thorough. easy. friendly. highly recommend. ill be back when i move again!lacey M.
Moving Truck Rental in Katy, TX at Saums Road Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Katy, TX 77449
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Provide facility personnel training on how to properly flag customers when loading vehicles onto car haulers.ROGER G.
Good ClerkVALENTENA K.
Heather was extremely helpful and has excellent customer service skills.JOSE R.
I think charging by the mile is excessive. Other than that, the rental experience was satisfactory.CLARENCE H.
None. Perfect.terry K.
Great customer service. Was in and out quickly.Cristian A.
Thank you very much, God bless youKyle P.
Cody was outstanding!!!! Thanks for all your help!YOLYNDA J.
Better costumer service , do not skip costumer . And make the costumer wait 45 minutes .Esdras M.
The location was closed at the time of my appointment after 30 minutes I was able to reach someone on the phone who helped me make an appointment for pickup with my mobile device. This took an additional 30 minutes.Natasha R.
The move went well. Thank goodness for U-Haul.craig R.
Keep doing what you're doingAnthony Z.
Thank you!michelle S.
Very good serviceMaria C.
The driver's window on the truck was down and it had been raining all day so the driver's side of the cab was very wet. Also, I ordered an appliance dolly but the truck was loaded with a furniture dolly and furniture pads. The person who was supposed to be on-site at the pickup location was out sick so I had to check in via the U-Haul app so I wasn't able to switch out the dollies/pads. The truck was in perfect running order and my move went extremely smoothly. I will rent from U-Haul in the future despite this very uncharacteristic hiccup.Timothy H.
Lauren went above and beyond for us walking us through the whole rental process, super friendly, and even showed us the features of the car hauler. Super thankful for all her help!Savannah S.
Customer service at this location was great. The staff went above and beyond, was friendly and helpfulChris S.
Lauren was the best Uhaul customer service personnel I have ever met in my entire life. She was always accommodating when my move took longer than expected. She was also very responsive if I had any questions. Couldn't have had a better experience with Lauren. Best ever!!!Garner G.
New staff, the lady there wasn't very pleasant. Things were not in order. I did the 24 hr pick up and the key was not even in the lockbox. Unorganized. Overcharged. Everything that could've went wrong did go wrong.Jessica G.
Nothing, Lauren and Cody were awesome.Tara B.
The dispatcher at the location was neither attentive nor careful enough to hook the trailer to my truck the correct way, the trailer disengaged from my truck almost as soon as I left the location, luckily there was not a lot of traffic, I have it captured on my truck monitor camera.Enrique F.
The lady in the office is rude , I felt bad for an elderly man that she was being mean to , she's not friendly and doesn't belong in customer service . UhAul will lose customers because of her. She's mean and doesn't belong in customer service ! Never returning to this location !Whitney N.
Excellent customer serviceTerry G.