I was of a charge for the mileage which I never make I was charge for the gasoline which one I never used an overall the whole entire experience was a big scamGrzegorz M.
Trailer Rental & Towing in Salisbury, MD at Payless Auto Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Salisbury, MD 21801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The Man at the location was not there and when I tried to return the app wasn't working. Waited til the next business day and called the man at the location was rude and abrupt and no help at all. Then I was charged twice on my card.Yvette G.
The process went smoothly, so it seemed when I picked up the vehicle. Once I was finished with the vehicle at 6:30 and due back at 7:30pm I went online to start the return process. They asked to enter the miles displayed on the odometer....I did as instructed. Once the miles were entered it said that I would be charged a lot more because of the excessive mileage, keep in mind I only drove no more then 15 miles. Long story short the starting mileage was entered incorrectly. After that was resolved I had to call once more because I was never given a code for the after hour drop box which lead to another issue...and defense didn't make my move less stressful.Debrah S.
Nothing was covered about the truck and I was over charged. There was no drop box to leave the keys and Facebook should not be used as a contact nor should I be asked to return anything before my rental period is over.Sarah T.
Subpar customer service. The employees hooked up the trailer to the truck but seemed annoyed when I asked them to check the lights.Jordan P.
Check tires and windshield wipers. Wipers made driving in rain was really tough. One tire blew and it took us 3 1/2 hours till we got back on the road. Also we reserved weeks out and the closest vehicle our size was 1 hour away. Granted, we are not in a metropolis, but it did make pick up hard.Austin T.
This always has exactly what I need and I am always a welcomed customer.Dean W.
It was a nightmare! This place should NOT handle your equipment! Truck had homeless employees belongings inside. No Blankets for use. Couldn't print paperwork printer not working. Couldn't tell me the difference between insurances and what it covered. 1 girl in office that was trying her best and did well under circumstances. Was owners daughter. She deserves a raise. Terrible experience .Re D.
Nothing it was an awesome experienceLionel W.
There was really no one there to help me. I had to hook the car carrier to the u haul van by myself in the rain. Very poor customer service.Burt P.
they overcharged me, I was quoted one price but paid another then they were going to give it back to me and no one didJames B.
When I went to Payless Auto Sales, 932 W. Isabella Street, Salisbury, MD, " Phiel" greeted me and said he had to pick up his wife and would be back in 15 minutes. When "Phiel" returned, it took him 40 mins to use his desktop computer to generate a U-Haul paper contract while I waited STANDING by his desk. He said he was having a lot of trouble with Pennsylvania headquarters. I requested a one day rental. "Phiel" said his computer was having problems and I should call U-Haul headquarters at 215-829-0667 to correct the rental to a 1 day rental after I return the trailer. Also, no one helped me to hook up the 5 x 8 U-Haul trailer which I hooked up myself without any problem using my adaptor connection wires. The next day, I parked and disconnected the U-Haul trailer myself because no one was available when I returned the trailer. The U-Haul location is a busy used car lot called: PAYLESS AUTO SALES 932 W. Isabella Street, Salisbury, MD 21801 I have owned 3 different boats in my life and do not have any problem hooking up and unhooking U-Haul trailers, but usually there is help at U-Haul rental facilities because U-Haul is concerned about liabilities if a U-Haul trailer separates from the towing vehicle. Please reduce my rental fee from 2 days to one day, and credit the overcharge to my credit card or mail me a U-Haul refund check. I returned the trailer within 25 hours. Yes, I was a little late getting through traffic to return the U-Haul trailer within 24 hours. Sincerely, Irving J. Shen 5239 Silver Run Lane Salisbury, Maryland 21801 Cell Phone: 410-430-7270 March 13, 2018IRVING S.
The person working there had no idea what to do. I wound up filling out most of the online form. Extremely unprofessional.Timothy W.
Very, very nice people and a convenient location but not very much room for a 26 foot truck.William B.
I was over charged but they are taking care of it. The workers are very nice and friendly ! I will definitely go back!Alecia L.
everything went wellGeorge W.
speed computer paperwork timeJohn M.
The location is ok but the staff that helped were slow and weren't sure about the online checkout. They were also not informed on the equipment completely as they argued what size ball was required when u-haul had clear sizes online. Despite these issues the equipment was well maintained and check in went better.Tim A.
The on site representative/manager was great, very helpful and considerate.DeAnna M.
Awesome quick service in and out had just what I needed would use again!michael L.
When a reservation is made, honor it (especially when made almost 3 weeks in advance). We did not choose this location. We were told our preferred location (the drop-off location) only had pick up trucks. Upon drop-off, the location had numerous trucks, including ththe 26' option. We only took the truck for one day. How is it that not one of the at least 10 vehicles we saw available? But, the main point is that reservation does not mean you may have the item.Blair C.
Be sure the customer does not have to read his credit card number out loud and receiving area of people trying to buy cars at various other people passing through hearing my whole conversation I had to State my credit card number out loud 4 times and then I called U-Haul and explain exactly what happened not to mention the callbacks That was supposed to happen before 6 p.m. the night before the rental telling me where I can pick it up and then that never happened and then on the website it said before 10 a.m. I would receive a call that never happened after complaining to you all about the credit card deal as stated. I hold UHaul responsible if my debit card is hacked and after speaking with Uhaul on the telephone she asked how i would like someone respond to me I said by telephone they e-mail'ed me instead I AM NOT FINISHED WITH THIS YOU GUYS.richard W.
PHIL WAS GREAT THE FASTEST CHECK IN EVER , VERY NICE AND FRIENDLY GUY YOU NEED MORE PEOPLE LIKE PHIL WORKING FOR YOU !!!!Harvey S.
trailer had trash in back and no jack to enable safe hook up to hitchjames S.
The local team was attentive, polite and ready to please. Everything was ready as promised. Trying to work thru the computer reservation system was a pain. I hope that Uhaul can get their corporate systems up to snuff with the professionalism of your local franchisee.BARBARA V.