We had scheduled a pick up for a near by location and without asking my location was changed to another town. I didn’t cancel order because I thought it was in town and I just didn’t know the address it wasn’t until I was going to pick up the uhal and used my GPS that I knotices it was 7 miles away when the original pick up spot was less than half a mile away! Then during pick up the truck was not being released because I needed 2 people to confirm !! Who would pick up their phone at 10pm ?!? To confirm I’m who I say I am !!!! And when I placed my order I has added a dolly , for this first location thankfully I took the call and that’s when the sales person said they didn’t have a dolly ! Online inventory is horrible this is why my pick location was changed and I had to go else where to rent a dolly. Horrible experience
Siempreviva H
Customer Reviews for Salinas Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady who helped me was awesome
CHRISTOPHER AThe location was fine. The truck was really old. The radio didn't work. There was no 4 way flasher button. There was no reverse camera. The cargo area had a funky smell. The steering wheel was loose.
TIMOTHY MOne thing ,my réservation was changed twice due to people not returning trucks..I feel that the 14 mile round trip to pick up the truck should have been refunded .I was impressed with the calls and e-mails to alert me of the changes .
Reginald JKeep up with the friendly service. Your explanations and guidance helped us a lot and was greatly appreciated.
theresa vThe owner was an absolute gentleman. Extremely helpful. Good old fashioned manors. I felt like I was just talking to an old friend.
John LPick up was easy and the staff helpful.
steve aTo NOT do the self pick up and drop off. It takes a long time and there’s so many ways to make an error and then if you do make an error, you will be charged $20 by U-Haul. To provide what we are told will be provided. In my case, I asked if there would be moving blankets in the truck and they said yes, and there were not. This entire rental from beginning to end was so ridiculously difficult.
Amy SGreat job
Rolando AJust a truck rental. Not much in the way of supplies. But nice guy.
Tim MMaybe don't move their pickup location to over an hour away. Like straight up ruined my moving experience.
Christopher EWe didn't interact with the staff because we rented on a Sunday when they were closed. The parking lot was a bit cluttered with their other customer vehicles, but that is expected - it is an auto repair shop after all. On the rental vehicle, the "Mom's attic" part of the cargo area was not clean. The rest of the cargo area was clean, and the moving mats were there, as ordered. The truck itself was old (171,000 miles on the odometer) and noisy, but got the job done - so it is being maintained well. Overall a good experience. The U-Haul representatives were helpful when we needed to talk to them.
David KThe location was okaym but in the middle of nowhere. I had originally reserved a truck from a location only a 2 minute walk from the Amtrak station (I trained up from San Luis Obispo). Then that got changed to 4 miles away, then again to 8 miles away. I don’t understand why UHaul locations can’t work together & move trucks around for their customers.
Charlie PThe person who assisted me Was not helpful
Jose CThe digital check-in was a little cumbersome, particularly for someone in my age group (70s). The blankets and dolly were not in the truck. I just happened to step into the office of the Auto Center and found that they were sitting in the office. I was expecting the truck to be gassed up like you find with rental cars...but it only had a 1/4 tank of gas!
John K