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Kylie S
Customer Reviews for S&S Parts And Performance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The main office was confused on what I wanted but local took care of it
Ed RExcellent location. Definitely someone who knows what they’re doing. Helpful and kind.
Johanna WTo begin, I had reserved this 26 foot trailer one month ahead of time. The day BEFORE my move, UHaul informed that I would have to drive 1 hour away from Gillette to get my UHaul, to Upton (2 hours round trip). What an incredible hassle!!!! UHaul is very inefficient and unprofessional. Will NEVER use your company again. Poor systems and cause customers trouble!
Michelle VIt was 50 miles from my location.
Joseph FVery helpful and friendly staff. Very thorough with inspection of vehicle before I left the location.
Jamey HOnly negative, which had nothing to do with U-Haul location in Upton, WY was the fact we had to travel from Gillette to gain access in order to rent unit?
Jackie Kworked well for us
Rodger WThe rep did not connect the trailer correctly to my truck. 10 minutes on the road with the trailer attached, the trailer came detached from my truck and damaged my truck and the trailer. To say a good thing about the rep, he did come out and re-wired the trailer and my truck’s wiring port! I still needed to use the trailer to move.
MATTHEW GA check in notification would be appreciated to insure the rental unit would be available at the pickup location on the day scheduled.
Gary SNot a thing in my opinion, these folks were friendly and on the ball. great sevice.
Mike SEverything went smoothly. Great customer service and attitude.
Eric HVery professional people. Equipment was fantastic.
Peggy NThe owner was very helpful as I was having issues with the online check in.
Thomas JThey did a great job, very friendly.
JAMES HSteve was amazing and no improvement needed!!
Weston CEasy small town access for pick up
Julie RSteve, the owner of S&S is beyond helpful. He does everything in his power to make your experience a positive one. He is an excellent representative of U-Haul.
Vikki HThe person that takes care of this rental was not there even after the business was informed that I would be there in about an hour. He finally showed up and really did not seam to know what he was doing. He was asking me questions that should have been answered by my information entered earlier in the system. It took a long time to get out of there.
Joe KWhen you tell a customer a place will be open for turn-in make sure it is
Donald NS & S was great to work with and has outstanding service
Dale NYour associate worked hard to correct a billing problem. Would highly recommend this location.
WILLIAM VThe owner was not at the business when I dropped off the truck, however he left a detailed note to explain what to do to drop off the vehicle.
MARK H