Maurice was a great associate and was very helpful, will recommend location and services
Amy P
Customer Reviews for Safe Ship N Haul Palm Coast
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Self return, was convenient and easy.
Alan BEasy drop off. The app is buggy. It didn't register me there but when I went to leave it did. I can't upload a picture which would of been helpful since I already turned the truck in.
Sandra PThe trailer was clean. It just needed to be swept out lightly. The trailer had 6 to 8 wire ties on the floor. It took me a little bit longer than necessary to get out the door because the trailer had to be manually moved into position for hook up.
Richard SI had no interaction with anyone at the Palm Coast facility. I returned the truck via on line activities
Stephanie BMy experience was great. Last minute needs were handled very quickly and seamlessly. Great customer care
Walter HGreat customer service and attentiveness. Quick service!
Alvin JVery friendly and helpful
Bradd CGentleman who greeted us was not pleasant. There was a woman in the office that seemed great. He shouldn’t be greeting customers.
Patrick GMobile check-in did not go smoothly as we experienced extreme difficulty accessing the key from the lock box. I had to contact U-Haul customer support and the agent had to provide very detailed, complex instructions to properly open the lock box as the written instructions were insufficient. The lock box was very difficult to open and we would not have been able to open it without speaking with an agent.
Kimberley RNew owners of the location are great and easy to deal with. I will be continuing to rent from them
JOSHUA Zvery good service, excellent
kenneth sOwner was very friendly and professional. Will use this dealer again.
Marck Dn/c
James SThis is a great location where the owners of the establishment help their customers.
stiles wGreat service
Raymond BWhat a Great location!!! Friendly Kind Helpful!!!! What a great couple ! Definitely will be back to this location!!!
John NGood people. Fast and easy
Terri DGreat service ,friendly Staff
PHILIP PExcellent, efficient service!
Orville HEasy and professional check-in.
Alvin JHelp me make our drop off easier I didn't know how to and they help with email and text message to make it work thanks.
Awilda TThe location is awesome. They let us extend multiple times without issue.
JOHN CAlyssa & her Husband were GREAT VERY FRIENDLY SUPER ACCOMMODATING! Highly recommend this location for all your needs
JOHN NWho closes at 3 pm on a Saturday? No one here to receive the truck, which had blankets, a furniture dolly, and an appliance dolly in the back.
Jonathan WThey now it’s my friends🥰🥰
MILEIDY MA bit condescending to customers
CLINTON BThe first truck I was assigned didn’t have working windshield wipers. Not necessarily the rental locations fault, as it’s an easy thing to overlook upon truck return process. “Safe Ship N Haul” very quickly assigned me another truck and had me out the door in minutes but this truck also had issues. I noticed it was excessively loud when I started it but thought nothing of it. As I drove, I quickly realized something was amiss. When I got home I looked under the truck and it appeared someone tried stealing the catalytic converter but gave up or got caught by after cutting through one side of the exhaust. This should have been flagged by the company before renting the truck to me as I’m sure it had an effect on my overall gas mileage thus indirectly increasing my moving/rental cost.
Christina MNo Hassell return
ALBERTO CGood people on both ends...
SCHAUNE LWonderful service. Very helpful and positive demeanor. Moving is stressful and I appreciated the calm and kindness.
Tina TMy favorite drop off during the move to the East Coast of Florida. Very helpful staff.
Jonathan WI can't think of anything
Roberto REquipment rented was not what was provided. Rented 20’ truck and was provided a 26’ truck which was way to big and much more gas. No compensation offered even after showing staff confirmation email.
CLARENCE SPlease keep up the good work everyone does and everyone is extremely friendly, helpful, and courteous to all their customers.
dawn gMy opinion, they’re doing an amazing job and the facilities is very clean and neat. Looking forward for the next rental
JOSE MQuick in and out
ROGER WGreat experience. Easy pickup and drop off.
David MThe employees at Safe Ship N Haul Palm Coast at 226 St. Joe Plaza Dr are always helpful and greet with a smile. I have used them specifically for all my u Haul rentals and shipping needs.
LUIZ PFriendly Nee Owners at pick up site! Fast , friendly service
THOMAS HI have used this location for years and always have good service, clean equipment and friendly service.
MICHAEL KThis location doesn't always show up as a drop-off in Palm Coast, FL. I highly recommend.
JONATHAN WSafe Ship N Haul Palm Coast has excellent customer service. I would recommend anyone needing to rent UHaul equipment to do so at this location.
PHILLIP PThe lady was friendly, professional.
BRANDY SThank you Alyssa!
RENEE ENothing they were very friendly and flexible
Raymond PTruck had over 100,000 miles, but ran great and was in excellent, clean condition.
PATRICK SOwners were great. I try to use this location all the time for my Uhaul, FedEx and UPS deliveries. I wish them all the best. Keep up the great work.
JOHN D