Customer Reviews for Salem Union 76 Gas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Salem Union 76 Gas

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Gregory M. on

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I was charged for fuel even though i had put fuel in it prior to dropping it off. The fees were not applicable but I have been charged for them. I demand a refund of the fuel fees.

Doris H. on

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DANIEL P. on

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This was THE WORST UHAUL experience thus far. I doubt I will ever rent a uhaul truck again! I have opened an official complaint with uhaul corporate and I better be getting a refund for the entire process, none of which was correct! This site will ignore that you're even standing there, wont have you look over the contract before they submit it, wont give you a copy (it gets emailed) they have no idea which keys are for what size trucks, they don't enter the correct destination or reservation info. I ordered a 15' truck to go from Salem to The Dalles, 153 miles. He did 15' truck for 30 miles to Dallas, yet the text link to return showed Monmouth Mini Storage.. 2.5 hours from where I was dropping the truck. So, the truck was marked late and I got emailed a receipt for $51 for wrong destination. The guy who called and texted me about where to pick up the truck stopped replying, so do yourself a favor, don't use this location! Don't use uhaul at all! I'm still waiting for a resolve.

monica M. on

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Gavin B. on

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Clearly state tank size or how many gallons needed to replce gas used.

melissa G. on

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tom D. on

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John F. on

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My reservation was for 9am and the location was changed to this location but was never told that they opened at 10am.

David S. on

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The truck was clean except for the ashes in the ashtray searing behaved as if the tie rods were starting to go out. At least a half an hour to get me out the door. On top of all that I was overcharged. And round numbers it should have been $79 and change on taking the truck and then another $43 in change after returning the truck I got charged for $79 twice so now I have to figure out how to get the difference back. This is the worst Uhaul experience I've ever had by far

sable O. on

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I was sent an email by sherry that had the wrong information on my Uhaul . I was overcharged and am still awaiting fir my reimbursement .. I had a in town U-Haul .. it was quoted at 67 .00 I did not use U-Haul fir more than 4.5 hours

Terrie H. on

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Very nice and attentive.

Kendra C. on

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Old dude with the glasses is a prick.

jose B. on

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Theresa M. on

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Clifton M. on

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Friendly and down to earth. Willing to help with small essentials

Brenda M. on

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Nothing

Lee B. on

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Fast and friendly service.

MICHAEL C. on

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Competent people who rent trucks. Truck to be cleaned out so I don’t have to spend 20min cleaning

helen S. on

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All the staff present when we returned the truck were extremely kind and helpful. In particular, a gentleman by the name of Skyler was most courteous and very professional. Great service!!

Williams B. on

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Went smooth and fast no problem. Staff very helpful

Camille B. on

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The employee i had to deal with for pick up and drop off at the union 76 gas station was not very helpful. The computer system was down, which cost me hours into my moving time. He was incompetent and not apologetic. For drop of he was rude and mad that he had to do his job. Another employee, at the uhaul location down the street, named Travis (assistant manager) is most likely the only reason anything got handled. He came with me and my roomate to the union 76 gas staion to ensure the other employee got me taken care of. He was very helpful. Another issue that occured, was 5 different charges made to my bank acoount, which was not supposed to happen. Because of all those charges it drained my bank acount to the point i couldnt afford the storage unit i was moving my belongings into. Those charges have been reversed, as of today. All in all, it worked out, but wasted my time, i had to barrow money to afford my storage, and deal with the attitude of the gas station employee. Thank you to Travis!

Richard H. on

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recommended NOT required location so when I attempted to return it to a closer location I as told I had to go to the RECOMMENDED location. NOT AMUSED !!!!!

KRISTA P. on

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Aaron M. on

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Guy checking in was super rude. I had a 2 day rental and I was technically 2 whole minutes past the 48 hours. The “computer” said he had to charge me a $40 late fee. I protested and he did reverse the charge. So that’s good. He acted annoyed that I was questioning other charges. He reminded me that he reversed the $40 charge and followed it with a snooty, “you’re welcome”.

david M. on

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Ty M. on

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David H. on

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no change, nice experience, good guys at the 76

Ben B. on

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Joe B. on

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George T. on

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They did not inform me regarding the insurance at the time of rental. In fact, no mention whatsoever until I returned the truck and then was informed there was a $14 insurance fee when I'm already covered under my own policy. I wasn't going to argue the point because I was tired from the move but paying an additional $14 feels like I got ripped off.

David B. on

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Customer did not leave a comment.