The vehicle, a 15' box truck, was filthy and in poor condition. I had to use a ladder to clean the windows and scrape the dead bugs off. Moreover, the engine blew up (probably threw a rod) some 7-10 miles from the return location on Prado Road. After being stranded on the side of a busy freeway for almost 45 minutes with no return call from the agent, I got a ride to the reurn location to return the keys and describe what happened. Instead what I received was an accusatory conversation with both( Paul ?) and the U-Haul rep on the phone. The opening remark was how I could be liable for "abandoning the vehicle" etc. The conversation ended after I said I would seek a legal remedy and the U-Haul rep said, "now that you have threatened to sue I can't speaak with you..." I walked away at that point. Later I did speak with a U-Haul roadside assistance person who was very polite and professional and we cleared it up. In conclusion it is unlikely I would ever rent from U-Haul again as I prefer Budget Truck Rental. Moreover, SLO Mini Storage should be reviewed for it's lack of professional service and poor maintenance of the vehicles in its fleet.
Larry N
San Luis Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Luis Obispo, CA 93401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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attendant made it simple
Fred CFast, and easy procedd
MARTIN SFirst of all, I'd like commend Jason for his excellent customer service. Because of his willingness to ensure that my needs were met with a true sense of wanting to accomplish my task as soon as possible. Furthermore I'm satisfied with what accomplished today!!
Bryan PThe rental manager was extremely helpful!
Barbara F