App wouldn't work to return 2nd truck.Location contacted me and said would be open Monday the 8th but they where not. I expected that it was a Holiday. Called the Customer service and they couldn't get the app to work for me tried different phone numbers. spent 3.5 hours attempting with 2 long hold times. They did put notes on account so will know later today if that helps. All in all was an alright experience. Not as good as my other experiences.Roy M.
Customer Reviews for Saint Clair Self Storage LLC
(U-Haul Neighborhood Dealer)
Saint Clair, MI 48079
Services at this Location:
- Mon-Sat: 9 am - 5 pm
- Sun: Closed
Special Operating Hours
- 9/23/2021 - 9/25/2021: 9:00 am - 12:00 pm
- 9/30/2021: 9:00 am - 12:00 pm
- 10/4/2021 - 10/6/2021: 9:00 am - 12:00 pm
- 10/9/2021: 9:00 am - 12:00 pm
- 10/13/2021: Closed
- 10/14/2021 - 10/16/2021: 9:00 am - 12:00 pm
- 10/21/2021 - 10/23/2021: 9:00 am - 12:00 pm
- 10/28/2021 - 10/30/2021: 9:00 am - 12:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Returning my rental to this location was a complete and total nightmare. When I made my reservation, this was the location selected to return my U-Haul as it was within walking distance of my personal vehicle (I moved from North Carolina to Michigan and do not have family that could give me a ride in Michigan). I was scheduled to return the truck by 12:00 pm on Friday, August 6th. I arrived on time and the office was closed. I called the 800 number for U-Haul for assistance, and the representative told me that there was nothing he could do and that I would be charged late fees since no one was there to check in my vehicle. I was in shock. I did my part, drove cross country and was there on time to return the vehicle, and had made the reservation accordingly, and now was being told it was my problem that the office was not open? I will never, ever rent from U-Haul again. Ryder, Penske, any and every other truck rental company will be my choice going forward but never again will I rent from U-Haul.JOHN C.
The truck, although new (7,630 miles), is in need of repairs. The drivers door handle broke and would not work. The door opens but only from inside the vehicle. The passenger door was not installed tightly when it left the factory causing the insulation on the door to fit loose. This prevents air and noise from entering the cabin. Therefore, when talking with the driver you need to yell in order for them to hear you. We wore ear plugs when driving because of the noise.Kurt V.
The unit was leaking and wet. I should have been given a refund because of its poor condition and the fact that I never moved in. Terrible customer service. You lost a customer for good.CHERIE W. | Overall Experience
Customer did not leave a comment.HILLARY ANN G.
Stand behind your quotes stand behind extras you tell people your giving them for different pick up location and gas level.Suzanne B.
Customer did not leave a comment.HARRY JAMES K.
Customer did not leave a comment.JOSEPH L.
Customer did not leave a comment.NINA B.
Customer did not leave a comment.Diane N.
Customer did not leave a comment.BRIAN B.
To many picturesJanet R.
Customer did not leave a comment.CHISTOPHER K. | Overall Experience
Give detailed instructions on how to check out on mobile app. Your site crashed and I am not able to check truck out at 7:30am. I had to get it at 6pm instead screwing up my schedule. I turned the key in too early and did not take clean photos and you charged my extra $25James B.
The place is hardly or never open.Louis B.
have more vehicles on handANTHONY JEROME P.
Customer did not leave a comment.TRACEY C.
Their fees and rules were ridiculous! I felt like my stuff was being held hostage more than I could ever be in control of things...MICHAEL L. | Overall Experience
Customer did not leave a comment.jim B.
The process to get the truck is kind of a pain. However, I hear how these trucks get stolen, so, I understand it, but, it's still kind of a painDavid D.
All goodCHRISTOPHER F. | Overall Experience
Customer did not leave a comment.DANIEL EDWARD M.
Customer did not leave a comment.THOMASPAUL J.
Customer did not leave a comment.Lon R.
Customer did not leave a comment.JERRY BENJAMIN L.
Customer did not leave a comment.jim B.
Customer did not leave a comment.MARY ANN M.
Prompt, polite customer service. Clean, well-maintained equipment.MARK ALAN B.
Jocelyn provided exceptional customer service. She opened her office earlier than expected so we were able to get our move completed faster than expected. She was most pleasant and accommodating to our needs.WILLIAM C.
Customer did not leave a comment.Alyssa L.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Jason K.
The actual location was fantastic! The only problem was their app! They wouldn't allow us to drop it off and we had to call customer service. They fixed our issue promptly, but as always technology is finicky. Just make sure you have some spare time during pickup and dropoff.Brooke B.
I had great service with Jacqueline at the St. Clair location. She was very friendly and helpful. I would recommend all my friends and family at this location. I was very satisfied with the service I received.lesa M.
Customer did not leave a comment.Jordan G.
Educate staff on drop off optionsBrian M.
Customer did not leave a comment.John A.
Customer did not leave a comment.Erik S.
Customer did not leave a comment.Steven L.
She (Unfortunately, I don't remember her name) was so helpful, she knew the equipment and extremely personable.Sherry W.
Your on line app doesn't work and it would not let turn in the vehicle on line so I got charged $20 extra dollars for nothing. No one would answer the phone to help me.Robert H.
Customer did not leave a comment.Carolyn R.
This location was good, but another location gave someone else the truck we rented and really didn't care. Reserved a truck at other location to get call back, oops didn't have one. Overall I would NEVER recommend or use Uhaul again.Lisaann S.
Customer did not leave a comment.CURT W.
Customer did not leave a comment.Glenn M.
Customer did not leave a comment.Jodi W.
This is the second time I used this location. Once for storage and the most recent for truck rental. They are not organized, do not follow promotions by uhual and low support.Marcus L.
Customer did not leave a comment.harry B.
Customer did not leave a comment.David P.
Customer did not leave a comment.MASSEEHA M.
Customer did not leave a comment.Brigitte L.
Customer did not leave a comment.colin R.
Customer did not leave a comment.Nicole A.
Customer did not leave a comment.ALLISON K.
The location is small and is located right next to a car wash so picking the truck up was a pain with the car wash customers. The truck was clean though and got the job done just beware picking it up in the morning you will have to go around the car wash customers.Nicole G.
Customer did not leave a comment.Alexander H.
Check in was easy. Bought a lock on site for 10. Very nice office personnel.STACY S. | Reservation
Customer did not leave a comment.JIM S.
Staff at this location was very informative; professional; and pleasant to deal with. Too bad all other interactions with Uhaul couldn't be this good.Richard B.
Unfortunately, I cannot remember the name of the woman who helped us at the St. Clair Fred Moore Hwy location, but she was exceptionally helpful and worked to ensure we saved as much money as we could. She made this part of our move effortless and I greatly appreciate it.Taylor W.
I dropped off the rental after hours and had no interaction with anyone there. It was easy enough to park the truck and drop the keys in a box.Marcello T.
Customer did not leave a comment.Billy P.
Too expensive for rentingPete L.
Customer did not leave a comment.KEN V.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Hassan H.
Customer did not leave a comment.Dale S.
Bad experience. Was never given a contact number or receipt when booking. Quoted 71.00 chargeri 213.00. Was told to download app so I can get code to truck. It made me put in credit card again and a different rate. Used vehicle for for 5 hrs system would not allows to check in. On the phone with cs rep for an hour waiting for a traffic manger, did could not check it in. Was told that notes were in file and they would check it in on Saturday for us. Nope checked in on Tuesday. Very upset. Call the St. Clair uhaul, and they cannot help. I have to call their manager to get it resolved, bad service. They should be calling not me. Called Bethany their man and got vm.mark G.
Customer did not leave a comment.Joseph K.
very helpful and cheerfulSandra B.
Customer did not leave a comment.Ken T.
You're not asking the right questions, you need to ask questions about the U-Haul service itself. I felt it was a bait and switch when I got there the price said 19.95 on the side of the van and then when I had to get the van it was a hundred and thirty some dollars. I will never use Uhaul again if I don't have to just for that reason right thereGary H.
Customer did not leave a comment.Kurt K.
Customer did not leave a comment.Michelle M.
Customer did not leave a comment.BARRY S.
Customer did not leave a comment.John R.
Wind shield wipers need to be replaced. Traction was very poor. Tires should be checked and probable replaced, On the good side the young lady working there was very nice.Bonnie L.
Customer did not leave a comment.Verne E.
Awful and we were lucky to get the truck back. The steering column came apart and the power steering went...never again.Amy P.
First class operation. Will rent a moving truck again and storage unit, also.ERIC L.
I placed my van rental and then completed the check in registration. The check in process showed an estimate of your bill which matched with the verbal info from when I spoke to the U-haul staff placing my order. Then I arrive to pick up the van, you add on a $11 charge for CDW insurance coverage. I am requesting my $11 refund for this not communicated or in writing fee. You can not surprise your customers. This is not fair. I did not agree to this charge when you never told me about it until the rental pick up. Thank You, Dawn Forsyth 586-484-0082Dawn F.
Customer did not leave a comment.James B.
Customer did not leave a comment.Dan F.
Customer did not leave a comment.Justin G.
Customer did not leave a comment.Chad C.
Customer did not leave a comment.Darrel S.
Very happy with everything. They we're about to close when we contacted them. She actually waited for us and helped us with a smile.Mark H.
Customer did not leave a comment.Jennifer R.
Where should I start? My issue has nothing to do with the specific location, but my overall Uhaul experience. I booked a truck on a Monday, by Wednesday my reservation was not in the system when I called to confirm since I had not received a confirmation email. I rebooked online Thursday. By Friday, I was receiving a call to confirm a pickup time and location that were not what I had booked. When I called to fix this, I was told I had two reservations. Moving on to pickup. The location and staff was very friendly. That is the one plus of my experience. The truck, however, was a different story. It sounded like it was going to fall apart on the side of the road! I returned the truck to the drop-off that night. The drop-off, by the way, looked questionable as the signage was not very visible because of the giant liquor store in front. Anyway, this brings me to Sunday when I received an email that I had been charged an additional $57. When I called about it, I was told that I was charged an extra day. I'm not sure why since I returned the truck the same day I picked it up. I disputed the claim and received an email telling me the situation had been corrected by Monday. I had only moved my items to a storage unit as we are looking for a house. This means I'll need a truck again. However, after this experience, I highly doubt it will be a Uhaul. I'm sure my more than 300 Facebook friends and 600 Twitter followers would be happy to hear how you do business. Thank you.Crystal G.
Customer did not leave a comment.Bert V.
Customer did not leave a comment.WILLIAM D.
My only issue is and I will call there are the charges. I was given a quote of $29.99 and that amount was charged twice. So I will call them for clarification. I expected the $29.99 charge , the mileage charge and $1 for something they explained but not the additional $29.99. My name is Pam and my number is 810-335-8835Pamela C.
Customer did not leave a comment.Jonathan S.
Customer did not leave a comment.Anastasia S.
Customer did not leave a comment.louis I.
Gasoline level was lower than what was recorded before taking truck.lori W.
Customer did not leave a comment.marcella C.
Customer did not leave a comment.ERIN E.
Customer did not leave a comment.Matt B.
Customer did not leave a comment.Jennifer H.
Amy is simply awesome!Holger E.
Customer did not leave a comment.SUE T.
Customer did not leave a comment.Charles D.
nothing. it was easy and painless. and the van was so nice and easy to drive.Cynthia C.
The young lady on duty (1-4-17) wa very efficient and friendly!Toni P.
They helped me in every way possible. I would send anyone I know to your business.I would give A+LYNN G. | First Impressions