Customer Reviews for Sambos's Customs

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sambos's Customs

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donna H. on

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Duane F. on

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John C. on

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BARRY J. on

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Owner Dennis very friendly and personable. Not much equipment on hand. I wanted a 5x8 trailer but he only had 4x8 and 6x12. The other location in Wildwood had 5x8 but is not open on Saturday. That was disappointing.

james K. on

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louis L. on

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Burton S. on

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The store was to be open when i dropped the rental off and no one was there. I called the office and left a message and took a photo. The next working day i stopped and talked to the owner and explained whay happened. She said the drop off was fine anp appreciated my business.

Mark C. on

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All went great!!

Ray L. on

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Need friendly app up order trailer on your app

Robert M. on

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Equipment was very beat up.

Angel C. on

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Continue doing what you are doing!!! Customer service is excellent and very friendly staff. A+++

Stan F. on

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Cheryl T. on

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It was ok. I’ve been to others that were better.

Carolyn E. on

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David C. on

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Robert L. on

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Have returned two vehicles here. Both times owner efficient.

lorenzo F. on

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Jerry B. on

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russ Y. on

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all good

Jerry B. on

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Everything was ok.

Terry L. on

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Very helpful

D R R. on

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Great people to work with, friendly, pleasant and easy to get along with as well as very helpful. Will try to always use them to pick up and drop off.

Matthew W. on

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Excellent customer service!

john M. on

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Trailer was defective and had to be changed out for another trailer a few hours on the road, tying us up for a couple of extra hours on our trip. Made for a very long day with no compensation for our trouble.

Jessica K. on

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robert C. on

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Anthony H. on

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The lot was small but the attendants made room and assisted me parking the trailer. The first location was closed the day I wanted to return it. Great service.

Evelio N. on

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Kenneth G. on

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They were closed when I dropped off the trailer, but there was plenty of space to disconnect and drop off the unit.

Mark J. on

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Service was outstanding - very friendly personnel at Sambo's. Equipment was clean and Newer - everything worked well.

Michael G. on

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Closed over the holiday weekend when I was dropping off. I was worried that disconnecting would be difficult, but it was easy. Trying to back the trailer into a spot without help was not so easy.

Troy R. on

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Very friendly and on top of the truck i rented it was ready. in and out.

Mark S. on

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The location is a custom car business. They do U-Haul as a side business. The business facility was essentially a cluttered car repair shop.

Patti S. on

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Nothing! The staff was amazing, very helpful, friendly and very accommodating!

Anthony P. on

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Gary M. on

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She was excellent to deal...very nice!!!

Randy L. on

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Bob F. on

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When I tried to return the truck, I couldn't get a person, only a message. It was only after I dropped the truck off that I realized the business was only open to 1 on Saturdays. The recorded message didn't specify that; it would have made things easier for me had I known that piece of information. Other than that--no problems.

Dale R. on

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Dorian W. on

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When you are renting out a UHaul Its best to keep them well maintained and cleaned when i rented this Uhaul it was dirty and their looked like it was coffee spilled on the floor, The door on the driver side you practically had to slam it or it was still open the UHaul looked like it had been passed from person to person and not been cleaned in a year Overall the process of receiving the Uhaul was awesome i liked the place i got it from they were nice and explained everything.

Jay O. on

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michael V. on

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Pick up location was changed without notifying me. Was re-directed to the WRONG LOCATION from Dani Sports Bar and Grill. When I stumbled across the right location, pick up went smoothly. TERRIBLE WAY TO START A TRIP. U-Haul really gooned this up!

PAUL B. on

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The interior of the cab could be a little roomier. I was doing a long distance haul and found it very uncomfortable. Stopped to rest and found I couldn't recline my seat back enough. Someday maybe it will be improved on.

cauley J. on

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Nothing. It was what it was supposed to be and more.very friendly

Keith R. on

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D R R. on

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I really like dealing with them, they are friendly, helpful and dependable.

Harold L. on

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The equipment was very good and met our needs.

RENEE D. on

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james B. on

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RONALD B. on

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Stephen D. on

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I never got an e-mail from U-Haul as where to pick up trailer

charles M. on

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Nice folks

Jasper B. on

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Dare R. on

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RICHARD W. on

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John D. on

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ERIC R. on

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LATONYA D. on

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Very pleasant and efficient location..The staff were extremely pleasant and helpful both picking up and dropping off. I will definitely use this location in the future..

Louis G. on

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Robert W. on

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They did not have an appliance dolly as requested but found me one at a nearby location. I had to pick it up myself which was a little inconvenient, but at least they came through and found me one.

Donna M. on

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CLOYCE H. on

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BOTH PEOPLE AT THIS STORE WHERE VERY HELPFUL, Will DEFINITELY RECOMEND.

lon B. on

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lon B. on

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Bonita W. on

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No improvement needed !!

Ken E. on

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Robert H. on

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Terry R. on

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The male attendant never left the desk. He told me where the trailer was and I had to hitch it up myself. There was no vehicle inspection performed. One of the terminals on the wire harness was broken off so I had to take a wire harness off another trailer. The trailer looked fairly new and was clean inside and out. Tires were good. I won’t use this location again.

Alfonzo J. on

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Pamela H. on

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Michael R. on

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Nothing...Christine did an excellent job, and the trailer was in good condition.

Marcus L. on

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Luis S. on

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Vernon D. on

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The nice lady at the return location had trouble finding the trailer in the computer as being assigned to be returned at her location. But after several minutes found me by name and indicated everything was ok and the trailer was returned in good condition with no damage. Later I compared photos of the trailer to my paperwork and noted the equipment numbers did not match....... double check unit numbers before leaving with unit

Charles F. on

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Great service friendly.

Charles M. on

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The folks at Sambo's are just so dang awesome! I really enjoyed how easy it was working with these guys. I'll only rent UHAUL from them.

edgar J. on

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JAMES F. on

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daniel S. on

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Karen C. on

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We were over charged...declined the insurance and were still charged. Very old building and quite cluttered with things...inside and out.

Heather B. on

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It was not clear on what to do to drop off after hours. I think the directions should be on the contract. I had to look it up online. I called the 800 number to ask, but no one EVER answered.

Bill L. on

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MAXIMOV O. on

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john M. on

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Junk!!!!!!!!!!!!!!

Morgan W. on

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Lower mileage charge

Daniel T. on

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The issues I had were with UHaul Corp. They left a lot to be desired. The location did an excellent job and when above and beyond to fix issues that arised from the UHaul website. The girl at the Sambo's location in Wildwood was there on a day the location was not open to help me when the website did not allow me to go through the procedure of picking up the truck. Thank you to her.

George T. on

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Very professional and friendly.

Richard S. on

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William S. on

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They had no one who could use the U-haul online rental system. Owners were away and left employees without proper training. Even though I had completed Express Checkout and made payment online, it still took over 45 minutes to get rental at the dealers office. Poor planning on someone’s part.

CHARLIE Y. on

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Agent did a great job and went out-of- her way to make sure the equipment was ready to go!

tonia S. on

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The price was way higher than it should have been and the equipment....a dolly and cart with wheels that I ordered was not there...the destination I chose was changed also....I had to go and get the equipment from someone else who said this is a pattern from this location.....taking up way to much time.....and think I was still even charged for it...paid 153....which second day usage because of unforeseen issues with packing and time, had to happen only cost a third of the price...

Vickie S. on

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Gregory B. on

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Nothing

ANTHONY C. on

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The tranny on the truck was almost falling out for one, the truck had shit in the back that the store was using as storage that had UHAUL signs all over it. Extra equipment I didn't need that took up added space I needed.

david B. on

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Lot needs mowing

THOMAS M. on

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Clay P. on

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William K. on

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Very easy transaction. Shop personal treated us great! Would rent from them again..

marie M. on

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Excellent customer service!

karen W. on

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Return was fast and easy.