Customer Reviews for Sanger Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

The Drop Off Location being 24 hours available is great.

Rating:

5.0

Keep on doing what you're doing!

Rating:

5.0

The person receiving the trailer saw that I was coming and directed me in. He was also helpful in teaching me how to properly hook up the trailer for the next time. It was a great experience.

Rating:

5.0

Have a vending machine for soft drinks

Rating:

5.0

Great service, very nice, helpful!

Rating:

5.0

Staff was very helpful

Rating:

5.0

Daniel in Sanger u-haul & storage did a great job. Great personality and customer service.

Rating:

5.0

My experience was excellent. Great service and stress free.

Rating:

5.0

Truck was dirty windows hard to see thru , but only location in Sanger

Rating:

1.0

First i went to the shaw and willow location. Their truck did not have working AC so they referred me to this location. I’m so frustrated because i had to driver farther to pick up this truck that was farther away from both moving locations causing me more mileage and the truck did not have working AC! I should be refunded the mileage difference between this location and the willow location because they do not care about the customer. I will never go to this location again!

Rating:

1.0

Lady was not kind. Very stinky place. Also lady showed up late.

Rating:

5.0

They were very helpful and nice. Good customer service.

Rating:

5.0

Service was good. Customer service was nice.

Rating:

2.0

Truck and equipment was clean, I had reserved a dolly and it was not in the truck when I was picking up. The lady in the office is an older lady but was VERY rude from pick up to drop off.

Rating:

3.0

It was closed when we returned it and we weren’t real clear on the directions online how to return never done it like that before

Rating:

5.0

Nice people and helpful. Easy to get a U-Haul truck

Rating:

5.0

quick service

Rating:

1.0

Worst service ever. Rented 26 ft drove away and turned the corner and the check engine light was on. Took it back was told that’s already been checked out. I refused to keep that one. Got another one. Took over an hour when I had done everything online to speed up the process. Returning was a nightmare. System kept trying to charge me 44,000 in mileage when I drove 60 miles. Due to the switch of the rentals and staff screwing it up. Again spent over an hour trying to turn it back in. The next time I’ll drive 20 miles to get my Uhaul as it will save me time and a lot of headaches!

Rating:

4.0

The truck I had reserved had not been returned, but the wonderful lady at this location quickly found me another truck, honored my reserved price and had me on the road asap. She was great!

Rating:

1.0

The employee was 30 minutes late for work. The front door said open at 9AM and employee arrived at 9:30AM. There was a line of people. My reservation was from 9AM to 3PM. The employee told me I had to return the truck by 2PM. I explained that I reserved it to 3PM, the employee didn't acknowledge she was late. I didn't argue about it but was very discouraged. The employee told me that I could not use the California DMV license renewal confirmation form. Was going to cancel my reservation. I called U-Haul customer service and they confirmed it could be used over the phone. The employee set-up new reservation. The employee told me I had to return the truck by 2:45PM. It was now 10AM when this concluded an hour from my original set-up time. When I returned the truck exactly at 2:45PM, I was exhausted. The employee called me at 2:41PM to make sure I was returning it on time. I was pulling into the parking space to drop it off when this call occurred. It was excessive. I'm very discouraged by this employee from going to this location again. I was pleased with the U-Haul customer service department. They did help me accomplish my move. Thank you

Rating:

4.0

The app still needs work. I tried to upload pictures of damages I saw before I picked up but the app crashed so I wasted a good amount of time uploading. The staff was great, they helped with marking damages prior to me taking the vehicle.

Rating:

5.0

The counter person was excellent in her help renting this truck. She went well beyond my expectations.

Rating:

5.0

Windows were dirty inside and out and in need of cleaning. Was not sure if inside of cab had been disinfected. Cleaning both required additional time away from loading

Rating:

3.0

Full fuel tank should be standard.

Rating:

3.0

Front Cab was dirty had lawn clippings , back was also dirty had to sweep it clean .

Rating:

1.0

The staff was 30 minutes later and I was waiting outside , the lady was rude she couldn't find the keys to the truck. And the truck only had below quarter tank I put $20 in it and drove 29 miles the lady said I got a $12.00 discount and then called me and said I didn't put gas in when I I fact did and said I didn't get the discount . But I checked the truck back in with someone else and it was fine then she called me a day later after she had told me previously that the truck needed to be back by 1 pm after she made me wait over 30 minutes to even get the truck becouse she was late . So overall I was cheated out of time that was scheduled to me and the truck was to be rented as soon as I returned it. So why was I Not give n the discount for the gas that I was told I would get and oviously when I dropped the truck off everything was fine with the man who checked me in and then I get a call saying I didn't put in gas and so on, if it was rented after me why was she getting in and starting a truck to check the gas the next day after someone else had it and calling me to charge me more . The service was terrible the whole experience was .

Rating:

1.0

The lady running it is rude.

Rating:

5.0

Owner was very friendly and helpful!! Positive environment! Keep up the great work! 🌺

Rating:

1.0

Explain to the customer if the truck is dropped off at another location, you will be changed over $100 more! I was so disappointed to find out that if I would have returned to the same location where I picked up the truck, that I wouldn't have been charged so much. I only used 27 miles and thought dropping off the truck in a location closer to my storage it would be cheaper, but in fact cost me way so much. I wish the the location would have explained this to me. VERY DISAPPOINTED

Rating:

5.0

Great customer service. Thank you Daniel & Ray.

Rating:

3.0

What is the point of having a reservation a month out if I get a call a few days before and told I have to drive an hour to get my equipment.

Rating:

5.0

Many thanks for helping us learn how to best drive with tow-dolly as well as how to best mount/protect my car and uHaul equipment!! You guys rock!!

Rating:

1.0

The lady at the desk was extremely rude. I rented a dolly on Saturday and was told to bring it back on Sunday. However the place was closed on Sunday so I called and was told to bring it back Monday before they close. So i come Monday evening after work and she was upset, very rude and wanted to charge me for the 2 and a half days. I said I was told I wouldn’t be charged because of the mix up, she then got upset rolled her eyes told me the price and said next time to take down names because she didn’t say that. EXTREMELY RUDE NEVER COMING AGAIN

Rating:

5.0

Very professional and clean place

Rating:

1.0

The guy rented me the truck! Trick me into 3 days. I told him I needed 6 hour total . Instead they rented me for 2 days! I only ask Them for 6 hours. I felt so robbed by those who done this. This is so wrong!! Uncalled for.

Rating:

2.0

The lady was rude who helped us.

Rating:

1.0

This location for pick was very very inconvenient for my move. Unfortunately, I was only able to use the truck for one day , although I did need it for 2plus days. I had to drive so far , over 2 hours to just pick up this truck. Then on my drop off location is not located where I am moving to either so I had to fund someone to drive me back to my new apartment which was also inconvenient. I didn’t like this service at all and went so much out of my way to get this moving truck. Very dissatisfied

Rating:

5.0

Everything went smoothly, no hiccups and good customer service. Thanks

Rating:

5.0

Windows were all dirty

Rating:

5.0

The representative at Uhaul and Storage facility was excellent

Rating:

5.0

The online process is a little confusing and complicated. I feel the application qualification could be done before actually picking up the truck. I wasted 30 minutes of paid to get that done.

Rating:

1.0

Lady at the office was 35minutes late coming back from her lunch.

Rating:

5.0

Very clean, safe and efficient...great experience👍

Rating:

5.0

Everything went well, from pickup to drop off.

Rating:

1.0

I had an existing reservation for >1month for a 20 foot truck. 3 days before my move I was contacted and told it was not available and given a location >15 miles away as the nearest location. I had already chosen my drop off location previously. Upon changing my reservation, my drop off location was changed to >1 hour away from my move location without telling me. This created a huge problem from me on moving day. This was extremely unprofessional and I will not be recommending this service or service location to any other friends/family. One positive was that the mobile app was useful in checking in and dropping off.

Rating:

2.0

They were rude. The person who helped me gave me a hard time about returning the u-haul to a different location and demanded I return it to the original location.