Customer Reviews for Salisbury Self Storage
(U-Haul Neighborhood Dealer)

117 reviews

305 Hammond St   Salisbury, MD 21804

(410) 548-4165

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 548-4165

305 Hammond St
Salisbury, MD 21804

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE FAY B. 
Rating:
4.0

Customer did not leave a comment.

JACKIE F. 
Rating:
4.0

Customer did not leave a comment.

SUSAN D. 
Rating:
5.0

The actual location was incredible. They were friendly, clean and quick. Unfortunately I'm unhappy with Uhaul corporate. I reserved this truck for a 6am pickup and the website went down. I was not notified by uhaul at all. I stayed on hold for an hour and couldn't get anyone. This caused a HUGE problem with my day and feel I should get reimbursed for the major inconvenience of having to wait 3 hours to pickup the rental truck!

ANTHONY D. 
Rating:
5.0

More customer service representatives. I was on hold for hours trying to work out my applied discount for the alternative drop off site.

Kevin H. 
Rating:
5.0

This is a secure and well maintained storage facility, with a friendly and efficient staff, especially Tim.

Jeffery S.  |  Overall Experience 
Rating:
3.0

Can't really comment. It was late, dark and raining

VICTORIA D. 
Rating:
5.0

Well organized and very pleasant to work with in his business. Mary E Rizzuto

GEORGE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vorapong P. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Excellent rate and great customer service.

Keith C. 
Rating:
5.0

Tim and Angela were very friendly , courteous and professional . The trailer was a dream to load and tow . The Salisbury location on Hammond Street is my new go-to location for my trailer needs . Thanks Tim and Angela for making my renting experience enjoyable and stress free . Jeff

ROBERT S. 
Rating:
5.0

Service and staff are already excellent!

RODNEY C. 
Rating:
3.0

Reimburse for gas returned, your policy change in this area may improve your rentals and referrals because of greater customer satisfaction. If you charge for a fill up you should be ready to compensate your customers who make sure they are as attentive to your policy's

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA O. 
Rating:
5.0

Prompt and great service!

LASHAWN T. 
Rating:
5.0

Customer did not leave a comment.

REBECCA F. 
Rating:
3.0

This was the 2nd time I've rented from them. The 1st was a good experience, this 2nd time was not good. I was charged $89.10 for a vehicle I had 1 and a half hour, $25 clean up charge for popcorn in the floor that I didn't put there, $15 for gas and I brought it back on a full tank. The owner wanted to argue with me and said I was lying. He didn't even walk out with me to check the truck before I left like he did the 1st time I rented. He says they sweep and clean the vehicle after each use but thats a lie and that uhaul was very unsanitary and the transmission kept slipping to the point that it was jerking bad. I will never rent from this location again. Complete get overs!

RASHEEDAH D. 
Rating:
5.0

Good

FREDNEL F. 
Rating:
5.0

Keep up the good work

ELIEZER D. 
Rating:
5.0

Nothing!!!They were excellent at getting my needs taking care of.

KENNY C. 
Rating:
5.0

Tim and the staff are awesome. Tim explains every option for the trucks and units; which helps you make a better choice. Other facilities don't do that. I highly recommend the Hammond St. facility.

Thomas W.  |  Overall Experience 
Rating:
5.0

Absolute best service. All employees very helpful and extremely polite. Would give 5 out of 5 stars

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

HEATHERKATHLEEN H. 
Rating:
5.0

Sara and Tim were very helpful with my cross country move!

Lara W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARA W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Everyone I dealt with: Tim, Sarah, and Brenda were very helpful, attentive, friendly and processional. They also used their experience and knowledge to help me solve problems with our moving plans. They also did their very best to make sure things went smoothly despite the many unexpected challenges that come with relocating.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Barbara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN W. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN R. 
Rating:
4.0

Everything was ready with no problems.

Bonita J. 
Rating:
5.0

Tim went above and beyond to secure a truck for us even when it was our fault that we waited until the last minute to reserve one!

Benjaman B. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Tracie D. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

darlene S. 
Rating:
3.0

Customer did not leave a comment.

PAT S. 
Rating:
4.0

Customer did not leave a comment.

Sophia M. 
Rating:
1.0

no comments

Tarlochan G. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
3.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Super service!!

Piotr K. 
Rating:
5.0

None. All of my needs were met.

Ashley M. 
Rating:
5.0

Everything was great. No complaints at all. Very professional and accommodating. I need an extra day and with a simple phone call it was taken care of.

VIRGINIA M. 
Rating:
3.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

Chana E. 
Rating:
5.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

Customer did not leave a comment.

Hilton D. 
Rating:
5.0

Friendly and knowledgeable service, good experience. No hesitation from renting a Uhaul from Salisbury Self Storage again. Thank you.

Jennifer R. 
Rating:
5.0

We had a rough day leading up to finally arriving to pick up our truck. They could not have been more helpful! Although the system was having issues and the discover card system was down ( all after issues at our hotel) they were so helpful and went above and beyond to make sure we were able to get our truck, minimize our wait and help get us smoothly on our way! So very kind and helpful! Definitely appreciated everything they did to help us!

Carol G. 
Rating:
3.0

Customer did not leave a comment.

DONNA A. 
Rating:
1.0

The app needs to be updated and made to correspond with all phones..the Mobile app was horrible

Liantwanette L. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
3.0

Tim was very accommodating

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Staff was extremely helpful!

Steven G. 
Rating:
5.0

Very friendly and helpful

Donald P. 
Rating:
5.0

Tim was outstanding! Very well organized, well-run operation, a joy to deal with. Thank you!

Heidi T. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

The manager Tim was excellent. He contacted us before our arrival and made sure that everything went perfectly!

Alan J. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Great experience will definitely use again

Ricardo S. 
Rating:
5.0

Customer did not leave a comment.

Roberta I. 
Rating:
1.0

Went over 1 mile and the guy was gonna charge me .40 cents. I put more gas in then I should have. I called to let the people know and to see if they would waive the .40 cents because I had put to much gas in the vehicle. I was told no. I then stated that I would just come in and pay it. Upon my arrival, the young lady at the desk was kind enough to let it go and she paid the.40 cents. I would recommend your location only because of the young lady.

stacey T. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Just need to keep more 6'x12' cargo trailers at U-haul moving and storage

Garry S. 
Rating:
5.0

Customer did not leave a comment.

Sabrina B. 
Rating:
5.0

Tim was an amazing help while we got ready for our cross country trip. Because of his help I felt confident in how to use my dolly in the safest way possible. Thank you!!

Brook G. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Everything was great!

Allen H. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Megan D. 
Rating:
5.0

Customer did not leave a comment.

Keith D. 
Rating:
4.0

Clean interior windshield

Robert M. 
Rating:
5.0

Professional Experience! Will definitely be using them again in the future. Clean place, safe location, friendly professional service. A++

Jennifer C. 
Rating:
5.0

Experience with location was great

dionte K. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Very customer focused and made the whole routine easy.

Robert Y. 
Rating:
5.0

Absolutely nothing. This location is fantastic. I had issues hooking up and then unrelated issues with my tow vehicle. Tim went above and beyond and even hooked me up with a reputable mechanic to get me rolling again.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Arthur T. 
Rating:
5.0

Customer did not leave a comment.

Ali M. 
Rating:
5.0

Customer did not leave a comment.

monteagudo B. 
Rating:
5.0

Customer did not leave a comment.

HOLLY F. 
Rating:
4.0

Customer did not leave a comment.

Luther M. 
Rating:
5.0

Customer did not leave a comment.

shawn J. 
Rating:
5.0

Customer did not leave a comment.

JEANNIE M. 
Rating:
5.0

Customer did not leave a comment.

Tracy V. 
Rating:
5.0

Customer did not leave a comment.

JESULA F. 
Rating:
1.0

I don't like how I had to drive 42 mins/ 33 miles from where I was to drop off this trailer. It's not fair for the customer to go out their way to drop off at a trailer. Not happy about this one

Jermaine M. 
Rating:
5.0

Customer did not leave a comment.

Luther M. 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
4.0

Customer did not leave a comment.

jacek C. 
Rating:
5.0

I didn't like the fact that I had to drive over a hour round trip to drop off trailer When there were 3 CLOSER locations to me

ROB T. 
Rating:
4.0

Customer did not leave a comment.

Megan D. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

My drop off was changed and took me way out of the way. But that was uhaul schedule department. This location was awesome and told me my uhaul was hooked up wrong. But I had it clean when I dropped off. Beware of uhaul changing your drop off

Sonya H. 
Rating:
5.0

Customer did not leave a comment.

Amy O. 
Rating:
5.0

Service was excellent.

Sherri J.  |  Reservation 
Rating:
4.0

B

SHAWNTAY T.  |  Overall Experience 
Rating:
5.0

Thank you.

Laverne F.  |  Overall Experience 
Rating:
4.0

N/A

Shenitta B.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top