Ur return service. U could improve with less windows and at the most 2 pages. 1 for pictures & 2 for questions. There should be no more than 2 pages. Took to long to return van online but store I believe was closed. Over all great service I received from the ladies filling out my information for rental. Your store had everything I needed to purchase to pack my furniture. Van was overall clean inside and out.NICOLE STEVENS I.
Customer Reviews for Safe Spot Trenton LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there to open the location & receive the vehicle at 0930 on a Thursday.MARK A.
Customer did not leave a comment.DONALD ERIC R.
Unable to get insurance or a return phone call to return insuranceTanya B.
Customer did not leave a comment.Cary T.
I have used this location before. I am very satisfied with the service and the condition of the vehicles. The staff members are very professional and courteous.JAMES MARION G.
Customer did not leave a comment.RICHARD DOUGLAS M.
Customer did not leave a comment.SHONE DENISE S.
Customer did not leave a comment.ANTHONY DEAN D.
Customer did not leave a comment.Riley E.
The keys for my rental van were not left in the lock box. I was kept on hold for 20+ minutes before a human answered the phone. I was put on hold and disconnected and no call back. After another 29+ minute wait, my call went through but i was disconnected repeatedly. My friend finally connected with the local emergency contact and we found the employee had the keys to my van in her pocket. It took another 20+ minutes for her to bring the keys back. The e-chat service did not work, the Bot did not communicate with me. It was awful. Because it took an hour and a half to complete my rental, the helpers I had lined up were no longer available so I did not have help loading the van, in the dark because it is so late now. The doors of the van were unlocked when I arrived at the lot, anyone could have gotten into it and done damage or vandalized it or anything at all! My last night with my daughters before they moved was ruined because we had to mess around with this. We didn't even get to have dinner together. I was a basket of anxiety trying to get help and nobody at the Uhaul 800 numbers would answer the phone or keep a connection. You need a more reliable system to put keys in a box and to answer the phone. Its 48 hours later and I still get upset thinking about it. You need to improve lockbox key placement and reliability. You need to answer the phone. That is how to improve your service.Kelly A.
This was the most difficult to return to due to hours and this particular truck as previously stated was not in great running conditionJULIA ELIZABETH N.
A very good experience The ladies in the office are exceptional to deal with!! ThankELLIS LEWIS T.
The entire process was simple and efficient. Everyone I talked to was extremely friendly and helpful. The rental was perfect and the store was immaculate. I can't think of any way Safe Spot could improve. This is the first time I've rented from them, but 3rd or 4th time I've rented a UHAUL, and I won't go anywhere else now!Kevin V.
Customer did not leave a comment.PHILIP JOSEPH F.
Customer did not leave a comment.ANDREW JOHN K.
Rented a U-Haul and there was a leak in the ceiling of the trailer. Got all of my boxes SOAKING WET AND SOGGY. Did damageTheresa S.
Customer did not leave a comment.Rachel N.
Customer did not leave a comment.Patrick D.
clean, pleasant, prompt service. And loved your freebies & candy bowl!CAROL L.
The passenger side rear mirror was loose and road vibrations would make it impossible to see and merge to the right lanes on the expressway as the mirror would shift into an unusable position. Was a safety concern. Addressed it when I turned in the truck. Got the job done!ANDREW JOSEPH S.
Customer did not leave a comment.Beau W.
Customer did not leave a comment.MICHELLE ANN S.
Customer did not leave a comment.LEE ALAN B.
Customer did not leave a comment.PATRICIA ANN I.
I found the two U-Haul associated that I dealt with to very professional and helpful. My assigned Vehicle was clean and very easy to drive. I found the rates to be fair. If I need a vehicle in the future, I would contact this location.JAMES MARION G.
The lady at the front desk (Sunday may 9th at about 1:30pm ) was amazing she did a amazing job and was very quick wi helping me be on my wayJamie T.
The registration/check in process was extraordinarily complicated, and led to my father and I sitting in the parking lot for half an hour before we were able to get through the system, pick up the keys, and leave. I was supposed to be driving away in a truck at 8am, instead I drove away in a truck at 8:30 - that's half an hour I paid for that I wasn't doing anything other than sitting in your parking lot. Perhaps sending the registration process the night before to allow early customers to actually figure it out would be beneficial.Gerald C.
Process was smooth and simple.Mark B.
Very professional and i will not be going anywhere elseRONALD CRIT P.
Customer did not leave a comment.GREGORY ALAN S.
Nothing. Everything went well.WILLIAMHENRY H.
when i returned truck early, was told i would get a full refund for the 24hrs not used, found out from Uhaul this was not true, got a 19.00 refund for that day. No problem with that, still would have rented truck for two days. Will use Uhaul again in the future.JEFFREY DONALD K.
Customer did not leave a comment.MARK EDWARD H.
Customer did not leave a comment.ESTELLE STACEY B.
Customer did not leave a comment.TERRY MARIE B.
Customer did not leave a comment.Angeline D.
Customer did not leave a comment.Dominique L.
Customer did not leave a comment.KAREN ANNETTE K.
Customer did not leave a comment.Kenneth R.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.BARBARA DENISE H.
Very nice staff and made it easy for drop off plus good prices.YASMINE MILBY W.
Just don't have delays of trucks when people pre-order a truck for any given day they want to move. We made sure of the day and time before the actual day, we did this all online and we even secured the order/service on an account with a certain debit account. When we came in to be checked and get a key we had to create an account with the lady and give her a new card because we didn't have the one we listed online. It was a confusing process, but in the end we moved, we're satisfied we could fit all of our stuff and all went well.CIPRIANALEXANDRU R.
Customer did not leave a comment.RYAN MICHAEL S.
Customer did not leave a comment.JONATHAN ALLEN G.
Customer did not leave a comment.MAYA ASHANTI-CHR M.
Customer did not leave a comment.BRENT R.
I was all around satisfied. The service and product was great. I would definitely recommendDAVID MICHAEL V.
Customer did not leave a comment.Douglas C.
Work on your app!!! Not user friendly at all. Signage in front of the store with instructions for after hours drop off does not match key drop instructions in the rear of the building. It's a little late to do everything to go through the app after you have dropped the keys into the box.Scott C.
Deduct off bill when truck is turned in back earlyMELANIE DAWN C.
It wa a bran new truck so it was very clean but the customer service was beyond helpful and friendly, I will definitely recommend this place and use the. Again!JULIE ANN D.
The truck was old and warn out. It leaked oil all and filled the cabin with exhaust fumes. Next time I'm gonna try another firm. I reserved a truck and uHaul called me a few days later and gave me big old junky worn out one instead of what I reserved. It was under 1/2 tank of gas and I had to navigate this big ole long truck into a gasoline station before I could get underway. I had already taken the day off of work and was between a rock and a hard place. The truck I wanted ironically sat in the parking lot the whole time. It was a nice new clean one that just sat there. It must me a 'shell game' they keep a nice clean truck for advertising and give you an old junky one. The old junky truck was full of 'x' stickers and you couldn't find one square inch that wasn't damaged. It should be taken out of service and sent to the salvage yard. Truly disappointed with uHaul.Louis P.
The truck was very old the breaks squealed and the left tire wobbled. I literally felt as though my life was in danger that truck should not be allowed to be on the road!! We almost had to call for a tow once we got off the freeway. However, the storage facility was only 2 miles further. My wife had to ride behind me with her flashers on.ISAACNATHANIEL J.
My only concern is that I was charged 3 times for the cost of my rental on my credit card. I will be calling in the morning as it's a Sunday night, but that has been the only negative. Using the U-Haul van was perfect for our situation.Christine B.
Was concerned about condition of the rental as I always maintain my vehicles, front end parts, brakes, tires etc.. Could care less about the age nor mileage, only maintnence. This van was new and I Loved it. Very nice to drive this van. Very easy rental and return. Did I mention this van was safe and maintanined well? Thanks Guys : )courtney C.
Customer did not leave a comment.Karen M.
Everything was goodMICHAEL DENNIS K.
Customer did not leave a comment.JULIO D.
Customer did not leave a comment.Kenneth R.
Customer did not leave a comment.James V.
Customer did not leave a comment.tom E.
Customer did not leave a comment.DALE ANTHONY V.
Very friendly nice trucks no hassle renting made a stressful day less stressfuljason W.
The experience overall went well. The person at the front was very friendly and did a good job proving direction. On that note. I do understand why I was charged for the dolly. When I returned the dolly the zip tie broke and therefore I was charged. We did not use the dolly in the truck as we had our own. I would appreciate it if we were not charged for the dolly as we did not use the dolly while moving. Thank you,William T.
Customer service was top notch!!!DOUGLAS JOSEPH K.
it was all goodjoseph P.
The truck was fine, and the lady I worked with was very helpful. What was not helpful was the U Haul website having so many problems when I had rented the truck. It was impossible to complete the process properly that way. Average score all things considered, but the website was absolutely terrible. Needs to be better.Richard M.
There was debris on the cargo compartment which I was okay with cleaning up however, there was a gas spill in the back of the cargo compartment which o had to wash outAlen S.
Nothing needs improving. The young lady that works there was very polite and informative. Not to mention, it smelled so good in there. The cargo van that i rented was awesome and clean. Everything was perfect and I will definitely recommend this location to others.Chenell B.
We had no problems, and the service was perfect!Rudolph K.
Ashley, was very courteous and knowledgeable. She made our transitioning move run very smoothly. And even when we were running late, she made a call to see if everything was ok on our end! That was very thoughtful. We will recommend your facility without hesitation. And we are renting two storage areas as well, very clean and monitored 24/7.Dale K.
Customer did not leave a comment.Michael K.
Overall, great! Nick was great to deal with. Just keep it up.Paul Z.
Customer did not leave a comment.Amee V.
Customer service was excellentKathy K.
I am a Realtor in the area. I will recommend them, they went above and beyond everything was clean and neat and professional Please send me any discount coupons if and when you have them for rentals etc... Very friendly staff , very accomodating My new go to...â€¦..Linda H.
Customer did not leave a comment.Quiana B.
Both reps check out and check in were polite and very professional. I have rented several U-Haul trucks recently and have noticed that tires are always well kept. This one was in good condition overall. A little fuel hungry, felt like a lower gear ratio for towing. Also wiper blades were ready for replacement, not unsafe, just a little crisp.Sean K.
Great place ...Karen H.
When I arrived to do my truck share pick up, I was 10 minutes early. The online location for the truck was wrong, so I had to go on a little bit of a scavenger hunt to find it. That wasn't that big of a deal, but it was a little annoying in 30 degree weather. By the time I found the truck and started the online authorization process, it was the time my rental was due to start. I then had to wait in the parking lot for OVER AN HOUR while the website was â€œawaiting approvalâ€ (I was also sitting on hold for over an hour with U-Haul truck share customer service... never got to speak to a person). After someone finally jumped onto the on-site chat to approve my rental, I was supposed to take pictures of the truck, but the website kept giving me errors. When the location opened at 10, I went to talk to the girl working there about what had happened. She was very nice initially, but then once she got on the phone with someone she knew, she basically shooed me out the door.Raeann H.
Customer did not leave a comment.Donaldwilliam U.
Kim is a wonderful woman very knowledgable.Brenda C.
Customer did not leave a comment.bill M.
Customer did not leave a comment.John P.
Give them the tools/technology to be more efficient. Very pleasant staff with excellent customer service but the process took much longer than expected because the software was not user friendly.Wayne R.