Customer Reviews for San Luis Mini Storage
(U-Haul Neighborhood Dealer)

1,640 reviews

445 Prado Rd   San Luis Obispo, CA 93401
(E Of Higuera)

(805) 544-6804

Office Hours

  • Monday - Friday:
    9 am - 5 pm
  • Saturday - Sunday:
    9 am - 1 pm / 2 pm - 5 pm

Services at this Location:

Contact Us

(805) 544-6804

445 Prado Rd
San Luis Obispo, CA 93401
(E Of Higuera)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 5 pm
  • Saturday - Sunday:
    9 am - 1 pm / 2 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rick H 
Rating:
4.0

Customer did not leave a comment.

Kelly Q 
Rating:
4.0

AC did not work - virtually no cold air on hot day

William F 
Rating:
4.0

Customer did not leave a comment.

LIANE C 
Rating:
5.0

Customer did not leave a comment.

Rick H 
Rating:
5.0

Customer did not leave a comment.

RONALD H 
Rating:
5.0

N/A, the whole process was very smooth and the associates I interacted with were very helpful. Keep up the good work!

HANNAH G 
Rating:
4.0

As always, a great experience.

Martin S 
Rating:
5.0

Nothing, everything was great! Grateful for the ease of it!

Vanessa G 
Rating:
5.0

Customer did not leave a comment.

Eli R 
Rating:
1.0

Associate Paul was not very helpful nor friendly. Gets overwhelmed by simple tasks and over all not a pleasant customer service provider.

madison m 
Rating:
4.0

Customer did not leave a comment.

THOMAS Z 
Rating:
3.0

Dont rent trailers one way if there is nobody who will accept them in the drop off location!

RICHARD H 
Rating:
5.0

Customer did not leave a comment.

Rhonda M 
Rating:
5.0

The owner was a real, down-to-earth badass. Keep doing what you are doing!

JERRY L 
Rating:
5.0

Customer did not leave a comment.

Jeff K 
Rating:
5.0

This is my go-to place for UHaul rentals and I appreciate their timeliness and professionalism.

JENNIFER W 
Rating:
5.0

Customer did not leave a comment.

PAUL S 
Rating:
5.0

Thank you

KIMBERLY W 
Rating:
5.0

Superb customer service. Jason is the best thing that you have going for you. He is the best. After you removed the pick up trucks, the only thing that keeps me coming to U-Haul is the service at this location.

TIMOTHY B 
Rating:
5.0

Bigger uhaul signage would be helpful. The address should mention the haul office is the same as the storage office. I drove into the next gate that was building materials company in error

CHRISTINE C 
Rating:
5.0

Customer did not leave a comment.

THOMAS C 
Rating:
4.0

Customer did not leave a comment.

Margaret A 
Rating:
5.0

Customer did not leave a comment.

REYNALDA R 
Rating:
5.0

Customer did not leave a comment.

SHERWIN H 
Rating:
4.0

The people at the regional center in Van Nuys need to be trained better. I got a confirmation for pick up location 3 days prior along with the confirmation date made over one month prior and yet on the day prior to the pick up date at about 1338 hours Daisy call stating that I was late to pick up the vehicle. Failure to do so it would be considered a forfeiture of my reservation. I stated my reservation was confirmed for the 15th and Not the 14th. When I asked to speak with a manager, because I couldn't afford to loose the reservation she stated that no managers were available and she was just trying to help. When I further questioned the nature of her call after being placed on hold multiple times she blamed everything on a computer error. I gsuge the people working at the regional center as very incompetent, unprofessional. It appears they have no clue of the region they suppose to cover. I got multiple calls with offers for helpers in the Van Nuys area, when I would remind them of my physical location they would sugar cote their incompetency with lame excuses. Why ruffle the feathers of a customer like that. Moving is stressful enough why add to it. All of this can be perceived as harassment. In my opinion the regional manager needs to be retrained or fired. My experience in California was nothing but a nightmare.

Fernando T 
Rating:
5.0

This was an excellent choice for us to use a one day rental. The service was above and beyond, the truck was clean, the equipment worked perfectly. Besides all that, it was extremely affordable for our needs of moving locally. I would absolutely use this Uhaul location again if needed.

Julia C 
Rating:
3.0

To provide a full tank of gas upon pick up. Make sure the brakes work before renting the truck. I rented a furniture dolly upon registration, however, when I arrived they didn't have one. Overall, the place is convenient.

Lisa G 
Rating:
5.0

friendly and helpful service. clean truck and easy pick-up/drop off.

MICHAEL C 
Rating:
3.0

Customer did not leave a comment.

KIRK C 
Rating:
5.0

Great Service Thank You!

Ronald S 
Rating:
5.0

Fast and easy!

DEBORAH M 
Rating:
5.0

Customer did not leave a comment.

SADATI K 
Rating:
5.0

Customer did not leave a comment.

AIDEN B 
Rating:
5.0

Window glass was not as clean as expected.

James H 
Rating:
5.0

Customer did not leave a comment.

THOMAS K 
Rating:
5.0

Customer did not leave a comment.

Madalyn P 
Rating:
5.0

Customer did not leave a comment.

Randolph S 
Rating:
5.0

only one uhaul dealer in our town that rents trailers anymore. you need to compensate dealers more to keep the trailer rentals here.

MARK W 
Rating:
5.0

Customer did not leave a comment.

DENNIS C 
Rating:
5.0

Worked out perfectly

CARL G 
Rating:
5.0

Customer did not leave a comment.

STEVEN C 
Rating:
5.0

You need no improvement. Everything worked fine as expected pick up and delivery.

KELLY E 
Rating:
5.0

No complaints at all. A delight to work with.

Toni S 
Rating:
5.0

We were given a nearly new truck and staff was flexible about pick up time after our flight was delayed.

Alissa S 
Rating:
5.0

Customer did not leave a comment.

BRIAN B 
Rating:
5.0

Good customer service

RODNEY B 
Rating:
3.0

Customer did not leave a comment.

Zach S 
Rating:
5.0

Customer did not leave a comment.

TERESA Z 
Rating:
5.0

easy and speedy

ENWEI C 
Rating:
5.0

Paul was great! Made up for the incompetence and retardation on the other end.

Judith B 
Rating:
5.0

This was the best Uhaul pick up and drop off experience I have had. Fast. Efficient. Friendly. Thank you!

CARLA P 
Rating:
5.0

VERY OUTSTANDING CUSTOMER SERVICE !

KENNETH C 
Rating:
4.0

The check in process could be faster. I rent many cars from Enterprise and their check out system is very fast

John H 
Rating:
4.0

Computers were down, but the shop contacted remote support to secure the rental transaction.

Kenneth H 
Rating:
5.0

Customer did not leave a comment.

VICTORIA R 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN E 
Rating:
3.0

The app doesn't work. The lock box is hard to open.

CHARLES B 
Rating:
5.0

Customer did not leave a comment.

MARK Z 
Rating:
5.0

Have the gentlemen who helped us help them. Fabulous, personable and professional.

JAMES M 
Rating:
4.0

Customer did not leave a comment.

david k 
Rating:
5.0

Customer did not leave a comment.

John O 
Rating:
5.0

Customer did not leave a comment.

Nathan W 
Rating:
5.0

I forget his name, but the person who initially helped me out was super. Nice and helpful. I really appreciated him. I spoke with somebody else on the return date, that person was not so nice to deal with.

BELYNDA A 
Rating:
5.0

Customer did not leave a comment.

SHAYNA L 
Rating:
1.0

The trailer was covered with either mud or concrete. I asked the gentleman who rented me the trailer if that was normal and he said, "well that's the way it goes." When I returned it I had to pressure washer it or get charged $150.00 cleaning fee. I probably won't ever rent from haul again. Very very poor and very unprofessional service from the san luis obispo branch.

DANIEL H 
Rating:
5.0

Customer did not leave a comment.

VICKI S 
Rating:
5.0

Customer did not leave a comment.

LINDA S 
Rating:
5.0

Customer did not leave a comment.

DANIEL M 
Rating:
5.0

Pickup location was great, but UHaul coordination was a bit lacking. I ordered the truck to be picked up at a different location about 15 miles closer to where I needed it... that order was confirmed before I was told I'd have to go one town over. It would have been great to have the mileage allowance increased and maybe lowered the cost by a few bucks the cover the extra fuel.

DAVID D 
Rating:
5.0

Paul at front desk very courteous and helpful.

John L 
Rating:
5.0

Always great customer service, knowledgeable about the rentals and always has a good attitude. My go to place for rental trucks.

Robert R 
Rating:
5.0

Staff at San Luis Mini Storage were very friendly and helpful. Happy customer and will definitely use this location again as a priority.

ZACHARY T 
Rating:
5.0

Customer did not leave a comment.

Linda D 
Rating:
5.0

Customer did not leave a comment.

VINCENT M 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN W 
Rating:
5.0

Customer did not leave a comment.

Jeremiah D 
Rating:
5.0

Continue the friendly and seamless customer service!

Romaine C 
Rating:
3.0

Have gas in the truck ahead of time and have the equipment well maintained.

ZACHARY P 
Rating:
5.0

Smooth, affordable and hassle free moving experience.......

RICHARD P 
Rating:
2.0

We turned the truck in with more gas than we were given when we picked it up, but the manager still charged us extra for supposedly not filling it up enough. Then he told us we could not leave empty, broken down boxes in the truck for a refund. Uhaul told me that I could get a refund for turning in used boxes. I guess that was a lie.

CHARLES F 
Rating:
2.0

Very dark street. And no directions where to park the truck. I don’t think we will be renting from Uhaul again. Was charged an extra day and for gas when our truck was on empty when we got it and my husband filled it with more then enough gas

Courtney F 
Rating:
1.0

Terrible experience. Will not recommend or use again.

Carly K 
Rating:
4.0

Let customers know that the facility closes due 1.5 hours for lunch. I arrived slightly late and was screwed because the office was just closing for lunch and the uhaul website check in was not working.

Gabriel F 
Rating:
4.0

Great service !

FRANK E 
Rating:
5.0

Customer did not leave a comment.

Stephen E 
Rating:
5.0

The rental manager was absolutely amazing and so professional. It was perfect thank you very much

SANDRA B 
Rating:
5.0

Customer did not leave a comment.

Cole W 
Rating:
5.0

Staff was very nice and helpful.

jeremy f 
Rating:
5.0

Nothing, really. The entire process was....seamless.

david r 
Rating:
1.0

The gentleman at the desk was rude and almost canceled my reservation. very much needing to "mansplain" things to me. Utterly unprofessional. I will never use this place again.

Carolyn A 
Rating:
5.0

The staff at this location are really great and helpful.

CARRIE S 
Rating:
5.0

Customer did not leave a comment.

DAVID R 
Rating:
5.0

Check-in using the app was poor. I was unable to update the app with DL, phone, address prior to check-in.

James H 
Rating:
4.0

Customer did not leave a comment.

Neil L 
Rating:
5.0

This is a solid place to rent U-hauls from. The staff is helpful and easy to communicate with. Pickup and dropoff are super easy.

CARRIE S 
Rating:
5.0

Customer did not leave a comment.

JAYSON B 
Rating:
5.0

Customer did not leave a comment.

jerry m 
Rating:
1.0

I paid for gas to previous gauge. You charged me $50+!!!

Charles C 
Rating:
5.0

The employee that met us was kind and courteous. He was sympathetic to my situation and informed me that I was charged for 24 blankets, but when I explained what happened he understood. He also offered not to charge me a late fee if I wanted to fill it with gas and bring it back to save money on gas, but I was so exhausted from the experience that I declined, but I thanked him for his consideration.

LAWRENCE H 
No reviews have been submitted for this location.
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