Customer Reviews for Saums Road Self Storage
(U-Haul Neighborhood Dealer)

210 reviews

19936 Saums Rd   Katy, TX 77449

(281) 206-0248

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(281) 206-0248

19936 Saums Rd
Katy, TX 77449

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great staff and great place to rent space.

Denis W.  |  Overall Experience 
Rating:
5.0

10/10 customer service, I was 100% satisfied and will be back.

ALEXANDER L. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Very helpful staff!

Virginia S. 
Rating:
5.0

Owner was super nice and helpful. Will go back for sure.

Ernie W. 
Rating:
5.0

This particular UHAUL agent if great! They maintain a good selection of trucks & their Storage Facility is one of the very best in the Greater Houston Area, I highly recommend UHAUL Agent / Saums Road Storage! Give them a call -

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

BOBBY T. 
Rating:
1.0

This uhaul location over charged me. They charged me for gas I did not use. I brought the truck back on full but it was listed that I brought it back on 3/4 of a tank. I was then placed on a long hold on the phone to dispute the charge. I rented from other locations without an issue, this location is terrible!! Stole my money!

SHARON L. 
Rating:
5.0

Keep up the awesome work!

SOPOND C. 
Rating:
1.0

You folks are not taking care to assure that tires are properly inflated. I have lost track of the number of times i have been provided (hitched up) and found tire pressure lower than the 65 psig noted on the decals on the trailer. This time first 6x12 cargo trailer tires were at some like 50, 50, 52, 53 psig better than last time where on tire would not even move the indicator on the test gauge. Both times i requested another trailer. the last time all four were lower but at an even amount low, fellow filled them to spec and when i got to my departure point, about a 30 minute drive, they were higher due to being hot and were at consistent pressures. Most recent rental the second set of tires on the second trailer were OK / consistently higher etc. were fine for trip from Houston area to Dallas area. When i inquired about pressure when last checked i got similar response which was helpful for getting a good feeling that tires were not leaking air. You really should be more careful to keep records on tire pressure upon return and date / time when pressures were checked other wise one can not get any indication of how well pressure was holding. Given that under inflation can put great stress on tires in hot driving conditions with a load on a trailer, this could be very unforgiving a customer and could cause other issues if a load shifts during a blow out and / or gets loose, the risk to other could be great. I believe this rental was the 5th if not 6th time in a row where i was first provided a trailer with tires which were suspect.

George W. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL MITCHEL M. 
Rating:
4.0

Had a hard time completing online pick up but Very helpful at the office location

MARIA P. 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
4.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

LARRYS V. 
Rating:
5.0

The visit was grate! I would recommend this location. Even though it was only one person working he was amazingly helpful and respectful to me.

CHEVEZ DEANDRE R. 
Rating:
3.0

clean the truck

HENRY Y. 
Rating:
5.0

Customer did not leave a comment.

VERNIA S. 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
5.0

They are so helpful

JOHAN M. 
Rating:
3.0

Customer did not leave a comment.

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

IVAN C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN Y. 
Rating:
5.0

Equipment was available at the last minute and the employees were very nice and helpful

Doris L. 
Rating:
5.0

Only concern was the website added things I did not ask for I do not want to pay for extras when I Didnt need it.

Morgan C. 
Rating:
4.0

I found the service excellent the rental agent friendly and accommodating and the equipment in great shape. The location is in a storage unit yard so there's a bit of clutter of vehicles, RV's and boats but they can't be held accountable for that. I would rent from here again and will refer friends in the area to do the same.

MARK STANLEY Q. 
Rating:
1.0

HORRIBLE EXPERIENCE I WILL NEVER EVER DO BUSINESS WITH THIS LOCATION (19936 Saums Rd Katy, TX 77449) THEY DO SHADY BUSINESS BASICALLY TELL YOU ONE THING & DO ANOTHER

EDDIE S. 
Rating:
5.0

Customer did not leave a comment.

JALAN D. 
Rating:
5.0

Great staff and extremely helpful

Brennon P. 
Rating:
5.0

Would have continued our time with this storage facility but only moved out because we had to relocate.

Gustavo M.  |  Overall Experience 
Rating:
5.0

Chris provided excellent service

Margarito B. 
Rating:
5.0

The only issue we had is the lights did not work on the trailer. The brake lights and blinkers worked fine. We had to add one of our own lights to the back of the trailer to use during the dark hours.

John C. 
Rating:
5.0

Easy and quick

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

RORY H. 
Rating:
4.0

Customer did not leave a comment.

KEVIN E. 
Rating:
2.0

Run down facility. Did not feel safe in that location, but it was the place that had the equipment I needed.

STEVE S. 
Rating:
4.0

Customer did not leave a comment.

CLAUDIO S. 
Rating:
5.0

Customer did not leave a comment.

Justin F. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
5.0

Customer did not leave a comment.

osmar S. 
Rating:
1.0

Did u really think I was going to give a good review and u sent $5 to collections?? No. The truck was filthy and the guy who called me was rude asf.

FAATIMAH B. 
Rating:
1.0

Customer did not leave a comment.

Dong Ryun O. 
Rating:
5.0

Nothing

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

JOSSIE D. 
Rating:
5.0

Customer did not leave a comment.

NISAEMA C. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

thorough. easy. friendly. highly recommend. ill be back when i move again!

lacey M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO F. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

Monicke V. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
4.0

Provide facility personnel training on how to properly flag customers when loading vehicles onto car haulers.

ROGER G. 
Rating:
4.0

Customer did not leave a comment.

KIM H. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Good Clerk

VALENTENA K. 
Rating:
5.0

Heather was extremely helpful and has excellent customer service skills.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
4.0

I think charging by the mile is excessive. Other than that, the rental experience was satisfactory.

CLARENCE H. 
Rating:
4.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

None. Perfect.

terry K. 
Rating:
5.0

Great customer service. Was in and out quickly.

Cristian A. 
Rating:
5.0

Thank you very much, God bless you

Kyle P. 
Rating:
3.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Remus K. 
Rating:
5.0

Cody was outstanding!!!! Thanks for all your help!

YOLYNDA J. 
Rating:
1.0

Better costumer service , do not skip costumer . And make the costumer wait 45 minutes .

Esdras M. 
Rating:
2.0

The location was closed at the time of my appointment after 30 minutes I was able to reach someone on the phone who helped me make an appointment for pickup with my mobile device. This took an additional 30 minutes.

Natasha R. 
Rating:
5.0

The move went well. Thank goodness for U-Haul.

craig R. 
Rating:
5.0

Keep doing what you're doing

Anthony Z. 
Rating:
5.0

Thank you!

michelle S. 
Rating:
5.0

Customer did not leave a comment.

luis H. 
Rating:
5.0

Customer did not leave a comment.

Rodrick J. 
Rating:
5.0

Very good service

Maria C. 
Rating:
3.0

The driver's window on the truck was down and it had been raining all day so the driver's side of the cab was very wet. Also, I ordered an appliance dolly but the truck was loaded with a furniture dolly and furniture pads. The person who was supposed to be on-site at the pickup location was out sick so I had to check in via the U-Haul app so I wasn't able to switch out the dollies/pads. The truck was in perfect running order and my move went extremely smoothly. I will rent from U-Haul in the future despite this very uncharacteristic hiccup.

Timothy H. 
Rating:
5.0

Lauren went above and beyond for us walking us through the whole rental process, super friendly, and even showed us the features of the car hauler. Super thankful for all her help!

Savannah S. 
Rating:
5.0

Customer service at this location was great. The staff went above and beyond, was friendly and helpful

Chris S. 
Rating:
5.0

Customer did not leave a comment.

MAYRA L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Lauren was the best Uhaul customer service personnel I have ever met in my entire life. She was always accommodating when my move took longer than expected. She was also very responsive if I had any questions. Couldn't have had a better experience with Lauren. Best ever!!!

Garner G. 
Rating:
1.0

New staff, the lady there wasn't very pleasant. Things were not in order. I did the 24 hr pick up and the key was not even in the lockbox. Unorganized. Overcharged. Everything that could've went wrong did go wrong.

Jessica G. 
Rating:
5.0

Nothing, Lauren and Cody were awesome.

Tara B. 
Rating:
1.0

The dispatcher at the location was neither attentive nor careful enough to hook the trailer to my truck the correct way, the trailer disengaged from my truck almost as soon as I left the location, luckily there was not a lot of traffic, I have it captured on my truck monitor camera.

Enrique F. 
Rating:
2.0

Customer did not leave a comment.

Demerce D. 
Rating:
5.0

Customer did not leave a comment.

Ken R. 
Rating:
1.0

The lady in the office is rude , I felt bad for an elderly man that she was being mean to , she's not friendly and doesn't belong in customer service . UhAul will lose customers because of her. She's mean and doesn't belong in customer service ! Never returning to this location !

Whitney N. 
Rating:
5.0

Customer did not leave a comment.

Maereina M. 
Rating:
2.0

Customer did not leave a comment.

Denis P. 
Rating:
5.0

Excellent customer service

Terry G. 
Rating:
3.0

Customer did not leave a comment.

Adriana P. 
Rating:
5.0

None

Fany A. 
Rating:
3.0

Slow and tedious check out process.

Enrique F. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Tanya G. 
Rating:
5.0

Brittney was wonderful to deal with! Best experience iv ever had with Uhaul

Cara C. 
Rating:
5.0

Always excellent service. We Love our Saums Girls.

Anthony C. 
Rating:
5.0

Saums Self Storage Facility & Uhaul rental has nothing to improve on. Service is EXCELLENT. Britt is always efficient & accurate. She explains everything. And very detail oriented. She makes it the process so easy for us.

Megan C. 
Rating:
5.0

Customer did not leave a comment.

patricia T. 
Rating:
5.0

Excellent service, easier than going to the center. Thanks!

GEORGE W. 
Rating:
4.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

michael F. 
Rating:
1.0

Reprimand and re-train the attendant at that location. She is very rude, non-chalant and has a bad attitude. Her lack of pride in her job or care for customers causes a lot of confusion and could result in dangerous consequences for whomever is renting the equipment. Though the manager of this location swiftly and professionally fixed the issues and addressed the concerns

CHANNON K. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

The stuff where nice !!

Yessenia L.  |  Reservation 
No reviews have been submitted for this location.

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