Customer Reviews for S&E Automotive
(U-Haul Neighborhood Dealer)

Rating:

3.0

I did a U-haul pick up with the app and it didn't work well. The app required photos wouldn't load, and it overcharged me so I had to make several calls to get the pricing refunded and reduced. The equipment I ordered for the move was missing. The truck was clean and maintained and the owner was helpful, flexible and communicative. He called corporate for me to help me with the problems caused by the app.

Rating:

1.0

The place was not open in a timely manner. Place looked like a junkyard. They hit my vehicle with their trailer.

Rating:

3.0

Liz was extraordinary!! I rented a uhaul at a different location. The next day I received a call that the size U-Haul I wanted was not at that location and that I would have to pick it up at a different location. I said OK. The lady did not give me any instructions on how to pick up my vehicle at all. Usually I go in there’s a clerk I give them my ID I pay they hand me the keys. I’m good to go. I show up to pick up my vehicle. The location is closed. I had no idea how I was gonna get my U-Haul. It took an extra 30 minutes to get my U-Haul because I was not given instructions I called U-Haul Liz answered the phone. She was so kind so gracious so friendly and so so very helpful. I don’t think I would’ve been able to get my U-Haul that day if it was not for Liz so I just want to say thank you so much Liz and please give her a raise for helping to get us moved. And moving forward, please give instructions to clients on how to get their U-Haul if the location is not going to be open and no one is gonna be there. Thank you so much, Liz!

Rating:

5.0

Very professional and kind service. Highly recommend

Rating:

5.0

A little crowded in the lot and difficult to get out

Rating:

1.0

Dirty Equipment was worn out, old and all the paint peeling . Wiring on trailer was too tight and broke. Didn’t know it till I got to Plano.

Rating:

5.0

He was very helpful and nice.He took his time explaining things to me I really appreciate that

Rating:

1.0

Location was closed at return time...9:00am Didn't open until 10:00am..was called by uhaul to drop off at 9....should have been better informed.

Rating:

2.0

It was almost 10 o’clock and nobody was there. No hours posted had to call. U-Haul said that was open up at 10 OK I said to myself I’ll just drop the key but seems a little sketchy for being almost 10 o’clock in the morning. I’m sure the people run in this place or really awesome people but I wouldn’t know. Have a good day.

Rating:

5.0

Our customer service representative, Chris, was very professional and friendly. I would recomend this business to all friends and family.

Rating:

3.0

First, when I arrived there was nobody at this location. I had to wait for them (I called uhaul as well). Then when I checked the truck out, I did not receive a paper receipt (printer was out of ink). Prior to returning the vehicle, I filled the tank to the level it was at with fuel. I returned the truck and the key to the shop. Then when I returned home, I looked at the emailed receipt and saw I was charged $15 for 4 gal of fuel. I immediately called and disputed the charge. Luckily I had taken pictures of the dash before and after! Hopefully, the charges for fuel will be refunded as promised.

Rating:

5.0

The gentleman is an actual mechanic, which gave me more confidence about the care of the trucks. He was very pleasant, friendly, professional and helpful. He made the process quick and simple. This was the only in-town location that still had some small trucks available at short notice. I will try to use this location first in the future. The truck itself was well maintained. I could not be happier.

Rating:

3.0

The return process was easy. The person receiving personal was a mechanic. He was friendly.

Rating:

5.0

Very positive experience. The fee was reasonable, the trailer was in great shape and I enjoyed working with the young man that helped me.

Rating:

5.0

Very friendly knowledgeable service people.

Rating:

5.0

Excellent customer service! Super friendly and helpful.

Rating:

5.0

Drop off only

Rating:

3.0

Make the directions from the actual listed location to where the trucks/ trailers are more clear.

Rating:

3.0

Location was fine. Upon return I was surprised about $16 of additional tow coverage that I did not want or need to purchase. Location attendant was willing, but unable to resolve the issue. Very disappointed with that last minute charge, with no way to resolve.