Customer Reviews for Sanger Mini Storage
(U-Haul Neighborhood Dealer)

295 reviews

110 Academy Av   Sanger, CA 93657

(559) 875-8756

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(559) 875-8756

110 Academy Av
Sanger, CA 93657

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The guy rented me the truck! Trick me into 3 days. I told him I needed 6 hour total . Instead they rented me for 2 days! I only ask Them for 6 hours. I felt so robbed by those who done this. This is so wrong!! Uncalled for.

OMAR I. 
Rating:
2.0

The lady was rude who helped us.

MICHELLE G. 
Rating:
3.0

Customer did not leave a comment.

Morgan P. 
Rating:
1.0

This location for pick was very very inconvenient for my move. Unfortunately, I was only able to use the truck for one day , although I did need it for 2plus days. I had to drive so far , over 2 hours to just pick up this truck. Then on my drop off location is not located where I am moving to either so I had to fund someone to drive me back to my new apartment which was also inconvenient. I didn't like this service at all and went so much out of my way to get this moving truck. Very dissatisfied

ESMERALDA M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Everything went smoothly, no hiccups and good customer service. Thanks

DENNIS S. 
Rating:
5.0

Windows were all dirty

JESUS C. 
Rating:
5.0

The representative at Uhaul and Storage facility was excellent

anna A. 
Rating:
3.0

Customer did not leave a comment.

Carrie T. 
Rating:
5.0

The online process is a little confusing and complicated. I feel the application qualification could be done before actually picking up the truck. I wasted 30 minutes of paid to get that done.

Joel A. 
Rating:
1.0

Lady at the office was 35minutes late coming back from her lunch.

JUAN V. 
Rating:
5.0

Very clean, safe and efficient...great experience👍

DENA J. 
Rating:
5.0

Everything went well, from pickup to drop off.

JEFFERY B. 
Rating:
5.0

Customer did not leave a comment.

WALTER T. 
Rating:
4.0

Customer did not leave a comment.

MARTHA Z. 
Rating:
1.0

I had an existing reservation for >1month for a 20 foot truck. 3 days before my move I was contacted and told it was not available and given a location >15 miles away as the nearest location. I had already chosen my drop off location previously. Upon changing my reservation, my drop off location was changed to >1 hour away from my move location without telling me. This created a huge problem from me on moving day. This was extremely unprofessional and I will not be recommending this service or service location to any other friends/family. One positive was that the mobile app was useful in checking in and dropping off.

HENRY D. 
Rating:
5.0

Customer did not leave a comment.

BIMAL S. 
Rating:
2.0

They were rude. The person who helped me gave me a hard time about returning the u-haul to a different location and demanded I return it to the original location.

kenia C. 
Rating:
5.0

Customer did not leave a comment.

juanita C. 
Rating:
3.0

The lady in office always has a bad attitude.......

YESENIA T. 
Rating:
1.0

The lady over changed me 17 miles, so a total of $18.53 Because she could not enter the mileage correctly in the system. Horrible Experience!! Never again... people please be aware of mileage on uhaul before leaving and point out to rude lady at counter or you too will be over charged!

MELISSA H. 
Rating:
5.0

Thank you for your awesome support ! Awesome!

GILBERTO ZEPEDA G. 
Rating:
5.0

Great customer service

ANGELITA H. 
Rating:
5.0

Notified manager that check engine light was on. She acknowledged that she was aware of this and that truck needed maintenance.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Loi T. 
Rating:
5.0

I have no complaints it was a good experience

David S. 
Rating:
2.0

Truck was hard to drive

NICHOLAS A. 
Rating:
5.0

Not to much call the people they were awesome made me feel like family.

Danny K. 
Rating:
1.0

Rude and not helpful. Did not want to open office door

Martin A. 
Rating:
5.0

Customer did not leave a comment.

JOSE J. 
Rating:
5.0

Customer did not leave a comment.

Jesus P. 
Rating:
3.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Bernice L. 
Rating:
4.0

Customer did not leave a comment.

Douglas V. 
Rating:
5.0

Customer did not leave a comment.

MARVIN K. 
Rating:
4.0

Location was fine, prices were very high.

ANAMARY O. 
Rating:
5.0

Great customer service. Your representative was able to accommodate me in the most professional manner.

Rosie C. 
Rating:
5.0

Customer did not leave a comment.

SANTANA MONIQUE D. 
Rating:
5.0

Online check out was easy and convenient.

Rhonda R. 
Rating:
4.0

Customer did not leave a comment.

dennis F. 
Rating:
3.0

The truck was cleaned out but has crumbs throughout. Windshield was dirty. I just expected it to be covid clean. Or at least given something to wipe down the steering wheel. The truck had very loose steering. And had trouble shifting under small load. Office was nice and was immediately checking truck.

MATTHEW M. 
Rating:
5.0

I was very satisfied. Mona was super helpful and friendly. I will definitely go to that location again.

TAMMY W. 
Rating:
5.0

I have used u-haul many times, this was the most pleasant experience of them all...?? Mona was so sweet, she made the experience so smooth and pleasant. I would recommend this location to anyone.

Betty M. 
Rating:
1.0

It's too far

Marcelo G. 
Rating:
5.0

Customer did not leave a comment.

Bao V. 
Rating:
5.0

My experience here has been fantastic! Employees are helpful. Great on the phones. Very helpful.

Winona R. 
Rating:
3.0

Customer did not leave a comment.

Carmelita L. 
Rating:
3.0

Customer did not leave a comment.

Saul C. 
Rating:
5.0

Nice customer service. Thank you.

Lori W. 
Rating:
5.0

Helpful if vehicle had available USB ports in order charge phones

Eric G. 
Rating:
5.0

Daniel went above and beyond to help me with my move!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

steven L. 
Rating:
5.0

Customer did not leave a comment.

Alexandra V. 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

It was a bit of a drive from my house but it was easy to find and the young man, who helped me, was very thorough.

Jean K. 
Rating:
2.0

This is the second time we have rented from this location and both times it did not seem as though they knew what they were doing and the process took forever. Maybe more training would help.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Irene Z. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

U-Haul needs to stop over booking people's booking because I booked a trailer for Friday for 24 hours and somehow they fucking over booked mine thang god the sanger one had the trailer I needed

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

dorothy S. 
Rating:
2.0

While we were patient throughout the whole process, we felt the receptionist was not prepared or well-informed on how to utilize the computer system. Please provide better training is all we ask for the sake of others.

Rhomel G. 
Rating:
5.0

Customer did not leave a comment.

DIANA T. 
Rating:
3.0

Upgrade your computer system so it doesn't freeze up every time I go in there!

Kelly W. 
Rating:
5.0

Great people. Great service.

Angel G. 
Rating:
5.0

Great customer service

carlotta C. 
Rating:
5.0

Customer did not leave a comment.

Julio Z. 
Rating:
5.0

People are always friendly and helpful, no changes are needed

pam B. 
Rating:
5.0

No improvement necessary - agent was polite, very thorough and professional.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

ken M. 
Rating:
5.0

Nothing I can think of!

jorja J. 
Rating:
3.0

Clean your trucks and have your person doing the renting do her job without a attitude.

Peggy L. 
Rating:
5.0

The people were friendly and had all the information. The truck was clean and worked great!!! One thing that I had trouble with was it would have helped to have a lower step to get into the truck. I am short and have a bad back. Rating: A++++++

Tamara H. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

It was a great experience. Mona at Sanger Self Storage is awesome.

Thomas O. 
Rating:
4.0

Customer did not leave a comment.

ADELAIDO G. 
Rating:
5.0

Customer did not leave a comment.

Warren W. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
4.0

Reserved wed, 11/21 guy left without telling anyone, waited for someone to get back to me for 1 1/2 hr no compensation nothing, had to cancel Thanksgiving at my home because No truck to get my new furniture for my guest. Finally got a live person to reserve on 11/24, went ok, it smelled & had couple of dents/scratches we told them about & we took pic of gas & mileage before we drove away. Took pic & put gas to 1/2 like it was given to us & took same picture as people did and they over charged me $3 & some change, not a big deal but WHY?? 1 they didn't show me what they had but I showed them mine picture that we took of ONLY Trip A for our around trip. Not coming here for anything and don't recommend. I was told by friends they too had bad experience here at 110 Academy Sanger, CA!!

Maria B. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

Customer did not leave a comment.

HOWARD NEIL M. 
Rating:
5.0

Nothing that I can think of right now. We already have another job, possibly.

karen J. 
Rating:
3.0

Customer did not leave a comment.

Paul E. 
Rating:
1.0

AC didn't work

Weston P. 
Rating:
1.0

Deposit has not been credited back it's been 4 days since return trailer also payment was charge but my deposit still hasn't been credited very upset cause it's $ 203.23 and the final rental only came out to 67.74 and that's been charge to original credit card of reservation when return

geromimo C. 
Rating:
5.0

Customer did not leave a comment.

rita D. 
Rating:
1.0

Notify customers the day of if any items are missing not 3 days later

Sharon R. 
Rating:
5.0

Customer did not leave a comment.

Jeromy C. 
Rating:
5.0

THANK YOU for helping us !! Mike and Sherry

Sherry B. 
Rating:
5.0

Customer did not leave a comment.

Warren W. 
Rating:
4.0

This place was some what good, i had extra boxes ( unused )they did not let me return them .

Gerry S. 
Rating:
5.0

Very nice

MAX G. 
Rating:
3.0

Customer did not leave a comment.

MARYLOU R. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Friendly customer service. Staff was great

veronica R. 
Rating:
4.0

Friendly staff, quick transaction

Fabian G. 
Rating:
5.0

Customer did not leave a comment.

Ruth M. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Clifford H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Great service!

Joe A. 
No reviews have been submitted for this location.

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