The pick-up location did not open when it was supposed to. Upon calling the 800 number an agent tried to help and reach them but were unable to do so. It left a very unprofessional impression with me. In addition, the vehicle was not very clean on the outside (not a big deal), but the windshield was very dirty and had clearly not been cleaned/prepped for the next driver (me). Also, the battery died in the vehicle. When I arrived at my destination (Corvallis, Oregon), the vehicle would not start the next morning! I called the 800# and they dispatched a service to replace the battery. I appreciate that, but this delay caused me to pay for time when the movers idle while they waited for me to arrive with the vehicle.
Moving Truck Rental in San Ramon, CA at San Ramon Valley Storage
Moving to or from San Ramon, CA 94583? Get FREE truck rental rate quotes at San Ramon Valley Storage.
Get FREE moving truck, pickup truck and cargo van rental quotes at San Ramon Valley Storage
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from San Ramon, CA.
Cargo vans and pickup truck rentals in San Ramon, CA
U-Haul cargo van rentals and pickup trucks in San Ramon, CA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in San Ramon, CA 94583. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The office opened 45 minutes late. I won't be using uhaul at this location again. Was not offered any type of discount for waiting, no apology, customer service was terrible...
Just be prompt, customer service is great, guy at the desk engaging good to deal with always a good experience
I had a great experience and was well taken care of. Even though the 10 foot truck I wanted was not available, the 9 foot cargo van got the job done.
Closed between noon and 1 pm. Inconvenient. Limited trailer availability. When realized 4 x 7 trailer was too small, no others available.
I showed up for a Noon Rental to a sign saying closed from 12 to 1. Why would you allow me to rent a vehicle at a time I can't pick it up. I had people lined up to help which had to leave before we were done because of the delay. The return process did not go smoothly, the app kept asking to turn on location services on which they were, and no way to move forward. Wasted more time trying to figure it out. It wasted about an hour of my time before and after in total, Very disappointing U-Haul.
the truck had 1/4 tank of gas when we picked it up. We expected to pay UHaul to refuel it if we didn't. We called to ask if we had to add gas before returning the truck and were told that we could pay UHaul to refuel the truck but in addition to the fuel charge, there would be a $30 fee if the truck had less than 1/4 tank of gas in it. It would have been nice to know this up front.
I would prefer you have the gas tank filled and require customers return it filled. I picked up a van with just a quarter tank, so I then had to get gas before starting my move, and again to return. Rental car companies always require gas to be filled or you pay extra.
First time using U-Haul services and wasn't 100% sure what to expect myself, though my S.O, having an extensive background in construction and also having moved several times in the past, some of which using U-Haul, had an idea and was there to help me through it. Check-in process was a bit of a joke... Namely the verification of your drivers license where we experienced much frustration. The service requires you take a Live Photo of your license (and if applicable, your other means of verification) right there on the spot, which I understand the importance of entirely, but in my case... My phones rear camera is busted and the front facing camera is simply not capable of capturing an image even remotely clear enough to make out, especially [smaller] writing and script. So after some minutes and many photo attempts later, the screen tells me they cannot complete my checkin and verification because I can't supply a decent photo. Reached out to a rep, FINALLY got a response call back only to tell me there's nothing they can do (no live chat verification of some sort, and service doesn't allow for photos to be uploaded so my photos of my current license I've saved for these exact times were useless; only options were to figure it out or contact another office and request a manual verification with someone having to come out, etc etc ....yeah no.) Very frustrated at this point. We've both lost drive and interest in even finishing the checkin or completing our move. Finally manange some good pictures, left on a â€˜please wait while we verify your information' page for over 10 minutes The worse of it all being that I WAS PAYING for every minute they had me resend pictures and resend again just to get denied THEN wait wait wait for any kind of response to this and that.... All that time eaten up by this ridiculousness was time I paid to reserve the stupid truck for our move in the first place! I think we lost seriously over an hour of the 4 hours I reserved with the truck. And then predictably, what, with a good quarter of our allotted time snatched away, we were late returning the truck so I had to PAY DOUBLE for such an extension. Lovely.
When I got to the location where I was supposed to pick up I was told they didn't have the van & sent me to another location. The girl was very rude who helped me. The other location wa nice but this was very inconvenient
Organize, organize, organize! Worst experience I've ever had with Uhaul. Uhaul costed me almost as much money outside of the truck rental than renting the truck itself. You should not only be concerned about improving for the next customer but the previous customers that has recently gone through similar situations as I, which could be a waste of time as all we will get from you is...Thank you for your response. I am not a happy customer.
Location was fine. The candidly, the uhaul reservation process has failed me twice with very last minute cancellation notices. I understand high demand issues associated with this time of year and the Bay Area in general. However I believe the company has higher duty of care when it comes to communicating acancelled reservation and then also doing whatever they can to make alternative arrangements for the customer. I was very lucky (twice now) to scramble mightily to get any vehicle I could at the last minute that ( had I failed) would have jeopardized my entire move and been met with considerable financial loss. Again luckily I was able to muster a solution twice virtually on my own, I and others may not be so lucky next time. Uhaul is highly reputable and established/reliable National Brand. You've let me down twice in 40 days and I now have to think twice before selecting your service and equipment in the future as well as recommending the service to others. Please work towards providing better on reliability /providing better solutions and excellent, timely communication to customers.
Yesterday I rented a truck for a quick/local move. A couple of the items were heavy, so I hired a gentleman from Home Depot to help me with the lifting. After I checked the truck back into the San Ramon location, this individual informed me that he had left his â€œsunglassesâ€ case inside the uhaul truck. I assumed that's all it was, he barely spoke any English so I figured it would be easier to get the case for him myself. When I can to pick up the case this morning, I was informed that based on the contents of the case a ban was being placed on either myself or this individual. I still havnt opened the case, as I don't want anything to do with what's inside if such measures have been taken. I have always greatly appreciated services provided by uhaul, and I very much want to continue a worki relationship. I understand the severity of the situation, and have learned the importance if who I'm associated with and how if I'm not careful I can be just as guilty as someone committing a crime even if I havnt myself. I wanted to profusely apologize for what was left in t uhaul truck, and for the potential hazard that was left for another valued uhaul customer. Please call me if anything else is needed (707)791-8105
I gassed up the truck to be equal to what I started with and was CHARGED for gas. They would not check in the truck when I returned it per new Covid policy.. I was charged for gas even though I had my gas receipt in hand when I turned in the key. NOT RIGHT - NEVER AGAIN.
This was a wonderful experience! From check in to checkout during covid-19 was made easy. Thank you for the great communication!
The truck was out of alignment which would not be a big deal if it was a local move. However, driving 2,400 miles with a truck constantly pulling to the right gets tiresome pretty quickly. In addition, all tires were underinflated with the rear tires at 68 psi cold instead of the required 80 psi cold. Lastly, the 'Remaining Oil Life' indicator dropped to 0 halfway through our trip which alarmed us, considering we were driving through some extremely remote areas. After having a mechanic take a look, they told us it would require an oil change before we reached out final destination. Additionally, they noticed the coolant was low and recommended we buy coolant to have with us in case the truck starts overheating. You'd think the truck would be better maintained, especially when U-Haul knows in advance that it will be used for a long distance move. We arrived but the drive was much more stressful than it had to be between low tire pressure lights we couldn't get rid of, 0% oil life indicators going off, coolant being extremely low, and having to over correct to the left for 34 hours of driving due to the wheels being so out of alignment.
Our whole experience was smooth and hassle-free. The check out using the app was straightforward, the van itself was clean and drove well. Same with the return, also through the app. I was apprehensive after reading some of the reviews but we had a positive experience. Will definitely use it again and also recommend to others.
Excellent technology and customer service. I'm exceeded all expectations.
The vehicle was filthy inside and out when we picked it up - very scary especially in these times of Covid 19. My wife and I had to disinfect and clean the inside of the vehicle before we drove it and the outside (windows/hood) were caked with dirt. Terrible. Your online check in and out process is slow and lengthy, i would rather have gone inside to see someone at the counter but they are NEVER there. Went by after lunch hours on the Thursday before I rented and no one was there..totally dark despite the sign saying they woukd be in during that time.
My Van rental went smoothly and will use this location again.
You open too late, 9:30 am then you close for lunch from 1-2pm. I find that inconvenient. The truck was great though. Can you offer a system where I do the entire rental without the slow and laborious over the counter interaction? Like the way citi bikes are rented.
The woman who assisted was friendly and helpful
They are Always very helpful, and I keep going back to them anytime I need the truck.
When someone reserves a dolly (or 2) and you accept the reservation, they are relying on your ability to have said tools available. Renting a truck and not having access to a dolly is like riding a bike without a seat - a serious pain in the butt. Along with that, the truck smelled like smoke, had no blankets available, was generally unclean and surged when you pressed the brakes. Unacceptable.