Customer Reviews for San Juan Auto Parts
(U-Haul Neighborhood Dealer)

148 reviews

600 Mullis St   Friday Harbor, WA 98250

(360) 370-0009

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 11 am - 2 pm

Services at this Location:

Contact Us

(360) 370-0009

600 Mullis St
Friday Harbor, WA 98250

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 11 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Harvey S. 
Rating:
1.0

Very poor service. 10 minutes to pick up a truck as they could not match key to vehicle in computer. Could not even see out the windshield. Representative could not be bothered to check me in and said I would get a receipt by email when he gets around to it.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
3.0

Customer did not leave a comment.

GARRETT S. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
4.0

Customer did not leave a comment.

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

EDWARD JOHN F. 
Rating:
2.0

I rented it twice this week. It was very dirty each time and it was not full of gas and I returned it with the same amount of gas and they charged me extra for gas 😡 not impressed and I will not recommend this uhaul to anyone!

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

CASPAR V. 
Rating:
4.0

Customer did not leave a comment.

KAREN WESTIN C. 
Rating:
5.0

This was the best Uhaul experience I have ever had!

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
3.0

They were wearing masks incorrectly

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

Terese R. 
Rating:
5.0

Customer did not leave a comment.

hawkins P. 
Rating:
5.0

Q

mark P. 
Rating:
5.0

Good team in Friday Harbor

Jim P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

MONICA B. 
Rating:
5.0

Not a thing!

hawkins P. 
Rating:
5.0

This is for UHAUL company not this location. I reserved the van on the website and was offered the option to use my cell phone rather than go into the store....I chose this option. Luckily I was picking up the van during business hours although that wasn't originally the case. When I arrived and tried to use my cell, I got. notice that there was a problem with the reservation. The guy working then told me that actually that option to use my cell wasn't an option at this location. Had I been planning to pick up the van after hours and then catch a ferry (we live on an island) it would have been a huge problem. Since the website offered this and allowed the reservation for this site, I thought it was an option...perhaps I missed small print. Thanks. Otherwise positive experience.

Charla Shahn M. 
Rating:
5.0

Quick and very easy.

Scot J. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Kathy K. 
Rating:
5.0

Great service from folks, and very reasonable rate for this trailer on the Island. Thanks for service and help!

RICHARD M. 
Rating:
5.0

Smooth return

Louis G. 
Rating:
5.0

Customer did not leave a comment.

Marlena W. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
2.0

Vehicle was not ready for pickup at 8 pm on 8/23/20. I had to come back in the morning. Also I was double billed for my van rental, which I still have to resolve...I was charged once when I picked up the vehicle at 8:15 am on 8/24/20 and again when I dropped the vehicle off at about 6:30 pm on the same day. U-haul blew it badly more than once.

WALES CHRISTIAN L. 
Rating:
3.0

Customer did not leave a comment.

MALINA H. 
Rating:
5.0

Customer did not leave a comment.

HAWKINS P P. 
Rating:
1.0

Charged me $25 cleaning fee for some trash I asked to place in their dumpster....women was rude.

james M. 
Rating:
4.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

judy N. 
Rating:
5.0

https://www.uhaul.com/Orders/OrderDetail.aspx?id=9dc54ddd-f7d1-4756-8583-667da9a5c68b https://www.uhaul.com/Orders/History/ The first website is what I ordered. A 15ft truck. However, the second website is how it showed up at the rental a 10 ft truck. It almost led to not having the truck available that I ordered. It was a glitch in your software.

Christopher C. 
Rating:
1.0

Limited options for rentals because of the rural isolated location and they are not a U-Haul dealer. They had one truck available and I need to go see if a friend of mine could drive it for me and they told me if someone else walked in they would give the truck to them instead of me. I literally was gone 15 minutes and promised them I wanted the truck. They don't let you pay ahead of time either to reserve it.

peggy M. 
Rating:
4.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
1.0

Last time the owner was great this time owner was not working the guy that helped us was rude did not know how to work the check in system did not listen to us about instructions given to us by corporate at pick up he needs training before he is left to work alone

Dawn M. 
Rating:
4.0

Customer did not leave a comment.

Glenn G. 
Rating:
4.0

Someone had smoked in the truck, and the cab of the truck wasn't very clean. Other than that, everything was really good.

Michael A. 
Rating:
4.0

Your online check in and check out works very well.

TANYA C. 
Rating:
4.0

Customer did not leave a comment.

Lindsey G. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

randy L. 
Rating:
5.0

Customer did not leave a comment.

hawkins P. 
Rating:
1.0

Just handed me the keys when I picked up the truck, arm rest was broken, window crank was broken door seal was bad the truck leaked fluid, and the sun visor was broken. Also said the truck would get 10 mpg well the best we received was 4 mpg. Also I had to stop and buy a fire extinguisher for the cab... I believe that's a DOT reg.

Karl N. 
Rating:
1.0

Have available the truck that I had arranged to have at the location or at least be contacted to let me know that it was not available for pick up at the location I needed! Piss poor way to treat a human being that is already stressed with moving

Cory A. 
Rating:
5.0

They were very helpful with my needs, and provided all the service I could have asked for.

john R. 
Rating:
5.0

The truck was not in good shape the front end floats it needed A front and alignment . But other then that Over all everything and everyone was nice !

russell A. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Excellent experience!

James E. 
Rating:
3.0

We dropped the u-haul at night and returned it via internet and drop box

Gregory H. 
Rating:
4.0

Customer did not leave a comment.

Harold K. 
Rating:
5.0

Customer did not leave a comment.

steven N. 
Rating:
5.0

Customer did not leave a comment.

allen C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Friendly & helpful

Kevin R. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

They were wonderful and made the end of our cross-country move trouble free.

kevin L. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Bernard M. 
Rating:
5.0

I wish I could remember the name of the young lady that help me but things went wrong she was so encouraging and completely helpful. I hope they hold on to this person for she is worth a lot. I received my final bill and was amazed that they went out of there way to help me on cost. This is a great service in Friday Harbor. If there where ten stars I would give it to them. Thank you.

Jonathan P. 
Rating:
5.0

The Same

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Not complaining about the dirt, but the truck came in and I grabbed it before they could clean it at all.

hawkins P. 
Rating:
5.0

Customer did not leave a comment.

Daryl G. 
Rating:
1.0

Although we received a confirmation, our 20' truck had been given away. After a lengthy discussion in which owner denied responsibility, we almost had to force him to rent a 10' truck. He then let us have a 12x6' trailer to rent. But, the clincher was, we then needed to buy a different style trailer hitch to the tune of $45 We had already made reservations on the ferry and given up our storage unit. All in all, quite a frustrating and expensive trip. The owner said he only holds reservations for 24 hrs. ( we had reserved the truck on July 6). This was the second time this dealer has given away a truck that we reserved. And...the necessity of buying a different sized hitch fo $44 added to our bad experience

Kenneth F. 
Rating:
5.0

Customer service was a pleasant experience.

Gary M. 
Rating:
5.0

Taylor was great and very knowledgeable.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Check-out was 15 minutes because the store clerk was uncertain about several items in the contract. Make the payment process more self-explanatory if possible.

eric G. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
4.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Nothing absolutely well done.

clark W. 
Rating:
5.0

They were organized and very helpful. They greeted me right away and took care of my return promptly. I totally recommend them.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

Knowle H. 
Rating:
5.0

The staff were great -- welcoming, knowledgeable, and efficient. The truck was as-advertised and did exactly what we intended. Thanks!

John R. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
4.0

Customer did not leave a comment.

Brad M. 
Rating:
2.0

I reserved via the corp line, I was told they only had 1 cargo van to reserve, more than surprised and frustrated when i arrived to p/u van, there were 7 15' trucks in the lot. Some small town bs story about not having a guaranteed reservation system for upcoming reservation, something about having to call 72 hours in advance instead of a week out, to guarantee there'd be a truck... needless to say, small town didn't play well with corp inventory of vehicles. WHAT can you do to improve? Have an accurate inventory being shared with corp, to give accurate availability of vehicles. Thanks for listening..

kelly A. 
Rating:
4.0

Customer did not leave a comment.

Ken C. 
Rating:
4.0

Customer did not leave a comment.

Ken C. 
Rating:
3.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Trailer rear steel loading ramp seemed excessively heavy to lift. Reported concern to uhaul. Possible defective counter balance spring.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
3.0

Be aware that since this is an island there is little room for errors that would have little consequence in the mainland but can have serious consequences when the ride starts in the island.

sylvia P. 
Rating:
5.0

Excellent staff, very helpful. District Manager will visit this location this week and store manager will bring the unsafe tire issue that Elk Grove did not handle to the attention of the Manager.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

rodger F. 
Rating:
4.0

Taylor was very knowledgeable and friendly.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
No reviews have been submitted for this location.

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