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MONTE L
Customer Reviews for Sage Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, convenient location
IGNACIO TGreat service!
Margaret Kevery thing was excellant
GERALD SNo glitches
JOSEPH SMIke is awesome!
DOUGLAS GThis U-Haul office was a cut above the rest! They were professional, quick, friendly, and made the whole process easy! I will definitely be going back to them next time!
ARTHUR WSage Equipment in Redmond. Great people to work with. The tow dally was in good shape and worked well.
VICTOR BReturned after hours. Google maps directions incorrect. I cannot rate if personal were helpful.
MATTHEW GVery pleasant and friendly help at Sage Rentals!
JEFFREY NThe staff were extremely helpful and were prompt to provide arrive. Thank you to that team!
MaryBeth RGreat experience! Check-out was quick and easy and the trailer we got was perfect for hauling the supplies for our event.
AUBREY MDanielle was very helpful. I had a hard time getting a hold of other locations and Home Depot didn't have what I needed.
BETH BJesse and Danielle were so helpful. I will definitely use them again if the need arises.
treasa bThis is the best location that I have ever rented from. The staff is exceptional. They were friendly, professional and extremely quick. I don't remember the lady's name that helped me in the office, but I can tell you that if everyone provided service like her, life would be much easier.
COLE KEverything went well.
DALE MJust keep up the great service
Michael LIt was a very good experience. The people were great and very helpful. Thank you!
WENDY ONothing
JORGE BExcellent service, outstanding accommodation and professionalism.
DON AUBox Drop Off: I spoke to Rich and scheduled delivery and everything was timed as we were living out of State. The day before delivery Uhaul called me and said they couldn't deliver for 3 more weeks as they were overbooked. I contacted the local Uhaul (Bend, OR) location and the manager (Katie & Cody) adjusted scheduling on an already overbooked day and made sure we got the UBox's. They were amazing and very helpful. UBox Delivery: I called the Regional Office in Eugene and again got Rich. I asked how far in advance do I need to schedule the boxes to be delivered. He told me 3 days. I waited a few weeks, then scheduled them online for 6/25. He called me and said they could not accommodate us until 7/1 & 7/2. I went ahead and had to stay in lodging an extra 6 nights due to this. Had I known I needed to schedule almost a month in advance I would have done that. I received confirmations of this and also cancellations. I called and let Rich know I had received 3 confirmations and wanted to ensure my 4 boxes were delivered. He informed me I had 5 boxes. I told him no, I didn't I only had 4. I went ahead and asked for his manager/supervisor and was told they wouldn't be in for 2 days and there was no one higher than him in Uhaul to talk to. I eventually called the corporate office and the gentleman I talked to confirmed for me the boxes. Delivery day came and Tracy was amazing!! I was called by Becky and asked if I could delay pickup of the boxes for 2 days. I said no due to HOA issues. She gave him a delivery time of 8am - 8pm, even though there was a 2 hour window on each of the other days. The Eugene Regional office, has horible customer service and frankly just rude and give poor advice, and don't realize the financial impact this has on their members. Thankfully the local Bend Office and Tracey the delivery were amazing! I cannot say enough good things about them.
dawn KEverything went just fine. My only issue was, 200 miles through the woods with no music was a little tough.
DALE MNothing
ROBERTA TThis location could use more staff. The person working, Mike, was very helpful, but the number of customers is more than one person can handle.
John SThey were great and easy to work with.
LOUISE MSame as pickup
BRUCE SEasy pickup , was all ready when I got there . Just paper work and was off to move.
PATRICK AThe uhaul app and website is horrible in terms of updates. They were both a few days behind in showing accurate and Up to date information.
Robert WWell done.
ALAN BHave the truck full of fuel when picking up...not a quarter tank. It's an inconvenience to deal with fueling up before starting out and also trying to figure out how to return at same amount. Everything else good
NEIL BU Haul remains the trusted and reliable way to move and store!
JONATHAN DVery quick and helpful
BECKY Pthe experience all went perfectly.. Great System.. Good Job.. thanx..
Patrick WFix the location on google maps and waze.
RYAN EHonestly nothing more is needed from me, everything went smooth and easy
ELIAS SGreat location, inventory and very knowledgeable staff!
STEVEN ADrop-off was easy-peasy. They were expecting me and also assisted with trailer dismount. Friendly CSR.
MARK DBe able to rent a truck,from a dealer without having to call a dispatch, and say (mama may I) without a reservation.
CHARLES FIt was a little difficult to get someone to talk to.
BEATRICE LThe whole experience from the people to the technology used to the uboxes/delivery system was wonderful! We were moving from Tennessee (had delays in closing on the new house) and it was seamless, adaptable and friendly the whole way. In my opinion, there is no other way to move than Uhaul! Thank you!
Sam MVery impressed, Mike was a great help. He truly helped make this stressful process as smooth and simple as I could have asked for, and that is greatly appreciated!
Scott WAlways super friendly and very fast service. My go to uhaul rental. Thank you!
PAISLEY CVery professional, well spoken with a business mind and I just thought the whole experience was awesome! If I could give 10 out of 5 stars I would. Thank you soo much for making this experience such a pleasure rather than a pain!
Troy JOverall my experience was excellent with the U-Haul boxes! From the start of Redmond Oregon to the delivery to Gearhart Oregon! The boxes arrived on the designated date and undamaged! The customer service was excellent at these locations and I would not hesitate to use U-Haul again!
Dennis TThe staff was very helpful.
CASEY DAmazing!
Jenna CThis is my 3rd rental from Sage Equipment. I will,be renting another truck next week too.
FRANK NThe on-line return was not easy! It took several minutes and attempts just to find the return tab/section. Otherwise, an excellent experience again!
TERESA Hnothing..very helpful folks
CRAIG DFirst of all, just to let you know the equipment was old, dilapidated, frayed straps, holes punched into the fenders, etc. where I rented the trailer dolly I told him beforehand that I needed their assistance and if they would load my car for me. Well, they did that, but as it turns out one strap was so loose that within 150 miles that strap slid off the wheel and with the relatively smooth road, the strap worked its way under the wheel. The other strap was loose, but at least stayed on the wheel. This was all unbeknownst to me until I got to my first stop at 150 miles and noticed the strap that had fallen off and gone under the wheel. We called your support line and they said they would send somebody out. They would take anywhere from 15 minutes to 90 minutes and would charge me $300. Where did that come from? They also said they did not work with the local store and worked through subcontractors. so we told them to forget it and we went over to the local store which was U-Haul Klamath Falls and they were the greatest people they were courteous they were quick they fix the problem tightened all the straps just to make sure and I was good to go if you wanna rate Klamath Falls I would give them 10 stars out of five. If you wanna rate sage equipment, I would pull their franchise the people that helped me load the car and the trailer and then they installed the straps, I believe at least one of them was in his first or second week of training and didn’t know anything. He had the other person showing him what to do on one wheel, which by the way was the wheel with the strap came off while the other person did the other wheel. But in the end, the other wheel needed about 2 to 3 cranks to tighten it down that did not happen until Klamath Falls. That’s why you would not get a recommendation for me. To summarize, one where was the fine print on the $300 charge to help me with something that was not my fault, two inexperienced help when it came to strapping down the car.
BERNARD WClosed at return
TIMBERLY F