Customer Reviews for San Juan Auto Parts
(U-Haul Neighborhood Dealer)

179 reviews

600 Mullis St   Friday Harbor, WA 98250

(360) 370-0009

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 11 am - 2 pm

Services at this Location:

Contact Us

(360) 370-0009

600 Mullis St
Friday Harbor, WA 98250

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 11 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
4.0

Would have been nice to have a better selection of towing accessories available (hitch balls, etc)

Michael O. 
Rating:
1.0

The attendant who was behind the counter when I picked up my Uhaul was very rude and dismissive.

ELIZABETH S. 
Rating:
5.0

Very well run location. Will definitely use again!!

ALFRED H. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Can't think of anything. San Juan Auto Parts did a brilliant job. This was my first time ever renting a UHaul, but won't be the last.

john N. 
Rating:
5.0

Customer did not leave a comment.

BRUCE C. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
4.0

Customer did not leave a comment.

STEVEN E. 
Rating:
4.0

The rate per mile is too high.

BARTRENNA LOUISE M. 
Rating:
5.0

The U_ haul web site and internet interface was Absolutely Awful…. Perfect example of terrible internet experience. BUT when we able to talk with and interact directly with a real person in Friday Harbor he saved the day! Thanks to him. You Haul corporate needs some schooling……

IAN T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
1.0

UHaul Customers frequently must rent equipment in Anacortes, ferry the equipment to San Juan Island for its use when the equipment could be available on the island: the Friday Harbor UHaul is not reliable - a very stressful situation. Also, an extension to my rental period was not performed correctly. The impact is that Uhaul showed the rental period was for 3 days not 2 days requiring proof on my part to confirm the rental period was authorized and payment was in full.

STEVE B. 
Rating:
1.0

Rude and condescending staff. No walkaround of the vehicle.

Caspar V. 
Rating:
2.0

Their customer service needs to improve. They weren't helpful in me calling and trying to confirm my appointment.

Wyatt C. 
Rating:
5.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN N. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

The reason I wouldn't recommend the drop off system is it is too reliant on the net. On line check out instructions were very difficult to follow and confusing. If not for personal over the phone directions the cost would have been greater and unscussfull.

CHARLES B. 
Rating:
3.0

Customer did not leave a comment.

laurie H. 
Rating:
3.0

Customer did not leave a comment.

Chad S. 
Rating:
3.0

A customer of the Napa Auto Parts was not wearing a mask at the cash register, which is required by Washington state law and by San Juan County. This made me very uncomfortable as I am pregnant and at a higher risk of contracting COVID-19. Also, the agent was friendly, but did nothing other than collect the keys--he did not check the odometer, he did not check the fuel level, he did not provide me any documentation to prove that I had returned the truck in satisfactory condition, which was concerning.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

HAWKINS P. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Selina M. 
Rating:
5.0

Be patient islanders! Some of the problems for this location are not their fault. They are subject to the craziness of ferries and islanders. They are doing the best they can. They were great for me, I called the day before, asked for what was in stock, reserved a stocked item, went through UHAUL corporate weirdness but even though corporate was wrong, the locals got it right and were awesome!

Susan N. 
Rating:
1.0

Customer did not leave a comment.

STEVEN ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

richard D. 
Rating:
3.0

Customer did not leave a comment.

chad S. 
Rating:
5.0

Customer did not leave a comment.

Harvey S. 
Rating:
1.0

Very poor service. 10 minutes to pick up a truck as they could not match key to vehicle in computer. Could not even see out the windshield. Representative could not be bothered to check me in and said I would get a receipt by email when he gets around to it.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
3.0

Customer did not leave a comment.

GARRETT S. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
4.0

Customer did not leave a comment.

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

EDWARD JOHN F. 
Rating:
2.0

I rented it twice this week. It was very dirty each time and it was not full of gas and I returned it with the same amount of gas and they charged me extra for gas 😡 not impressed and I will not recommend this uhaul to anyone!

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

CASPAR V. 
Rating:
4.0

Customer did not leave a comment.

KAREN WESTIN C. 
Rating:
5.0

This was the best Uhaul experience I have ever had!

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
3.0

They were wearing masks incorrectly

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

Terese R. 
Rating:
5.0

Customer did not leave a comment.

hawkins P. 
Rating:
5.0

Q

mark P. 
Rating:
5.0

Good team in Friday Harbor

Jim P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

MONICA B. 
Rating:
5.0

Not a thing!

hawkins P. 
Rating:
5.0

This is for UHAUL company not this location. I reserved the van on the website and was offered the option to use my cell phone rather than go into the store....I chose this option. Luckily I was picking up the van during business hours although that wasn't originally the case. When I arrived and tried to use my cell, I got. notice that there was a problem with the reservation. The guy working then told me that actually that option to use my cell wasn't an option at this location. Had I been planning to pick up the van after hours and then catch a ferry (we live on an island) it would have been a huge problem. Since the website offered this and allowed the reservation for this site, I thought it was an option...perhaps I missed small print. Thanks. Otherwise positive experience.

Charla Shahn M. 
Rating:
5.0

Quick and very easy.

Scot J. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Kathy K. 
Rating:
5.0

Great service from folks, and very reasonable rate for this trailer on the Island. Thanks for service and help!

RICHARD M. 
Rating:
5.0

Smooth return

Louis G. 
Rating:
5.0

Customer did not leave a comment.

Marlena W. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
2.0

Vehicle was not ready for pickup at 8 pm on 8/23/20. I had to come back in the morning. Also I was double billed for my van rental, which I still have to resolve...I was charged once when I picked up the vehicle at 8:15 am on 8/24/20 and again when I dropped the vehicle off at about 6:30 pm on the same day. U-haul blew it badly more than once.

WALES CHRISTIAN L. 
Rating:
3.0

Customer did not leave a comment.

MALINA H. 
Rating:
5.0

Customer did not leave a comment.

HAWKINS P P. 
Rating:
1.0

Charged me $25 cleaning fee for some trash I asked to place in their dumpster....women was rude.

james M. 
Rating:
4.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

judy N. 
Rating:
5.0

https://www.uhaul.com/Orders/OrderDetail.aspx?id=9dc54ddd-f7d1-4756-8583-667da9a5c68b https://www.uhaul.com/Orders/History/ The first website is what I ordered. A 15ft truck. However, the second website is how it showed up at the rental a 10 ft truck. It almost led to not having the truck available that I ordered. It was a glitch in your software.

Christopher C. 
Rating:
1.0

Limited options for rentals because of the rural isolated location and they are not a U-Haul dealer. They had one truck available and I need to go see if a friend of mine could drive it for me and they told me if someone else walked in they would give the truck to them instead of me. I literally was gone 15 minutes and promised them I wanted the truck. They don't let you pay ahead of time either to reserve it.

peggy M. 
Rating:
4.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
1.0

Last time the owner was great this time owner was not working the guy that helped us was rude did not know how to work the check in system did not listen to us about instructions given to us by corporate at pick up he needs training before he is left to work alone

Dawn M. 
Rating:
4.0

Customer did not leave a comment.

Glenn G. 
Rating:
4.0

Someone had smoked in the truck, and the cab of the truck wasn't very clean. Other than that, everything was really good.

Michael A. 
Rating:
4.0

Your online check in and check out works very well.

TANYA C. 
Rating:
4.0

Customer did not leave a comment.

Lindsey G. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

randy L. 
Rating:
5.0

Customer did not leave a comment.

hawkins P. 
Rating:
1.0

Just handed me the keys when I picked up the truck, arm rest was broken, window crank was broken door seal was bad the truck leaked fluid, and the sun visor was broken. Also said the truck would get 10 mpg well the best we received was 4 mpg. Also I had to stop and buy a fire extinguisher for the cab... I believe that's a DOT reg.

Karl N. 
Rating:
1.0

Have available the truck that I had arranged to have at the location or at least be contacted to let me know that it was not available for pick up at the location I needed! Piss poor way to treat a human being that is already stressed with moving

Cory A. 
Rating:
5.0

They were very helpful with my needs, and provided all the service I could have asked for.

john R. 
Rating:
5.0

The truck was not in good shape the front end floats it needed A front and alignment . But other then that Over all everything and everyone was nice !

russell A. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Excellent experience!

James E. 
Rating:
3.0

We dropped the u-haul at night and returned it via internet and drop box

Gregory H. 
Rating:
4.0

Customer did not leave a comment.

Harold K. 
Rating:
5.0

Customer did not leave a comment.

steven N. 
Rating:
5.0

Customer did not leave a comment.

allen C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Friendly & helpful

Kevin R. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

They were wonderful and made the end of our cross-country move trouble free.

kevin L. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Bernard M. 
Rating:
5.0

I wish I could remember the name of the young lady that help me but things went wrong she was so encouraging and completely helpful. I hope they hold on to this person for she is worth a lot. I received my final bill and was amazed that they went out of there way to help me on cost. This is a great service in Friday Harbor. If there where ten stars I would give it to them. Thank you.

Jonathan P. 
Rating:
5.0

The Same

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
No reviews have been submitted for this location.

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