Salem Union 76 Gas
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Salem, OR 97302
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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This was the location we were told to check our truck into, but when we got there, we were told it was the wrong location. The man who checked us in was friendly and tried to be helpful. But something went wrong with the check-in process, so that it showed that we were over time, over mileage, under gas, and had been in an accident, none of which were true. But it said we owed an additional $240. When we pointed out the errors, he was unable to fix the issue, so after half an hour of standing in a gas station convenience store, he ended up taking my phone number and telling me his supervisor would be calling me and fixing it. I didn't hear from his supervisor, so I went to the official U-Haul place where they were able to tell me what was going on. I went back there the next morning to be sure the mistakes had been fixed, which they had. Seriously, this man was trying hard to make it all work, but it seemed that the equipment/computer access he had available to him wasn't working as it should. I suspect that the training was minimal, since this was a third-party dealer, so he didn't have the knowledge to be able to repair the errors. Also, I want to point out that the errors were fixed by the next morning. I appreciate the care that they went to to be sure the mistakes were fixed. It was just stressful at the time, for everyone involved.Peter J.
Sky did a fantastic job of making sure we had all we needed and that the vehicle was ready for us. Thank you.Debbie E.
To have a print out on the contract for the truck. They did not have a printer so did not have one in hand. To have the person that rents the truck out have more training. I recommend the place because it was convenient.PAMELA SUZANNE S.
Great customer service, just more personal to make it a much better customer service; thanks to 76felix M.