Hand truck was not on truck
Beverly W
Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was empty when I got it, and takes too long if you use a card, took 100 dollar deposit still waiting on return
antonio sLock box was extremely difficult to open, check engine light was on in truck and fuel was almost empty at pickup, additional rented equipment was not included as requested.
Jack FWorker was very friendly and helpful. Definitely would go back to this location if o need a uhaul.
Sara JThis guy's were awesome. After I was suppose to pick up truck at a different location that was no longer a store. This guys jumped on the ball and helped out.thank you to this guys at this location
David Spaid for dolly, but there was none in the truck. The service and person at the rental location was great. I think this was just overlooked.
James MWould NOT recommend uhaul to anyone for anything.
Stephanie HEverything was great
Marcia GI put a half a tank a gas in the truck, I put over what was needed and just wish that could have been refunded back to me. I miss understood what the guy was saying to me but he kinda looked at me like o well. Other than that it was perfect.
Jeffrey WMy entire experience for picking up this Uhaul truck was the wrost experience and inconvenience I have had while trying to move. This location was the 2nd attempt at getting a Uhaul after I had to cancel and reserve a new reservation because at the first location did not have a lock box to get the key or anyone present at any of the buildings adjacent for what was supposed to be a mobile pick up (which I was never informed of prior to changing my original reservation due to travel issues the first time). This 2nd location and attempt to get a truck had my mother and I drive another 20 minutes further away from our house to load up the Uhaul. While heading to the 2nd location, we were told the guy at the store for the in-person transaction and pick up of the truck would be back at 5. As we got there a little earlier than 5, we waited from 4:45 until 5:35 on a Friday afternoon until he arrived where we were finally able to get a truck. Matt, the employee of the store, was very nice and helpful once he arrived. Understand that life and things happen, but this was a 2 hour delay for me moving from AL to TX. The mobile app and online website gave me an error message each time I tried to do the mobile pick up at the first location. I will not be using UHAUL as my first choice for moving assistance in the future and I will let it be known to others that ask be aware of this possibly happening. Please do better in the future to avoid customer service issues and inconveniences for people using your products to move across states or whatever business it may be. This was completely inconveniencing for both my mom and myself as we both took off work this Friday afternoon to start loading up the truck and begin our move and travel back to TX.
Neil GGot charged for gas that I replaced and also once again U-Haul told me they had an appliance dolly but when I arrived there was not one.
Jay HVery pleasant, helpful and easy to work with!
Kay HThe representative that helped in at the location was very professional.
LARA DVery pleasant atmosphere and enjoy doing business there. Always help me with rental services.
Patricia WWill was very helpful and a pleasure to deal with. We had a moving emergency and he made everything easy. Very conscentious, thorough, and has a great attitude!
Tammy S5 Star Service
joseph lThe u-haul company should lower the in town rate ! This location was amazing the man helped out so much and he has such a great positive attitude!
Summer BMr. Willie Walker And Mr. Matthew Walker Are Very Professional And Courteous. Great Location That Is Well Organized.
JOSEPH CGreat service from the guys at Safe Ship. Terrible customer service from the second lady I spoke to over the phone when I amended my reservation.
Travante JPeople work there were so nice and professional. Made my experience easy and enjoyable.
Iris JI was guaranteed the 26ft box and got put with a 20. Called and asked for a trailer and they scheduled it in Bessemer, got there and couldn’t get it due to the person scheduling it in Pelham. Called back and they told me there was nothing they could do. I got the unit with 3/4 tank of gas and I put 3/4 back in it and it still charged me an extra $18 for fuel! I’ll never use uhaul again! I tried getting customer service on the phone… kept getting transferred around. Terrible customer service!
JESSICA JWonderful staff. Very helpful, friendly and courteous. I felt like I was a regular and it was my first time at this location.
Kelly GStaff were courteous and very helpful. Great customer service!
AVIS MService was exceptional. The young man running the location has amazing customer service.
MERCEDES CThe staff was great, very helpful, I will be doing business here again!
David MThe only thing the radio wouldn’t come on
LAVONIA WCustomer service was outstanding!
William HAt the last minute I was informed that there was not an appliance dolly available when it was confirmed via phone with a UHaul scheduler that 1 was reserved with the truck rental. The truck was horrible front end out of alignment, excessive vibration, interior was stinky and filthy, truck transmission shifted rough, cargo area nasty. Prayerfully God kept me covered. I will never rent another truck from U HAUL AGAIN!!
Joyce SExcellent customer service, very nice and helpful young man.
JACK CWhen I turned the in I put $40 worth of fuel and still got charged
Damion SMake sure that the systems communicate with one another. I had already booked the uhaul and given my credit card information the day before I picked it up. I had to do it all over again when I got there.
JANIECE EGreat experience. Friendly and very helpful.
Louie WNothing. I had the ultimate professional & courteous experience throughout my Uhaul Services. The young man was completely thorough & friendly.
CARLA CNot have your rates so high
Jean HNo comments
Diove PI so dislike I can’t remember the gentleman’s name who assisted me because he was AWESOME! He is caring, polite, great personality and excels in customer service. Great job Uhaul on hiring him, he needs a raise! All I can remember is that he has dreads.
Janika JMatthew was awesome!! He is very customer orient. U need short hold time if u need to speak with someone in customer service
TARA HIf the option is given to turn in a truck anywhere is given... I should not be getting a text telling me where to take the truck. Uhaul did this and made it difficult to get truck turned in without several phone calls.
MICHELLE RWas not happy, with several different prices, location and size of truck changed, took a long time to get truck and close paperwork. In
DEBRA BNo the service was quick and easy
ANNETTE MMake sure that the tickets are closed out the following day not 3 days after the equipment is returned.
WILLIE HThis Uhaul office was awesome! The guy was very kind and helpful. It was a really simple and quick process. I would definitely recommend this place to others.
LaDonna BGreat service and the a/c in the truck was AMAZING !!!
Shannon CThe truck needs a front end alignment. It didnt habdle all thelat well. But over all service was great.
Jerry HI never paid that much in my life to rent a truck for maybe 50 miles. Never again
Mance TThis Store was filthy and the woman working the counter on 3/22/20 at 1pm was too lazy to walk outside because it was raining and she had her children at work to check me out when I returned. Instead she charged me a cleaning fee when there was absolutely nothing left in the vehicle. She was not ethical or honest and I will never go back to this dirty store.
Jason SThis is nothing against the location itself, but against UHaul. My pick up location changed 4 times over night because they couldn’t get a 26’ truck when I made the reservation 2 weeks prior, I had to settle for downgrading to a 20’ truck and squeezing what I could into a friends pickup. On top of that their was no equipment available when I requested 2 dollies. There was only 35 furniture pads when I requested 4 dozen. This entire UHaul moving experience has been the worst I have ever had and I will never recommend UHaul to any of my friends or family.
Zach FAlways nice friendly and helpful to me. Only place I will go for renting a truck. Thank you for quality service.
Kay PYou can refund the $22 you charged my wrongly for fuel. I returned the truck with as much fuel as I picked it up with.
nellie aNothing at all.... Wonderful service and location.
Dedrick U