Customer did not leave a comment.
Khai N
Customer Reviews for San Luis Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is the second time renting from this location. The owner or employees are nice, but both times they did not have the equipment I reserved with the truck. Last time they were out of furniture dollies and blankets. This time I just bought my own furniture dollies and borrowed a regular dolly to ensure I had them, and they were again out of moving blankets. The owner said it was a Uhaul problem in the ordering system and there’s no way to keep inventory the way trucks and equipment come and go, but it’s a terrible business model when you have moving day scheduled and no equipment.
CARRIE GIt was very easy to pick up from Jason, and drop off after hours also very easy with cell phone.
David LEasy drop off location.
RODNEY BAC did not work - virtually no cold air on hot day
William FN/A, the whole process was very smooth and the associates I interacted with were very helpful. Keep up the good work!
HANNAH GAs always, a great experience.
Martin SNothing, everything was great! Grateful for the ease of it!
Vanessa GAssociate Paul was not very helpful nor friendly. Gets overwhelmed by simple tasks and over all not a pleasant customer service provider.
madison mDont rent trailers one way if there is nobody who will accept them in the drop off location!
RICHARD HThe owner was a real, down-to-earth badass. Keep doing what you are doing!
JERRY LThis is my go-to place for UHaul rentals and I appreciate their timeliness and professionalism.
JENNIFER WThank you
KIMBERLY WSuperb customer service. Jason is the best thing that you have going for you. He is the best. After you removed the pick up trucks, the only thing that keeps me coming to U-Haul is the service at this location.
TIMOTHY BBigger uhaul signage would be helpful. The address should mention the haul office is the same as the storage office. I drove into the next gate that was building materials company in error
CHRISTINE CThe people at the regional center in Van Nuys need to be trained better. I got a confirmation for pick up location 3 days prior along with the confirmation date made over one month prior and yet on the day prior to the pick up date at about 1338 hours Daisy call stating that I was late to pick up the vehicle. Failure to do so it would be considered a forfeiture of my reservation. I stated my reservation was confirmed for the 15th and Not the 14th. When I asked to speak with a manager, because I couldn't afford to loose the reservation she stated that no managers were available and she was just trying to help. When I further questioned the nature of her call after being placed on hold multiple times she blamed everything on a computer error. I gsuge the people working at the regional center as very incompetent, unprofessional. It appears they have no clue of the region they suppose to cover. I got multiple calls with offers for helpers in the Van Nuys area, when I would remind them of my physical location they would sugar cote their incompetency with lame excuses. Why ruffle the feathers of a customer like that. Moving is stressful enough why add to it. All of this can be perceived as harassment. In my opinion the regional manager needs to be retrained or fired. My experience in California was nothing but a nightmare.
Fernando TThis was an excellent choice for us to use a one day rental. The service was above and beyond, the truck was clean, the equipment worked perfectly. Besides all that, it was extremely affordable for our needs of moving locally. I would absolutely use this Uhaul location again if needed.
Julia CTo provide a full tank of gas upon pick up. Make sure the brakes work before renting the truck. I rented a furniture dolly upon registration, however, when I arrived they didn't have one. Overall, the place is convenient.
Lisa Gfriendly and helpful service. clean truck and easy pick-up/drop off.
MICHAEL CGreat Service Thank You!
Ronald SFast and easy!
DEBORAH MWindow glass was not as clean as expected.
James Honly one uhaul dealer in our town that rents trailers anymore. you need to compensate dealers more to keep the trailer rentals here.
MARK WWorked out perfectly
CARL GYou need no improvement. Everything worked fine as expected pick up and delivery.
KELLY ENo complaints at all. A delight to work with.
Toni SWe were given a nearly new truck and staff was flexible about pick up time after our flight was delayed.
Alissa SGood customer service
RODNEY Beasy and speedy
ENWEI CPaul was great! Made up for the incompetence and retardation on the other end.
Judith BThis was the best Uhaul pick up and drop off experience I have had. Fast. Efficient. Friendly. Thank you!
CARLA PVERY OUTSTANDING CUSTOMER SERVICE !
KENNETH CThe check in process could be faster. I rent many cars from Enterprise and their check out system is very fast
John HComputers were down, but the shop contacted remote support to secure the rental transaction.
Kenneth HThe app doesn't work. The lock box is hard to open.
CHARLES BHave the gentlemen who helped us help them. Fabulous, personable and professional.
JAMES MI forget his name, but the person who initially helped me out was super. Nice and helpful. I really appreciated him. I spoke with somebody else on the return date, that person was not so nice to deal with.
BELYNDA AThe trailer was covered with either mud or concrete. I asked the gentleman who rented me the trailer if that was normal and he said, "well that's the way it goes." When I returned it I had to pressure washer it or get charged $150.00 cleaning fee. I probably won't ever rent from haul again. Very very poor and very unprofessional service from the san luis obispo branch.
DANIEL HPickup location was great, but UHaul coordination was a bit lacking. I ordered the truck to be picked up at a different location about 15 miles closer to where I needed it... that order was confirmed before I was told I'd have to go one town over. It would have been great to have the mileage allowance increased and maybe lowered the cost by a few bucks the cover the extra fuel.
DAVID DPaul at front desk very courteous and helpful.
John LAlways great customer service, knowledgeable about the rentals and always has a good attitude. My go to place for rental trucks.
Robert RStaff at San Luis Mini Storage were very friendly and helpful. Happy customer and will definitely use this location again as a priority.
ZACHARY TContinue the friendly and seamless customer service!
Romaine CHave gas in the truck ahead of time and have the equipment well maintained.
ZACHARY PSmooth, affordable and hassle free moving experience.......
RICHARD PWe turned the truck in with more gas than we were given when we picked it up, but the manager still charged us extra for supposedly not filling it up enough. Then he told us we could not leave empty, broken down boxes in the truck for a refund. Uhaul told me that I could get a refund for turning in used boxes. I guess that was a lie.
CHARLES FVery dark street. And no directions where to park the truck. I don’t think we will be renting from Uhaul again. Was charged an extra day and for gas when our truck was on empty when we got it and my husband filled it with more then enough gas
Courtney FTerrible experience. Will not recommend or use again.
Carly KLet customers know that the facility closes due 1.5 hours for lunch. I arrived slightly late and was screwed because the office was just closing for lunch and the uhaul website check in was not working.
Gabriel FGreat service !
FRANK EThe rental manager was absolutely amazing and so professional. It was perfect thank you very much
SANDRA B