The mobile application is terrible. I had to wake the person up because the code didn’t work. I did everything ahead and when we got to it the application didn’t take some of my information correctly.
Douglas T
Customer Reviews for Safebox Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
excellent service. thank you
JOEL SThanks for the good service I received from the management team. I will come back again when I need storage.
Cidy F | Overall ExperienceThis facility underwent new management and it seems it has a facelift too. MsEidth was very nice and resourceful. Highly recommend to fry and family.
Sam S | Overall ExperienceRun by crackheads that let anyone in. I've seen people living in the units. Homeless living in an around the fence that isn't secure. My stuff was vandalized and stolen. DON'T USE THIS FACILITY AT ALL!!!!
Ely E | Overall ExperienceThe lady working there is excellent in helping. But the facility has ants just outside which caused trouble in moving the items. The red ants seem dangerous.
Venkata G | ReservationYes I didn't get a storage through y'all and 20 dollars was taken outta my account so how do I get my money back
Tiffany H | ReservationPick up trash around property and driveway areas.
Russell TThere was a lot of trash around the storage units that you have to drive around there was broken glass scattered around and just lots of junk strewn around the entire property.
Warren P | Overall ExperienceMark was very helpful and remembered me when I came in to get a second unit.
Marlene C | Overall ExperienceThe Manger is always helpful and right on top of any issue.
Brian A | Overall ExperienceSmall bits of garbage all over the facility. Huge piles of junk and garbage, junked cars, and a barrel full of burnt garbage in the back. Consistently no one in the office during office hours. Moved out a month early because they raised my rent nearly 20%, per an e-mail in the middle of the night, a few days before the end of the month; not a 30 day notice or anything. I’d assume they do this to a lot of folks that aren’t able to move with just a few days notice, forcing them to pay more or risk losing access to their unit. All in all, zero out of five stars. This place is horrible.
Jonathan G | Overall ExperienceTough neighborhood.....security around the fenced facility was tight! Dog on site.
Donald Mstaff was very helpful and friendly; location was easy to find and drive into; unloaded was not too difficult--plenty of space to stage things.
Sandra wThe guys was really helpful!
GEORGE MThe staff was very accommodating and friendly. We changed the size of our unit with no problems. The units were clean and well maintained.
Steven B | Overall ExperienceThe man running the location was very nice, but if you are getting a 26 foot truck, it is very difficult to get the truck out of the facility. I can imagine a less experienced driver could cause some damage pretty easily. Also, was given the truck with 30 miles to empty.
Campbell RCustomer service was great! He is a very nice man.
VIOLET BThe manager was super nice. I had issues with my hitch on the my truck which I had to get fixed and he waited for me despite having another appointment elsewhere. Very helpful and accommodating.
Hugh GThe parking lot is extremely small. It makes dropping off a large truck after hours very difficult.
Jill RHad a great experience, helpful, friendly, fast and convenient
Brooklyn FVery good
Maryelis BLuckily the gate was broken or I would not have been able to return the truck. Was not easy getting the truck and trailer to the designated parking area out of the way. Per the directions of uhaul/share were to not block gates or drives.
david eFirst and foremost although the address indicated it was a storage facility it more closely resembled a facility dedicated to the exchange of all manner of narcotics. This was well accented by the used prophylactic at the entrance. Although the facility was listed as open the door was chained shut and the office empty. Upon calling the number listed on my RENTAL AGREEMENT, I reach the voicemail of "Matt." In attempting to return my rental truck using the online features provided on your website I found that your site could not find my location. Upon calling the help line and being instructed to attempt downloading and using the Uhaul app I found there was no data coverage in the area and that is why the location functions on my phone did not work. Also the front alignment of the truck was pathetic. To drive straight the wheel had to be turn at least an 1/4th of a turn to the left. The engine latch kept opening in the cab sending hot air and exhaust fumes into the cab. As a professional mechanic I would say the transmission could definitely use some attention. Also give that parking brake a look while you're at it.
Adam LThank you for good customer service and affordable rental and storage facility. Highly recommended.
jenifer TGood job, keep up the good work !
DONALD FThanks
Kevin II have been using This facility for storage and now uhaul trucks and has improved alot under new owners and management very friendly. Very affordable rates too
VALERIE RI see a lot of changes to this facility recently which is a very good thing. Nice friendly manager and very helpful. Thanks will come back again.
DonYa PThe building and location were extremely run down. The primary person there was friendly through.
Robert CKeep up the good work. Nice experience. would recommend to family and friends.
SAM MGood job ! Thanks
Latrisha PI know that the staff tried to keep the riffraff out but when other tenets let people in that don’t have units their, so you have people coming and going all day that don’t need to be there.
RANDY V | Overall Experience