Customer Reviews for S&S Auto Repair
(U-Haul Neighborhood Dealer)

148 reviews

1637 S Main St   Willits, CA 95490

(707) 459-0976

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(707) 459-0976

1637 S Main St
Willits, CA 95490

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
1.0

I waited 3 weeks to get a truck. Truck was dropped off at the wrong location in the same town. Would U haul have a system that alerts whatever dealer that the truck is reserved?? Fuck NO!!! Truck was instantly rented to someone else. Not the dealers faulr, U haul is a multi billion Co. Yousuck wet dick!!!

John P. 
Rating:
4.0

Customer did not leave a comment.

Joseph A. 
Rating:
4.0

Customer did not leave a comment.

sally M. 
Rating:
3.0

Was charged a extra day for dropping off late ! That was unacceptable I should of just used it for the rest of the day!

Isaac V. 
Rating:
3.0

The van driving was easier than I thought it'd be. But the rattling of the ‘plates in the back was annoying, aggravated by a really loud wind noise at the driver-side window. I tried various strategies to minimize these 2 distractions but was unable to change the situation. It made the 6 driving hours unpleasant. But the Van let se was not as tricky as I had thought it would be.

yvonne W. 
Rating:
5.0

nothing that I can think. The staff was exceptionally professional and helpful

JOSEPH M. 
Rating:
5.0

Suoer friendly..

Talia Y. 
Rating:
4.0

Customer did not leave a comment.

Misty B. 
Rating:
2.0

Owner operator started talking about ex president and was talking shit about current president..truck was scratched and tried to blaim me for it but I took pictures to prove it already had damage when I rented it.

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

Penelope G. 
Rating:
3.0

Customer did not leave a comment.

nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
2.0

i called on the morning said i was working that i would bring it in after work, made it in after work like 10 minutes after i said i would be their stoll got charge for another full day even after i called, really didnt appreciate the service.

Terry W. 
Rating:
3.0

Weren't able to install wiring necessary or ball on tow vehicle.

AGNES K. 
Rating:
5.0

Customer did not leave a comment.

HANS S. 
Rating:
4.0

Beautiful truck, very smooth ride.

ARTHUR G. 
Rating:
1.0

High beam headlight was burned out and low beams needs adjustments, therefore, our safety was jeopardized especially since it was raining. Charged for two gallons of fuel when we double checked the gauge at the gas station. We had to park on a slope when we returned the truck which was not taken into consideration. Very dumpy place!

SANDRA H. 
Rating:
4.0

Customer did not leave a comment.

SUSAN S. 
Rating:
2.0

The cargo trailer I rented leaked water all over the new furniture I had bought and picked up. I had to take apart my new couch and scrub all the spots by hand from the failed roof. This wasn't a good experience, quite disappointing actually. When I returned the trailer, I shared about the leak and was not offered any type of remedy or compensation for the product failure uhaul provided at a premium price (with insurance).

JAKE H. 
Rating:
5.0

Customer did not leave a comment.

DAWN C. 
Rating:
5.0

Customer did not leave a comment.

TED B. 
Rating:
5.0

Was very happy with the availability and ease of use.

linda K. 
Rating:
5.0

Very happy with the service.

UPTON A. 
Rating:
2.0

The place we picked up the rental was filthy the lobby was a disaster with dirt cobwebs and food laying all around. It had to be the dirtiest open for business place I've ever seen in my life. Papers, garbage and old boxes stacked everywhere.

JEFFREY H. 
Rating:
1.0

We wanted something that can move our trailer. We called in advance and U-Haul reassured us that their trucks wouldn't have any problems. It turned out that the equipment was incompatible and we could not get our work done. What a waste of time and money.

HANNAH D. 
Rating:
5.0

Customer did not leave a comment.

LUZ C. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Ted B. 
Rating:
4.0

Customer did not leave a comment.

MEIKOTA R. 
Rating:
2.0

When shipping to Uhaul dealers with limited hours and space, a warning should be given prior to scheduling. I ended up paying for 2 months of storage, first because my boxes were late and arrived when the next month's fee was charged and again because I couldn't come down when the facility was open. The people at the location were very helpful and friendly though.

Emily J. 
Rating:
5.0

Customer did not leave a comment.

CINDY W. 
Rating:
5.0

great experience.

TOBIN Y. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

The pick up location was changed last minute and was a major inconvenience considering the new location was over two hours away

SELENA C. 
Rating:
5.0

Customer did not leave a comment.

MAGIC O. 
Rating:
5.0

All went well

DIANE H. 
Rating:
5.0

Very nice people they help me out .

JESSICA M. 
Rating:
4.0

Customer did not leave a comment.

KADE S. 
Rating:
2.0

Clean the vehicle.

EMMA D. 
Rating:
5.0

Awesome customer service, will do business this company again! tony@brooktrails.net

ANTHONY J. 
Rating:
5.0

Helpful staff.

THOMAS E. 
Rating:
5.0

Customer did not leave a comment.

Dante D. 
Rating:
1.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

JODY C. 
Rating:
5.0

Very professional and nice people.

LAUREN T. 
Rating:
4.0

Customer did not leave a comment.

larry T. 
Rating:
5.0

Customer did not leave a comment.

KIRT R. 
Rating:
5.0

The guys at S&S were very helpful in all regards. You're lucky to have them as a dealer.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Bowen C. 
Rating:
4.0

Thus was an easy and pleasant experience. Mr Stebbins and his staff were friendly and helpful. It's a little hard to find the shop, but once known is manageable. I would use this shop again.

GERALD Z. 
Rating:
5.0

The computer system was not really working well when I went to pick up, (which was absolutely not their fault), but the staff was ABSOLUTELY AMAZING! AJ and Gregg were so friendly and helpful, I would prefer to go to this location in the future even though it's not the closest one to my home, because of the excellent customer service.

KATHLEEN R. 
Rating:
3.0

This location was very dirty and looked like a hoarder lived there. The people were very nice though. The only reason I would recommend them.

Bruce B. 
Rating:
5.0

Drop off was after hours, very convenient to drop off and keys in box. Very efficient.

RUSSELL R. 
Rating:
5.0

Dropped off truck after hours. Convenient to drop keys into box.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

BOBBY L. 
Rating:
3.0

The manager was courteous and knowledgeable but the place was kind of chaotic and dirty.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

JASON D. 
Rating:
3.0

Customer did not leave a comment.

BLERTA P. 
Rating:
1.0

Customer did not leave a comment.

CASEY S. 
Rating:
5.0

Customer did not leave a comment.

JOEL S. 
Rating:
2.0

The truck was not ready when I got there. I had to wait 2 hours for it to show up; so, I ended up being 1 hour late on the return.

Leanna B. 
Rating:
1.0

Facility was filthy, unorganized & frankly service was POOR.The owner did not care that I drove 90 minutes to pick up a truck that was initially NOT available to me from his place of business, I took pictures of the facility b/c I could NOT believe it.

JOY M. 
Rating:
5.0

Customer did not leave a comment.

JOEL S. 
Rating:
1.0

Not have a bunch of our stuff stolen. We had so many things stolen. Still finding out things that were stolen.

JEREMY L. 
Rating:
5.0

Nothing. Perfect service, great truck.

WALLIS W. 
Rating:
4.0

I dropped off the equipment via online drop off service. Did not interact with personnel or have much interaction with location. Easy to find. Convenient drop off method.

GUY A. 
Rating:
5.0

They were very good

ROBERT R. 
Rating:
1.0

Truck was filthy dirty, no masks worn by staff in office, no wiper fluid. Yuk!

DEBORAH C. 
Rating:
5.0

Thank you for getting the equipment I needed, you went above an beyond to do that, highly appreciate

nash M. 
Rating:
3.0

All staff were professional and friendly to work with.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Pepsi D. 
Rating:
4.0

Not much. I couldn't find the key drop box. Maybe a sign would help

Michael G. 
Rating:
5.0

The staff at birth locations were very nice and helpful. I would recommend these U-haul locations to anyone in need of moving.

ELIZABETH S. 
Rating:
3.0

Your reservation system needs improvement. I had a reservation for a 15' truck only to receive an email the week of my move that it was not available and I would have to go to another location for a smaller truck.

gary H. 
Rating:
3.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

Kathleen K. 
Rating:
5.0

Keep up the good customer service

BARBARA R. 
Rating:
5.0

The owners and employees seemed very friendly and helpful. Just very honest good people.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

This specific location was outstanding. The equipment was ready and hitched up in less than 10 minutes. I happened to then find that there was no power going to lights on trailer. With assistance from Greg of S&S that shares the space was incredible. I bout electrical parts at auto parts store and he assisted putting me in the road. Cannot praise this location more

Mark M. 
Rating:
5.0

Joel @ S&S Auto made the rental experience very enjoyable and explained everything. If I ever need to rent again, will definitely go back to him.

TAMMI G. 
Rating:
5.0

Very friendly and helpful staff. They seem very organized and knowledgeable. Extremely easy and enjoyable to do business with.

joe R. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Staff was very professional

STEVEN P. 
Rating:
1.0

Pick a different rental agency in Willits.

ROLAND H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

GLYNN F. 
Rating:
4.0

Nothing.

sawn L. 
Rating:
5.0

Very professional and a great place.

TRAVIS J. 
Rating:
2.0

The vehicle was filthy and not well maintained. There was a troubling sound coming from the engine when we were initially leaving with the truck. We took it back for inspection and were told it was the transmission and if it breaks, it breaks. We were also offered and accepted a complimentary dolly for which we were subsequently charged. When inquired about it were told it was a mistake and would be removed from the charges. We were still charged. When inquired again, were told it was a mistake and would be refunded. That was one week ago with no resolution. I have rented from UHaul multiple times in the past without issue. I would not recommend this location to anyone.

TIMOTHY W. 
Rating:
5.0

Thank you ??

NIKKI H. 
Rating:
5.0

Great service!!!

Brack Z. 
Rating:
3.0

Not easy to get in or out of driveway

TIMOTHY W. 
Rating:
5.0

I was nervous to go rent something. The staff was so cool. They took good care of me.

DIANE H. 
Rating:
5.0

Customer did not leave a comment.

dianna R. 
Rating:
5.0

Customer did not leave a comment.

NIGEL W. 
Rating:
5.0

Customer did not leave a comment.

Helen O. 
Rating:
4.0

Everyone was really nice and friendly, I received great customer service. Maybe clean up the main office (it's quite cluttered), could put people off on first impression? Therefore not giving them the opportunity to show what a great professional crew they have at the A & A Auto Repair, that's been my experience on the few times I've used their services.. Thanks A&A Auto Repair

mark P. 
No reviews have been submitted for this location.

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