Customer Reviews for Sams Mart Inc
(U-Haul Neighborhood Dealer)

65 reviews

3512 Brockport Spencerport Rd   Spencerport, NY 14559

(585) 349-7755

Location Hours

  • Mon-Fri: 7 am - 3:30 pm
  • Sat: 7 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(585) 349-7755

3512 Brockport Spencerport Rd
Spencerport, NY 14559

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 3:30 pm
  • Sat: 7 am - 11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Extremely slow service, vehicle clearly had issues... lack of maintenance, in bad need of alignment.

Ethan M. 
Rating:
5.0

Customer did not leave a comment.

TE L. 
Rating:
3.0

Missing bolt in tie off bar but we were able to grab it further back. BOTH !!! Windshield wipers were broken, took wiper off rear window of my car to put on truck so we could drive when it rained. Clerk on duty when truck was returned said he was aware of it and apologized for the rental of a truck in that condition.

Fred P. 
Rating:
3.0

When I made the reservation An appliance dolly was offered and I requested as it was needed for my move. When I arrived there was no mention that it was not available until I asked if it was in the truck.

Donald R. 
Rating:
5.0

This place was absolutely AMAZING! If I need a uhaul again, I would definitely go through them again. So very accommodating and truly the best experience I've ever experienced!

Gracey L. 
Rating:
3.0

The inside of cab to truck was discussing. Dog hair. Stuff spilled all over front of dash . Floor filthy. I have used U-Haul in the past never have seen such a dirty truck. Broken glass in the bed of the truck. I'm shocked.

Amy M. 
Rating:
4.0

Customer did not leave a comment.

Laurie B. 
Rating:
1.0

I rented a 19.99 truck from 1 location where you had to use your phone to get the keys… and this location was in a no service area. I then had to transfer it to a different location, and was somehow charged $10 more for the same truck and they added on a $14.00 fee without my permission. I literally took the truck 5 miles out and 5 back for a total of 10 miles. I didn't need a protection fee and they over charged me. When I picked up the truck the guy didn't even say anything to me and didn't have me sign anything which is a different experience than I had before with uhaul.

Caitlyn S. 
Rating:
3.0

One of the break lights were broken. No one walked through the uhaul with us to make sure that was there before!

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

kathryn S. 
Rating:
3.0

Person had to check me in on her cell phone. No computer terminal at this location ??

MICHAEL A G. 
Rating:
2.0

No help hooking the trailer up to my truck.

Kevin K. 
Rating:
3.0

Customer did not leave a comment.

Cindy T. 
Rating:
4.0

Customer did not leave a comment.

Carolyn S. 
Rating:
4.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
3.0

Customer representative wasn't very helpful. Instructions for drop off were very vague. Had to call back the next day because I didn't receive a vehicle return email.

JERALD S. 
Rating:
5.0

Nothing, they were great.

JENNIFER C. 
Rating:
4.0

Why is it that when i am looking for something for today or next day, i cant see what and where the availability is unless i enter all kinds of information including CC info first.

william C. 
Rating:
1.0

They charged me extra 15 bucks. The owner didnt know anything about uhaul. As per my contract they didnt have any dolly. Close this location please

Mohsin R. 
Rating:
2.0

The location that i picked up the truck was very unfriendly and was of little or no help to me. I ordered a furniture dolly for my move and it was not in the truck at pickup. Your online check in and out process is terrible and needs fixing badly. Many glitches and it took 6 tries to get the odometer pic to upload

steve L. 
Rating:
5.0

Website login process is not easy to use, too many emails, didn't get a text tho, should be straight forward, either someone is picking up virtually or going in to pay, messages should be brief and tailored to type of pickup

Brian B. 
Rating:
5.0

Make a bathroom available at the pickup location.

Erin L. 
Rating:
2.0

The workers had no idea how to handle a common situation and I was just standing around getting annoyed. The customer service was terrible, because as she's trying to get a hold of her boss, she's ignoring the other gas station customers. Also, I was expecting an actual u-haul retailer, not a gas station with one truck.

Kimberly C. 
Rating:
5.0

Perfect and quick service

TE L. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN W. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Everything good with this location

Horace G. 
Rating:
3.0

Customer did not leave a comment.

larry L. 
Rating:
1.0

The women who works there is extremely rude.

Owen B. 
Rating:
3.0

Customer did not leave a comment.

Gregory K. 
Rating:
4.0

not great location for 26'' trucks as 1 truck takes up most the lot but staff where nice

JASON S. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
1.0

Please contact me seeing as I took the rental back with less mileage than what was claimed and also did not get asked if I wanted insurance seeing as I would have declined that as well.

LANCE L. 
Rating:
1.0

Extremely poor customer service. Great lack of of uhaul knowledge. Scam artists to the nth degree.

mark M. 
Rating:
3.0

I was told that I would have a military discount upon my return of the u-haul. Upon return the individual that processed the return told me that he didn't know how to provide a 10% military discount. The individual who processed the pick up informed me that if there was a discrepancy with the mileage, the difference would be charged or refunded. I was under by 5 miles. This was also not discounted.

Barbara B. 
Rating:
3.0

Customer did not leave a comment.

Justin K. 
Rating:
4.0

Make sure the vehicles are checked throughoughly when returned. When I picked up the 20 foot truck I rented, the passenger side window was left cracked open and there was snow all over the passenger seat. Other than that, everything was excellent!

Daniel M. 
Rating:
3.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Your app is terrible. Both pick up and drop off I had issues with your app working and had to call customer service and wait forever to get someone to do it via email instead of using your crappy app and website service. I hope I never have to use uhaul again. I cannot express how dissatisfied I am with your after hours check out and check in process via website or app. It's awful.

Daniel M. 
Rating:
4.0

NOTHING!

Philip G. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Steering wheel. Very shaky. While driving maybe the tires need to be balanced Otherwise the truck was. Good.

michael M. 
Rating:
2.0

ver dirty, no mask wearing

joann T. 
Rating:
5.0

Great people to work with !!

KIM V. 
Rating:
3.0

I repeatedly checked to make sure that I would be dropping off the Uhaul at a different location and it was still not put into the system that way so I had huge issues when I tried to return the truck

GARYM L. 
Rating:
2.0

Customer did not leave a comment.

jessica P. 
Rating:
1.0

I was scammed on the mileage and they charged me insurance I said no .they basically emailed a bill they made up . The rental was correct but I was overcharged . Then when I called they blocked me . Bastards.

william D. 
Rating:
5.0

A less expensive (per mile) option would be great. All we needed was to get a couch. Would be nice if the first 15 miles were included or something. Ended up costing $80

Drew C. 
Rating:
5.0

Nothing to improve on, everything was very efficient...

Robert L. 
Rating:
2.0

The clerk and I inspected the outside of the truck and okayed where all the x marks were she didn't open the back door of the truck but I didn't think anything of it. When I got to when I had to load it I found a comforter and a sheet in the back of the truck.

Keith B. 
Rating:
3.0

We picked up and mileage on truck was wrong. Told him said no problem Will fix it. Got to return location and and they were absolutely incredible in fixing the issue

Kathryn D. 
Rating:
5.0

Customer did not leave a comment.

Robet B. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
4.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

Customer did not leave a comment.

terry M. 
Rating:
5.0

Customer did not leave a comment.

Rapheal O. 
Rating:
4.0

Helpful staff

ROGER A. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Kimberly Y. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Make the customer online pick up process faster and better explained before hand. I spent an hour of my rented time waiting for approval to take the van.

Dallas D. 
Rating:
4.0

N/A

Carl S. 
Rating:
4.0

nothing.... All worked well. A tad expensive since I drove over 200 miles.... reduce mileage fee a bit?

Laurie J. 
No reviews have been submitted for this location.

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