I rented two different vehicles two days in a row. Both times, Juan was phenomenal to work with. He was patient, kind, and compassionate. Please give him the highest marks and a raise.Julie W.
Customer Reviews for San Ramon Valley Storage
(U-Haul Neighborhood Dealer)
San Ramon, CA 94583
(Next to Public Storage)
Services at this Location:
9:30 am - 12 pm / 1 pm - 5 pm
9:30 am - 12 pm / 1 pm - 2 pm
- Thursday - Friday:
9:30 am - 12 pm / 1 pm - 5 pm
9:30 am - 12 pm / 1 pm - 4 pm
10 am - 12 pm / 1 pm - 4 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Juan was amazingly nice and helpful. Give him a raise!Julie W.
Customer did not leave a comment.SHannon G.
Everything was great, The service desk man was extremely helpful, Thank you U haul for hiring a man like Juan at 1911 SanRamon Valley Rd, This service at this store is exception from Juan thanks againRonald D.
The gentleman at the front desk, was very professional while answering calls and assisting my family! Thank YouMICHELLE M.
I like this location because the service is excellent, the process is quickDIANE S.
Customer did not leave a comment.Zachary B. | Overall Experience
Customer did not leave a comment.Matt B.
The truck was filthy inside and out.RUSSELL B.
Horrible costumer serviceAlison L.
Customer did not leave a comment.Karthikeyan M.
Customer did not leave a comment.Alexandra L.
Customer did not leave a comment.MARK S.
The online check-in provided no code for the lock box, so I had to call to get that. Also, when returning the van, I had to call, since it gave an error messageAnnkitt J.
The customer service was the worst I have ever experienced because it created a life-threatening situation. I would like to speak to the CEO, Joe Shoen.Pamela B.
Customer did not leave a comment.Harry B.
the reservation process is very difficult. I have needed to call customer support multiple times regarding this rental.Mark H.
This location is excellent!DIANE S.
The storage facility staff are nice and the place is secure, however rats got into all of our stuff and a lot of our furniture is now ruined since it is covered in feces and urine. We did not have any food or drink stored in our unit, so I am thinking maybe they went after some cleaning supplies or something. Unless you can store your things in a rat proof container, I would not recommend storing it here.ROBERT H. | Overall Experience
UHaul offices should not be closed during business hours! There should always be a customer service rep behind the counter. Mobile check-in was great, but I had questions and needed help. Since the office was on "vacation" for a week, I had to wait on hold for 10 minutes to be connected to a customer service rep on the phone!Sara L.
We were unsure what time we would get off work when we made the reservation. We were told set it to the earliest time and pick up any time after that. We were not told to adjust the reservation time for later pick up. When we attempted online pick up, 2 hours after reservation time, it didn't work. After a 96 minute wait for customer service, we were told pick up had to occur within 30 minutes of reservation time. Customer service agent had to reinstate reservation. then all worked.Jim A.
Be open, its ridiculously stupid that no one is working in the office. You're online/remote pickup of your uhaul vehicle is excruciatingly painful. Way too many screens, way too many problems that arise. I had to call customer service and wait over 20 mins to get someone on the phone to help me as I was sitting in the uhaul parking lot. She even said to me that I hit just about every issue you can hit with this experience. Anisha out of Phx was great, very patient and very helpful. Hire more people in your customer service call center, as waiting over 20 mins to get someone on the phone is just plain stupid and bad for business!!!!!Andre M.
Customer did not leave a comment.OMAR A.
Customer did not leave a comment.ROBERT S.
rented a 10" van and drove for 21 miles, and they charged me 5 gallon of gas, and emailed them ask for a explanation....after week and half, no reply....guess they try to over charge when they can....KENNY Q.
Office was closed during normal biz hours when I returned to drop off van - this break wasn't during a normal lunch break so I couldn't turn in keys and confirm all was good while the office was closed - just left a note with keys and threw through the mail slot in the doorJames A.
Customer did not leave a comment.Denis M.
The rental pickup location was specified about 15 miles away from me and I requested a 9am pickup. Two days before my rental, I was notified of a different location which is nearer to me, but the pickup time remained 9am. When we went to the pickup location, there was no one, it was basically a storage facility doubling as a UHaul contractor (I presume). But they only open at 9:30am. Why wouldn't your software check their hours of operation and amend the pickup time also accordingly? This is either bad programming or careless attention to details. I am all for software automation, but the people developing the software should also know who their customer base is. 30+ minutes of our time wasted for lackadaisical software developers.Rajoo V.
Did not receive the truck on time, the dolly wasn't available. Had to drive 20 miles to get the dolly and was overcharged. Would not recommend this to anybody.VAMSI G.
The truck was dirty, and I did not have the moving pads for my trip then I scheduled a week and a half before so the attendant said I would not be charged but I later found out that I was charged for the moving pads.Stone C.
Customer did not leave a comment.John P.
My experience with UHaul was HORRIBLE!! Not with the people at the location but the customer service with the representatives whom I called for assistance at the local traffic division. Phillip Burks was completely rude, unsympathetic uninterested in assisting me with the situation I was put in, as was his assistant. Please call me for more details. 925-595-5164Tahirih R.
I was charged â€œafter hoursâ€ drop off fee even though I dropped off the truck in the middle of the day and left the key with a person at the reception.Remus V.
The site is convenient and the staff is very helpful- would be better if the UHaul vans were cleaner so make time to wash outside and clean inside.MARY S.
Customer did not leave a comment.Erik S.
When I returned the truck with the exact gas that I got with, I got charged for more gas.Jappreet S.
Customer did not leave a comment.JOSEPH A.
Very helpful as truck was moved to further location and he was able to get it back to San Ramon.Kent S.
Turning in the vehicle was a disaster ... for some reason when I changed the rent date on the vehicle, Uhaul's computer system changed the drop off location to Roseville. Finally, after spending over 3 hours on the phone and being passed from rep to rep, I found a competernt employee who was able to correct the error, arrange for the drop off at my prefered location, San Ramon, and save me a 120 mile drop off drive back to Roseville. Many thanks to that employee and my poorest recommendation to the others!Robert S.
I waited for 1 hour for the office to open up. I signed up for 24hr pick up so the key to my vehicle should have been left outside and it wasn't. This happened to three other people. I won't be coming back to the uhaulSOPHIA K.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.Clay C.
Customer did not leave a comment.PAUL W.
Customer did not leave a comment.Greg A.
Customer did not leave a comment.Patricia E.
We were called less than 24 hours before our rental to let us know that there were no 26' trucks (which is what we needed/reserved) anywhere near our pick up. We were offered $50 and extra mileage but that doesn't help fitting everything into a much smaller truck. VERY disappointed in Uhaul (not the local stores).NATHANIEL S.
Customer did not leave a comment.YADOULLAH A.
Customer did not leave a comment.PATRICIA E.
Your employee was exceptionally friendly, and explained everything extremely well. The van was absolutely beautiful was only 3000 miles on it. It was like having a brand new van! Five star exceeds all expectations rental experience thank you thank you thank youMARIANNE C.
Reserved a truck a month before my move in the town that I lived in - but had to pick the truck up 15 miles away - very inconvenient. I also did not get all the moving pads I requested - also an inconvenience.Nickolaus B.
Customer did not leave a comment.Charles H.
Online checking experience was a nightmare. My drivers license is under renewal and I have a temporary license. Neither your online system nor the agents know how to handle it. I had to cancel my 7 am pickup and moved it to 10 am once the office opened. Affected my entire schedule!Partha M.
Customer did not leave a comment.David S.
Thank you for a great stay!ALAN G. | Overall Experience
Customer did not leave a comment.Michael H.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.EDUARDO L.
Cleaning the windows and windshield, both exterior and interior would be helpful for safer driving.TADAO Y.
Customer did not leave a comment.Margaret L.
Customer did not leave a comment.Christine S.
Their office is mostly closed and there is no real person to deal with. I requested the large U-Haul over the phone, and despite my explanation, she still made my reservation with a small car. I had to take it anyway just because it was too late. When I return it, they charge me $25 for 5 gallon of gas, and I only drive 27 miles and fill up 2.5 gallon of gas. When I showed them the gas receipt they refused to give me credit for the $25 charge. Total ripoff. I won't recommend this branch to anybody.Reza K.
Customer did not leave a comment.Ted G.
Very good service. Juan was very helpful in explaining the contract. I would recommend this location to others.Tom J.
I made a reservation for a truck in person 2 days prior to picking up vehicle. The facility was closed day of pickup so I had to redo the whole process on line to obtain vehicle. Come on what a waste of my time and people waiting to help with move. Why not just tell me the day I rented initially that I would have todo this. Poor communication!!!!!. Not happy with the whole situation.Steve A.
Customer did not leave a comment.Andrew R.
Had an appointment to pick up the truck at 9am, the online portal would not work and others standing in line with me waiting for the shop to open, had the same issue with the online check in. The shop was supposed to open at 9:30, it did not open until about 10am. Received the truck nearly an hour after I requested to pick up, noticed that the fuel gauge was marked at 1/2 tank on the paperwork, but was actually slightly below a 1/2 tank mark. Already being over an hour late for my moving day, I didn't have time to go back in and argue. Checked in the truck later that day, the fuel gauge did not move for the 14 miles I drove the truck. The next day I was sent my invoice and noticed I was charged for 3 gallons of gas at a ridiculous rate. Very frustrated with the lack of customer service at this location.Trevor H.
Customer did not leave a comment.Mark C.
The service at this location is horrible!Brian S.
Get a supply of furniture pads on hand.Mary S.
Customer did not leave a comment.Brandon H.
Customer did not leave a comment.Michael C.
Service was great, just keep it up.George S.
Customer did not leave a comment.Fred P.
Customer did not leave a comment.James P.
Customer did not leave a comment.piero A.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.ROBERT S.
Very helpfulmarlin W.
Customer did not leave a comment.Keely W.
Truck was in good condition and rental process was easy. Return process, however, was more problematic. Return has to be done over a mobile device at the return location. Software and website that U-haul was using was not functional, so I was unable to do the return when I brought the truck back. Return required a follow-up phone call to avoid extra charges. Better software/app is needed for the return process.David S.
Customer did not leave a comment.Bert A. | Overall Experience
Customer did not leave a comment.MARKUS S.
I had asked and paid for furniture pads (12). Those were not in the van. But got my refund so no worries.Hemant G.
you did good.AUDRENE W.
Customer did not leave a comment.Mirna C.
Customer did not leave a comment.Kent S.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.jessica G.
They only had a few small boxes to buy so I had to go to Home Depot. Also the rental link expired so I was unable to check in outside. The very nice person inside said it was I didn't pick it up in time. I was 15 minutes late, so a much longer time window would be very helpful.Mark L.
Please provide a clean truck ie it was dirty and Full of bird shitURIEL O.
The uhaul app would not recognize my location. I changed the safari location to allow and it still did not work. This made check out difficult and the return was unmanned. Office was not open at 1:30pm and I put my key in the mail slot. This same issue happened with app occurred, with a different phone, with my last rental. The office was open for that rental. Your hands free reservation system requires human at this stage of it rollout. Give it some attention.Craig H.
Your app didn't work to pick up a truck after hours so my schedule got ruinedKaren H.
Customer did not leave a comment.John W.
Customer did not leave a comment.Elizabeth G.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Andrea G.
Customer did not leave a comment.Alan P.
This is my preferred location for all my moving needs.Nontuthuzelo D.
there was no one there and the online turn in process was a painrichard Z.
Customer did not leave a comment.Christina N.
You guys were quick and efficient. The van was clean and in good condition when we picked it up. Was a little hard to find your location in San Ramon.JUAN D.
fast service, respectful staff and great experience overall.MARYAM G.
Customer did not leave a comment.TRICIA S.
Customer service at facility was amazing. Helped with storage unit and truck rental return. Highly recommended.GREGORY F. | First Impressions
Moved in on holiday weekend and juan went out of his way to help me when closed.MARIANNE T. | First Impressions