Rented a truck and trailer 10 days ago. Night before pickup told no trailer available and then a trailer was located an hour away and I could go get it. Picked up truck at 730am, drove an hour north waited until 930, no one showed up at the Madras location. Then told a trailer was available back in Redmond 45 minutes back where I came from. A lot of poor communication and last minute scrambling. Caused me a lot of problems. Would be a lot better to communicate issues with a phone call and not just robo texts that really don't explain problems. Also, trailer that was on premises in Madras that I was supposed to get had one tire that was absolutely bad. Glad I wasn't able to get that trailer.
Erik K
Sage Equipment
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redmond, OR 97756
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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It was there and ready to go. Quick hook up, check the lights and on the road in less than 20 minutes!
Michael MGreat service, very friendly
John GNot much. They were super friendly and helpful. They had the perfect size of truck we needed and it was ready to go as planned.
Kim HSo kind, considerate, and helpful. No problems.
Dianne H