Customer did not leave a comment.DEBRA S.
Samuels Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Trinity K.
I turned my truck rental in through self service; took several pictures through the Uhaul app. Before I left the vehicle Alex opened to back of the truck and I received a clear through the Uhaul app. When reviewing my credit card statement I seen a 25.00 charge from Uhaul, I called and questioned the charges they told me it was for cleaning fees. I disputed the charges and when I asked about them I was shown pictures of the cargo area not being steeped out and grease residue in several locations. I swept out the vehicle and know it was clean when I turned it in; Alex also opened the cargo area before I left and did not say anything at the time; when I asked him about why he didn't say any thing at that time he said it wasn't his job to tell me how I should turn the vehicle in; but he certainly had no problem charging me a clean fee afterwards. I took some photos and one of the cargo area but was not able to retrieve after the fact. When questioning the photos I was shown by Uhaul I was certain they were not of the vehicle I turned in. My word against theirs; the 25.00 charge is more of principle; but Uhaul has lost a customer for life; I will never rent from them again when they can submit claims without discussing the charges.John H.
There is another location in Coos Bay which deals specifically with Uhaul rentalsJanine J.
No improvements. The automative place was nice, and renting was an easy process. I like their dog. ??glen H.
this location was where we took the van with cockroaches and got another van to use, it was 35 miles away in the opposite direction, the lady that helped us was niceRicky A.
Service is great, plus it's in my neighborhood which is appreciated.Gene A.
Nothing everything was awesome!CASSANDRA E.
things went smoothlyDavid Z.
nice truck at a fair price. no complaints on the equipment. friendly service however the uhaul computer wasnt working correctly so took forever to get out the door.brian L.
I think the agent there was new and inexperienced, called to have someone walk him through the check out procedure. He was perfectly nice, just needs time on the job so things go more smoothly.robert O.
This place is small and primarily a repair facility for cars. Was not what I expected for a UHAUL location. They didn't have boxes, blankets, etc. I had some unused boxes to return for credit. I had to go to another UHAUL location for this.John R.
Customer did not leave a comment.JUANITA T.
Customer did not leave a comment.Eddi W.
Customer did not leave a comment.Evan S.
Customer did not leave a comment.Jorge H.
Customer did not leave a comment.Seth S.
Customer did not leave a comment.Steven S.
Nobody was around had my wife return to finish the drop off procedure.Patrick W.
Customer did not leave a comment.David M.
Customer did not leave a comment.Steven H.
nothing. just keep up the good work.jack M.
Customer did not leave a comment.James S.
I showed up just as the staff were leaving and the gal took the time to listen to my concerns and talk with me about the process and made sure I was comfortable leaving it there the way I did before she left. Highly recommend this location!!!Mariah W.
Why was I sent to the other drop off location for the truck and another for the trailer? Someone sent me two different drop off locations.Alfred P.
Customer did not leave a comment.RAYMOND B.
Customer did not leave a comment.Bryn P.
Excellent, prompt service and very professional. This place gets five stars!Edward H.
Customer did not leave a comment.TIM W.
Customer did not leave a comment.jerry M.
I thought the staff where I picked up the dolly was excellent and couldn't have been more helpful.Robert S.
Customer did not leave a comment.Clarissa L.
I drove almost 2000 miles and didn't have any issues. The truck ran great!Riki B.
Friendly and helpful service.Tracy F.
Customer did not leave a comment.BILLIE B.
Friendly service, good experience.kathleen H.
Crystal provided 2 helpers to help me unload the truck and they were good workers. Thanks Crystal.Ron M.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.ARMANDO M.
Customer did not leave a comment.Steve C.
This was a very convenient site for us and the cost was very reasonable.Tom M.
Excellent service..debra G.
Customer did not leave a comment.david D.
PERSON BEHIND COUNTER HAD NEVER RENTED A UHAUL. KEPT CALLING EMPLOYEE WHO HAD TO LEAVE EARLY FOR HELP. TOOK AN HOUR TO COMPLETE A FIVE MINUTE PROCESS.CHRISTINE L.
Customer did not leave a comment.John H.
Nothing. It was Perfect: Friendly, Fast, Easy, ConvenientJackqui S.
Customer did not leave a comment.Nicole P.
This was the fastest check-out I have ever experienced with any U-Haul location!!! Proficient, courteous, friendly, fast....all I could ask for! I will definitely steer all my rental business to this location n the future. Thank you!!Ervin J.
Customer did not leave a comment.DUANE H.
Customer did not leave a comment.JAMES B.
They need more supply 10 foot box vans.JOHN W.
excellent service, helpful with fixing the plug for lights. great jobAGNES P.
Overall a great experience, owner helped me hook up my truck to trailer rental, crystal the front desk lady was very friendly and knowledgeable-- rate them highlyDAVID A.
Customer did not leave a comment.josiah M.
Upon picking up the truck, there was a rubber hose hanging out of the gas tank, and zero fuel.ERIC T.
Customer did not leave a comment.CARRIE S.
Fast and professional service - truck in perfect condition for our needs. We would definitely use this service again!Richard M.
Customer did not leave a comment.RD T.
The people at this location were very nice and helpful. Would absolutely do this again.MITCHELL B.
Very friendly and helpful...The truck we got was excellent for are needs. I highly recommend them.Linda A.
Customer did not leave a comment.Erin R.
This was the most helpful Uhaul location I've ever worked with!Shaun D.
We was unable to get the first month of storage free that is suppose to be applied with a one way rental. I really think that should have been resolved better then it was. Having the storage would really be handy.richard O.
Customer did not leave a comment.REBECCA V.
Fantastic customer service! Went above and beyond to ensure a great process, start to finish.MELANIE K.
Customer did not leave a comment.META-ANN S.
Customer did not leave a comment.LORETTA N.
Customer did not leave a comment.HOLLY P.
the pick up and drop off people were excellent no complaints.ENIS B.
Shuttle service, would be nice, specially when in new town.Giovani B.
Customer did not leave a comment.TIM G.
Very good customer service. Friendly and helpful. Thank you.Sunny M.
Customer did not leave a comment.GREG H.
Customer did not leave a comment.Scott W.
THEY GAVE THE TRUCK TO ME EMPTY AND ASKED ME TO BRING IT BACK THAT WAY THEY STATED ON THE PAPERS THAT IT HAD 1/4 TANK I CALLED THEM AFTER I GOT IN THE TRUCK AND SAID IT STATES ONLY 47 MILES UNTIL EMPTY SHE SAID YES SOME ONE TRIED TO STEAL THE GAS LAST NIGHT JUST BRING IT BACK THAT WAY DO YOU KNOW HOW HARD IT IS TO BRING A TRUCK BACK EMPTY YOU ARE AFRAID YOU WILL RUN OUT!!!! i PUT $40.00 IN TO GO 53.56 MILES AND NOW I HAVE TO DEAL WITH GETTING REFUNDED IT FOR IT.GLENDA F.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.Denise D.
Customer did not leave a comment.JAMES Y.
Customer did not leave a comment.Charles M.