Customer Reviews for Sams Self Storage
(U-Haul Neighborhood Dealer)

432 reviews

3925 E Hwy 90   Del Rio, TX 78840
(Near Lafb)

(830) 298-2172

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(830) 298-2172

3925 E Hwy 90
Del Rio, TX 78840
(Near Lafb)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing, Everything went well

RUBEN C. 
Rating:
5.0

Good job and professional follow through.

Johnny B. 
Rating:
5.0

N/A

JOHNNY S. 
Rating:
5.0

Customer did not leave a comment.

JUAN D. 
Rating:
5.0

Amazing service as always!!! This is the best place to rent a Uhaul in Texas! Keep doing what you do … thanks again for another wonderful experience!

SABRINA P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Great business!

JEANNIE S. 
Rating:
5.0

Not a thing!

ARMANDO B. 
Rating:
5.0

Customer did not leave a comment.

Marco P. 
Rating:
4.0

Need to check tire pressure before releasing a trailer. Drove 10 miles from pick up location to home. Checked pressure at home and one was 22 psi, other was 37 psi. Sidewall of tire said 65 psi cold.

Leslie S. 
Rating:
5.0

Nice, friendly, courteous staff!

SHAWN W. 
Rating:
5.0

Very friendly staff! Everything was smoothed and hassle free!

Shawn W. 
Rating:
3.0

Sam was very helpful, accommodating, and made things easy for our rental. The only issue I had was that his place is out of town and with my rental being based on the miles that I used in addition to the daily rental I had to pay more just because I had to drive back and forth. So it added to the costs a little but ultimately not a great deal.

DEMPSEY W. 
Rating:
5.0

Did pretty much 100 percent thanks again

Josue V. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Great customer service. We arrived @440 and relished our hitch was too high for the trailer so needed to go back home to get another one the owner told me he would wait till we got back to make sure we were ready to go drop off our college student. Thank you Sir we really appreciate your help.

ECTOR C. 
Rating:
5.0

No improvement at all ... Sam had the best customer service I've experienced in Del Rio besides chik-fil-a.

Janet E. 
Rating:
5.0

This location was the only thing good about this rental. I was on hold with customer service collectively for over 3 hours trying to get a truck. SAMS went over and above to help me where the service number failed!!!!

Brian S. 
Rating:
5.0

Excellent customer service ! Very friendly and patient with any questions we had ! 100% recommended!

Erika C. 
Rating:
3.0

They owe me money I didn't get it back

VICTOR R. 
Rating:
5.0

Great staff and service overall 10/10

JESSE R. 
Rating:
5.0

Customer did not leave a comment.

Melanie S. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Both Father and Son Samuel run this U Haul office great, friendly and professional. I would recommend them any time and twice on Sunday.

JAVIER P. 
Rating:
5.0

Simple process. Courteous and professional service provided at this location.

Conrado S. 
Rating:
5.0

Very friendly and helpful with our trailer rental. Answered all our questions and willing to help . Would highly recommend this place if business!

Allen J. 
Rating:
5.0

SAMS IS THE SIMPLY THE BEST IN DEL RIO! HELPFUL IN EVERYWAY AND READY TO SERVE!!

CESAR HUGO B. 
Rating:
2.0

Make sure when someone has a reservation that it is available and ready.

Crystal W. 
Rating:
5.0

Excellent customer service, very prompt! Thank you.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

N/A

JOHNNY S. 
Rating:
5.0

Customer did not leave a comment.

Ambria P. 
Rating:
5.0

Still waiting to hear from district supervisor to clarify and correct charges. Called and left messages for Elmer at 1-877-846-4674 will call also today. had truck for 1 day and not 3 days. Is on u-box inv. and on from storage facility 2 days, which he has tried to correct and district office told him they would correct. Communications need to improve in a timely manner.

james or karen P. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO V. 
Rating:
5.0

ninguno

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

MARICELA R. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

J CRUZ V. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

MARIA G. F. 
Rating:
5.0

Great Customer Service!!

RICARDO R. 
Rating:
5.0

Sam and his crew are always very helpful, it's a pleasure doing business with them.

RICARDO R. 
Rating:
5.0

As usual the customer service at S.A.M.S. is excellent!!!

Ricardo R. 
Rating:
5.0

Customer did not leave a comment.

Garry T. 
Rating:
5.0

Customer did not leave a comment.

Trinidad R. 
Rating:
5.0

Customer did not leave a comment.

RENE H. 
Rating:
4.0

Customer did not leave a comment.

Gabriel G. 
Rating:
5.0

Customer did not leave a comment.

JUAN Z. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

JUAN Z. 
Rating:
3.0

Customer did not leave a comment.

Vicki K. 
Rating:
5.0

Thanks

Julio R. 
Rating:
5.0

Very helpful. Had to rent a car hauler. Not a big trailer guy. No problem. Helped me hook it up, explained everything very well. Much appreciated.

Scott G. 
Rating:
2.0

Truck was very dirty from the last user only had half tank of gas when recived had to fill drop off location would not except unit had to go to three different locations before would except it costing gas mileage and time had a problem with disconnecting equipment when called the help line person said she could not help me did not know anything about it. I need to another truck this weekend might look at other options.

Scott Q. 
Rating:
5.0

Excelente

ANTONIO B. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO P. 
Rating:
4.0

Very easy checkin/dropoff. Manager was very Friendly. Other Employees need to bilingual to help english speaking customers.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
4.0

Little mom and pop kinda shop in del Rio thats quaint but they were super helpful. There was a fuse in my truck that was blown that they identified and then gave me one to replace it amd got me going. Really hooked me up.

tyler S. 
Rating:
5.0

Customer did not leave a comment.

Javier E. 
Rating:
5.0

Sam was great to deal with.

Steven C. 
Rating:
5.0

Very personable. Quick and efficient, Sam answered all my questions and provided all the necessary information. I would not only use them again but would also recommend this location to not just my friends but to anyone needing a rental trailer or van.

ART G. 
Rating:
5.0

Excellent customer service!!!

ARGELIA A. 
Rating:
5.0

Excellent customer service!

Wilgem M. 
Rating:
1.0

The location first listed did not exist. When I arrived at the updated location, no one was there and they didn't answer the phone. I found another location at 3800 highway 90 and they were nice enough to transfer my contract

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

RAINA S. 
Rating:
5.0

Customer did not leave a comment.

raul C. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
5.0

Customer did not leave a comment.

Billy A. 
Rating:
5.0

Customer did not leave a comment.

BERNARD N. 
Rating:
5.0

Customer did not leave a comment.

Raul C. 
Rating:
5.0

Nothing! Best experience I have ever had.

Dogan K. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

ricardo R. 
Rating:
5.0

Customer did not leave a comment.

Selena V. 
Rating:
5.0

Awesome customer service. Very helpful. Highly recommended

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Rosanna N. 
Rating:
4.0

Customer did not leave a comment.

KILO P. 
Rating:
5.0

Customer did not leave a comment.

Ricardo R. 
Rating:
5.0

Customer did not leave a comment.

Ricardo R. 
Rating:
5.0

Customer did not leave a comment.

Ricardo R. 
Rating:
5.0

Customer did not leave a comment.

Ricardo R. 
Rating:
5.0

Customer did not leave a comment.

Ricardo R. 
Rating:
5.0

Customer did not leave a comment.

Ricardo R. 
Rating:
5.0

Customer did not leave a comment.

Rebekah M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo R. 
Rating:
5.0

Customer did not leave a comment.

Ricardo R. 
Rating:
5.0

Sam was awesome the four times I've rented from him, excellent overall!

stephen K. 
Rating:
5.0

Nothing every thing was great. Sam was very professional nice and courteous.

Raul C. 
Rating:
5.0

Customer did not leave a comment.

RICARDO R. 
Rating:
5.0

Customer did not leave a comment.

RICARDO R. 
Rating:
5.0

Customer did not leave a comment.

Johnny W. 
Rating:
4.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

Customer did not leave a comment.

luis G. 
No reviews have been submitted for this location.

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