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Bradley H
Customer Reviews for Sage Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly staff, very kind and professional. I will definitely call Sage first for future needs
Dana MMy personal experience was great . Walked in . After making a reservation at that location , truck was very clean. I returned early , around 4 Friday receipt says Saturday at 7:35, guessing that’s when person checked in . Either way great service . Great price considering 1.09 gallon charge . I went about 60 miles . And the new fuel gauge is very helpful too . Easy drop off and pick up drive way too . And I parked over night to find my car still there lol so I’m happy 🫱🏽🫲🏼- Barrowmeahandyman
Gilbert BWe had a wonderful experience, quick and friendly help…..out the door in no time. Highly recommend this location for a U-Haul rental.
Sandy NExcellent support on short notice when equipment was not available at other locations. Great office staff and the yard staff helped hookup the trailer and conducted a thorough walk around with me to ensure all was correct.
Travis CI did not get the truck that I reserved for the day. They told me an hour before that they had overbooked and I did not have a truck even though I reserved 5 days in advance. Surely, they would have known this ahead of time. They did give me a 26 foot truck at the rate I reserved but it was way too big. We took it anyway because this was the only day we had to move.
Jonathan DRight rear tire flat, had to go through all the roadside assistance to get tire fixed! Dealer needed to do better job servicing before rental!
Gary DDanielle was great!! Greeted me right when I walked in and got me checked out within 10 min. Thanks for all the help
thomas lThe service people were very friendly, helpful and efficient. The equipment worked great. All in all this was a very good experience, and I highly recommend this Uhaul facility.
JOHN MService was great
Jeremy RFriendly quick service. Made the trailer rental easy and hassle free.
Mike MCustomer service was great.
MARK CThe very end while picking up our last of 4 boxes - and finally completing a 2 year move from Alaska to Oregon we had a bit of concern. We were told that we owed $2,300 from a Dec bill -an eight month old bill! We were a bit anxious as we have paid Uhaul probably over 10,000 over the past 2 years. And this! It was strange. And it took the person over 20 minutes to figure it out. And then the bill just disappeared! Which is Great. But what the heck?!? Where did that come from in the first place. And by the way Donald Law in Juneau AK at the Lemon Creek Uhaul center is FANTASTIC!! Thanks for your time here.
MARILYN LExcellent service for the entire service.
Stanley MLook at customer contact before charging them !
JON DThey are always Awesome here!
DONALD RLower prices so people can afford moving with U Haul
Anthony BExcellent service
Robert HEverything was great!
Karen HOur family has been a loyal Uhaul customer for about 12 years. We have used the U box containers in our family on three different occasions. This experience was by far the most disappointing. The breakdown was on the organ side of the experience. The Wyoming/ Montana experience was perfect with lots of communication. The organ side communication was definitely lacking. I received two calls to take delivery of my boxes early which I could not because of my move-in date to my home. It almost felt like I was being harassed. I felt saying no the first time in explaining why I could not take delivery of them early should’ve been sufficient. I was told that the driver had an appointment that they were trying to work around. I had made my appointment for delivery more than two weeks in advance, so I felt like this location had over booked themselves or or dealing with employee personal issues. I agreed to a 7:30 AM to 9 AM delivery time. My boxes arrived a few minutes after 7 AM. Thankfully, I had arrived at the home minutes prior to the delivery. I had to contact the you a couple of times. The 800 number staff was excellent. When they transferred me to the local store, the staff were not as friendly and seemed overwhelmed by having to take a phone call. I don’t know if this is just a really busy time of year for the location, but we did not receive the customer service experience. We are a accustomed to when we have worked with U-Haul in the past specifically, the U box portion of business. Thank you for the opportunity to share my experience. I I hope the information provided is helpful for improving the customer service experiences going forward. It is a no way meant to be harsh on our side. We will continue to utilize U-Haul services going forward as I mentioned we are loyal customers Just hoping to provide feedback that is helpful.
Kerry GOther than the $0.99/mile charge, it's a great value and the service was excellent.
Bradley PIt's a back lot, somewhat difficult to find, but once there, drop off was easy.
Kenneth SLocation location very nice
Lorena HSage Equipment always has my rental ready to hook up and be on my way. Bringing back is just as smooth. It’s the only U-Haul rental place I go.
Scott PThe links that i was sent were wonky and hard to use. Pick up was mostly smooth. The dolly was in pretty good shape and I found no issues with it. The links didn't want to work but the guy was very helpful. I don't think my total time on site was more than 20min.
Jimmy WGreat service on each end.
James JThe gentleman that helped me check in was extremely patient and kind, I will be renting from this location from now on because how good this experience was.
Andrew BEasy and quick drop off.
Wendy LNo personnel onsite to be helpful. I didn’t need them either. That survery question needs updated so it doesn’t reflect poorly on the location. It was an after hours drop off.
Kimberly SHave the equipment that was reserved available. If certain equipment is not available, make it known during the reservation process
Ryan PThank you for the help!
Scott FRented a truck and trailer 10 days ago. Night before pickup told no trailer available and then a trailer was located an hour away and I could go get it. Picked up truck at 730am, drove an hour north waited until 930, no one showed up at the Madras location. Then told a trailer was available back in Redmond 45 minutes back where I came from. A lot of poor communication and last minute scrambling. Caused me a lot of problems. Would be a lot better to communicate issues with a phone call and not just robo texts that really don't explain problems. Also, trailer that was on premises in Madras that I was supposed to get had one tire that was absolutely bad. Glad I wasn't able to get that trailer.
Erik KIt was there and ready to go. Quick hook up, check the lights and on the road in less than 20 minutes!
Michael MGreat service, very friendly
John GNot much. They were super friendly and helpful. They had the perfect size of truck we needed and it was ready to go as planned.
Kim HToo many furniture blankets!
wendy hSo kind, considerate, and helpful. No problems.
Dianne HEasy and quick in and out, nice helpful staff, good location!
BRIAN HOverall, it has been a fantastic experience. The entire u-haul team in all locations and over the phone has been extremely helpful and I very much appreciate it.
Jeb JReserving, pick up and drop off was easy. Thank You. Even though a previous attempt to repair the front corner of the trailer was made, it still leaks. I am talking about the front RH top corner as looking into the trailer from the back. Luckily our usage was short, and we had plastic to cover the mattress that sat right up against that wall and corner.
Timothy HAfter hours drop off (4:50 PM). No instructions for where to leave the trailer. UHaul app worked fine for dropoff.
James LExcellent customer service. Easy process for everything i needed
Nicholas TThe map the U-Haul link took us to was off from the location by over 100+ yards. The map took us to a weird shop past the actual location. Thankfully we saw some U-Haul on our drive in and turned around and were able to figure it out ourselves from there. Other than the weird map taking us to the wrong place it was a great location.
Kelita CThey do a good job. I appreciate the good service.
Tasha WOur fault we had trouble locating but personnel could not have been nicer!
Kelly FRegional office needs to inform customer of correct operational hours.
Troy I