabulous. Super clean, seemed brand new, Great trip from Bedford, NY to Reston, Va, through DC. I would hope any future moves and a UHaul rental would be as pleasurable and satisfying as this rental.VE S.
Customer did not leave a comment.ROBERT J.
Customer did not leave a comment.MICHAELA B.
Very friendly. Staff member was outside and checked truck in a courteous and professional mannerKathy Lynn D.
My reservation was made at the Briarcliff my location and a few hours later it was changed to a location 15 miles away from me. This was very wrongEDWARDH O.
The worker who helped us was awesome! My mom and I came several times to pick up materials and decide which truck we would need/advice and he was always super friendly and so helpful. It was my first time using uhaul and overall a great experience!JOHNA R.
Customer did not leave a comment.David C.
My advice is: Don't ever let Taylor go he's been great all the times I rent any trucks.JOSEPHN D.
Customer did not leave a comment.PAULST JOHN D.
Customer did not leave a comment.john T.
The guys are great. The trucks are new and clean. I will look foward to doing more business with them. Thank you. You made it very smooth.Kenneth H.
Repair the side view mirror on the passenger side. Currently is duct taped - that bandaid is not working. Also do not send this vehicle out on a long distance assignmentLYNN S.
Customer did not leave a comment.RENATO F.
Was over charged for the use of the truckLONDELLJOREN N.
Taylor at the Mt.Kisco location is excellent very professional, friendly and always ready to help!!JEFFREYGEORGE A.
Customer did not leave a comment.Sean R.
It's was missing the belts. I forgot to checkIvonne D.
Customer did not leave a comment.Yolanda H.
Easy to navigate the website, excellent customer service when needed some assistance. Will be using again soon. Thank you.Kristina P.
I left the trailer in a lot next to a collection of U-Haul trucks.Grant W.
Customer did not leave a comment.Joseph B.
I have to say despite the equipment being great the check in process was horrible. UHaul could not locate my phone to give me a combo to access the key for the van. On top of that UHaul had me on hold forever and this is not the first time. The hold times and customer service are awful. To be put on hold for over thirty minutes two times is completely unacceptable and the general customer service is not cheerful nor helpful. Luckily the man at the storage facility was able to give me a key. I will consider using Budget or another rental company because hold times to customers is inexcusable.Louisa P.
Amazing customer serviceVictor B.
They issued me a lock combination that was incorrect. So I had to call and then had to go through 3 different representatives until I got someone who could help. We then had to go through all 9 lock boxes in search of my assigned truck key. For which, some lock boxes weren't assigned the right combos either and had to systematically try different previous combos until one worked.... Then, after going through all 9, we had to just go with a different truck, because my assigned truck key was not in any of the 9 lock boxes. But now that meant I had to call in to check out when I was done (late at night).... After over an hour just going through this.... I finally now had a working truck. This UHAUL center needs to get it together. They are awful. Horrific, frustrating experience and a giant waste of my time.Brad T.
Customer did not leave a comment.John R.
Customer did not leave a comment.Daniel C.
Taylor was awesome! So helpful! He made this move - which was an emergency situation for me - so much more doable and unstressful . Thank you very much !Gerald B.
Customer did not leave a comment.OMAR P.
I requested and reserved a 26' truck but only a 20' truck was available. If the truck I asked for was not available, the system should have eliminated it from the options.Rob C.
The guy who helped us was great - very nice, very helpful.Kevin K.
Customer did not leave a comment.Samantha C.
Taylor at the Mt Kisco Location was Excellent ,Courteous, Professional and very helpful!!Jeffrey A.
Customer did not leave a comment.W M.
None of the equipment we paid for was available in the van. The rental was cancelled on your end with no notification. It took hours in the freezing cold in a parking lot to â€œverifyâ€ and get the vehicle after the only helpful person in this entire ordeal did manage to in-cancel the rental. Because of the missing equipment, we lost a day. I had to take a vacation day to make up the time and when we returned the vehicle, despite many calls and assurances to the contrary, I was told we would be charged for the equipment that was never there in the first place. This was the worst customer service experience I have had in decades and the worst ever on a move (my fathers possessions given deteriorating health).Erica M.
Customer did not leave a comment.Israel P.
Customer did not leave a comment.James P.
Customer did not leave a comment.Robert J.
Great customer serviceMargaret P.
The check in with the app took FOREVER! The app kept not workingChristopher F.
Customer did not leave a comment.John P.
A nice cup of coffee - with almond milk might be nice. (Kidding)Rob C.