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Benjamin W.
Customer Reviews for Sanchez Real Property
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Waited most of the day for personnel to get there, no one showed up and we were unable yup remove the trailer from our vehicle. We had to find another uhaul location to drop it off at. Then, we received a call from uhaul saying we didn't return the equipment. Very frustrating.
Carrie A.Reservation desk transferred me to a more distant location, a location for which I had to pay 10 extra miles and 2 gals gas. My reservation confirmed a truck at my requested location. You should have had the truck where I requested or at least given me a credit for gas/mileage. Also, gas gauge screwy. I drove 16 miles and added 4.5 gals gas. 3.6 mpg for a small, lightly loaded truck? Bullshit.
ALAN S.Very professional and friendly. I would highly recommend this location.
mats K.I had to travel 45 min out of my way to get this trailer and was told no one had one in my area- next time if there is none available I will not book with uhaul as the extra distance was a deal breaker. Other then that the pickup and drop off location was excellent with no issues at all.
RONALD M.Very good
Thien P.Very nice and helpful.
Krystal C.You can improve by being enduring your aware of reservations and their pick up time. My reservation was made for 6AM because I was told the location opens at 6AM. I arrived at 6:30 and still had to call and wait another 40 minutes which set me and my movers back with time. The truck was also dirty and filled with dog hair. Thankfully I don't have any allergies and was able to clean it myself.
Vernesa W.This pick up location is a new U-Haul franchisee and unfamiliar with the how to use the software. My original reservation was cancelled and we had to start from the beginning. This location had to call a manager to “un-cancel†the reservation. Once my rental was reactivated, I then received a call from another “U-Haul†person who was going to do the same confirmation process this franchisee was already working on. It took over 40 minutes to simply pickup a truck. The phone Application has to be simplified! As it is too cumbersome in its current form. I recommend three large option buttons to tap. Reservation, Pick-up, Drop-off. I also recommend using a visual map option (Google Earth location) to select where you want to pick-up/return equipment. As I said this franchise is new and worked diligently to try to help. It was just inexperience with the software that made this rental a long time consuming event. (I think this is a training opportunity). The equipment was in pretty good condition and functioned fine for this move. Do not hesitate to contact me if you would like to discuss.
JOE L.