Customer Reviews for Saums Road Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I have used this location many times over the years and have never had any problems. The staff is excellent. Thank you for assistance! Letitia Hunt

Rating:

5.0

The staff, the unit, and the property were ALL exceptionally pleasant!

Rating:

5.0

Assistant manager was amazing.

Rating:

5.0

Excellent servivio

Rating:

5.0

Easy check in and easy return. Very pleasant and professional staff.

Rating:

5.0

Great job!

Rating:

5.0

Absolutely love this location!

Rating:

5.0

The lady that helped was very helpful and explained everything to me . Very professional work thank u .

Rating:

5.0

Okay Alexis!! White bread!! Thank you so much!! Personable, active, accurate, and quick. My best storage experience, yet!!

Rating:

5.0

Awesome customer service helped with key and made drop off easy and safe made sure was in light at dark really appreciate it so much.

Rating:

4.0

The pick up was fast. The gas tank was not on 1/4th however I still returned the Uhaul with gas in it. The lock on the back of the truck didn’t work for the trailer. I kept the dollys in the front of the truck so no one would steal them. Other than that I was pleased with the experience. I would recommend these guys and rent from them again.

Rating:

5.0

A bit of patience may be needed, as the main office is under renovation/construction. A temporary office is located within the gated area in one of the rental office spaces. There is an open gate to walk through and access the office. A small delay may be experienced in gaining gate access to drive through and park or access your rental if you do not have a storage unit gate code. Completing online checkin before entering the office, then having you driving license and payment card in hand will expedite in-office pickup steps. There will also be phone based steps to complete when viewing your rental before departing- pictures and acceptance of the unit condition. Similar phone app steps make drop off of the unit really easy, with no paperwork to complete.

Rating:

3.0

This is my forth U-Haul to rent this week where I have picked up the unit at barely 1/4 of fuel. It’s extremely difficult to plan a day of utilization for the tool you’re renting when a fuel trip has to get added to the agenda just to have enough fuel to get to the starting location of your project. Why is there never fuel in the vehicles?

Rating:

5.0

1st time renting a truck I did love it I will recommend to any who ask me.

Rating:

5.0

I rent from this location all the time and they are great. Always helpful!

Rating:

5.0

Just that part where you drop off the tuck I had trouble getting my location and upload the pictures. But everything else was fine

Rating:

3.0

I rented a truck and as soon I went out I realized something was wrong with it. The truck didn’t go over 40 miles per hour and then the temperature went up. I had to call roadside assistance when they told me it was the transmission. I called back to the place where I rented and they told me to go back with the truck to have another one. I lost 3 or 4 hrs with this. They should make sure the trucks are well maintained and avoid this kind of issues to the customer. when you are moving time is precious .

Rating:

1.0

asked for a lift gate didn't get that said full tank was not a full tank never got 50 after I didn't get what I reserved for

Rating:

5.0

The passion and detail of the lady who attended me was wonderful

Rating:

2.0

Yes based on proximity to location and availability of trailers. The drop off process was fine, but the camera section of the App doesn’t work. Didn’t work at checkin or at return.

Rating:

5.0

All personnel at the pickup and the drop off were exceptional. I would definitely use your service again.

Rating:

4.0

Location was nice. My only concern would be that the location was that U-Haul switched the location on the last day and did not give me the extra mile caused by the location. I went over on mile because of the location change. Mile should have need added.

Rating:

5.0

Just noticed some of the straps were frayed. Great experience and customer service. Overall it was excellent.

Rating:

5.0

Como recomendacion el retrovisor del pasajero al rato de manejar se baja y hay que acomodarlo es lo unico que me incomodo en el trayecto el camion se siente muy bien gracias a DIOS nos trayo a nuestro nuevo destino

Rating:

5.0

Great customer service I will definitely return!

Rating:

5.0

Christina was very helpful & kind.

Rating:

5.0

Staff went above and beyond, incredibly friendly. 10/10 would do business again here.

Rating:

5.0

Excelente servicio y atención, muy rápido el proceso y muy amable la señora que atiende, muchas gracias

Rating:

5.0

The lady and gentleman running this place are nice people.

Rating:

5.0

Was a great and easy experience.

Rating:

5.0

Very good service

Rating:

1.0

I dropped the truck off after hours and the location was difficult to find at night due to poor lighting. The parking lot was DARK with minimal lighting. There was a security car parked further down but of no assist. I'm not sure if anyone was in the car. The instructions to drop off after hours are the most difficult I've ever experienced and if you have to call customer service for help, it's $20. How ridiculous! When I finally found the drop off instructions, it had me taking pics inside and outside of a dark truck in a dark suspicious location. I would not recommend this location after hours and I think the drop off instructions are difficult so they can make you call and charge $20.

Rating:

5.0

Close to my daughter’s house and they’ve used this location before. Staff super friendly. Thank you

Rating:

5.0

Super friendly, helpful, and Knowledgeable.

Rating:

5.0

Everything went smooth and easy. I kept the U-Haul another day and they didn’t charge me an arm and a leg.

Rating:

5.0

Was a breeze to drop off, very nice ladies 10 out of 10

Rating:

5.0

Clean, neat, understanding and efficient.

Rating:

4.0

We had no problems with the location but we did have problems getting the truck. I had initially reserved the truck for a different location and then I received a call saying that they would offer a discount if I could pick up at a different location, which was not a problem. She had mentioned that I could pick the truck up early if I wanted using the afterhours pick up at the new location. We logged in to our account and were unable to gain access to the keys. We initially talked to one gal and she saw a problem so she transferred us to someone else and this is where things went south. This lady had no patience for what we were saying even telling me that I was reading the information wrong. She was very condescending and scoffed at most of what we had to say. She eventually acknowledged that we were at the correct location and 30 minutes later, we were able to proceed. BUT, we had no idea that we needed to supply phone numbers of 2 different people to be contacted to verify operation. Had we known this, we could have prepared some people to be expecting calls....at 11pm. We eventually hung up on the representative and came back the next morning. We were in and out in less than 10 minutes. (No discount was ever given)

Rating:

5.0

This has to be the best experience I have ever had with the customer service at the facility. It was a little haunting with the app trying to do the mobile rental. But the employees at the actual facility are top tier and very nice and helpful. I would definitely recommend them to anyone

Rating:

5.0

The storage location is, at the time of this writing, under improvements. So finding the office was a little confusing, but once i did come in contact with the associate, she was apologetic for the confusion and did everything she could to make my drop-off as easy as possible. She disconnected the trailer with a friendly demeanor and smile on her face. She even made suggestions on how i could make my future drop offs easier with their location. I asked if she needed help moving the trailer to a parked postion and she happily said "not at all, i got it!" Now that is service with a smile!

Rating:

3.0

The person working there is nice, but the truck was very old, hard to drive and bad brakes.

Rating:

5.0

Need grease for the Dolly Tow that all...

Rating:

5.0

I have no suggestions of any improvement, because my service was so excellent. Staff was anle to accommodate me at the last moment when the arrangements I had with U haul failed eith my scheduled appointment.

Rating:

5.0

Excellent experience!

Rating:

5.0

U-Haul process and staff are awesome. They have thought of everything to make it easy on the customer. Thank you!

Rating:

2.0

The drop-off location was not so good (Saums Rd). Key drop-off was not described or detailed. (I ended up pushing key under 'office' door. What personnel ???

Rating:

2.0

Couldn’t tell if the place was open or closed because of all the construction. Directions to find the lock box for the keys was unclear.

Rating:

5.0

Excelente 100%

Rating:

1.0

I got a call Monday night changing my pick up time from 9 to 10 because someone forgot to set up my self check in and wouldn’t be in until 10. I waited for 30 min and no one showed up. Customer service was helpful and found me a new truck nearby. I got to the second location and couldn’t find someone to check me in for another 10 min. The trucks bumper was barely hanging on and was not in great condition. I lost an hour with my movers that I had to pay for. Frustrating experience I thought you should know about. Thanks.

Rating:

5.0

Excelente trabajo

Rating:

5.0

I was assisted by Chris and he was a pleasure to work with.

Rating:

5.0

I received excellent attention and advice from the person who assisted me when I made the rental, I am very grateful for their help. /Recibí una excelente atención y asesoría de parte de la persona que me atendió al momento de realizar la renta, estoy muy agradecido por su ayuda

Rating:

5.0

Everything was a good experience. Will definitely use in the future

Rating:

5.0

Mark was very helpful and patient with me from. The first day I met him. I really appreciate his professionalism and his respectful way of interacting with me. Thank you for helping me thru a difficult time.- Ms. Cummings

Rating:

5.0

My experience was good. I feel as though management was accommodating for my needs. I hope others feel the same.

Rating:

5.0

This facility informed me on the day of the rental that they don’t have units available. They acknowledged the reservation but they said they sold out and to find another facility. Very unprofessional.

Rating:

1.0

Lack of communication, waited over a year for my latch to be replaced on my storage unit, which to the date I moved out still hasn't been replaced there for there were times I couldn't access my unit or sometimes even secure it, as a business owner that had things stored in it cost me sales because I couldn't access them at times. I'm very disappointed with the service and lack of communication.

Rating:

5.0

Best storage experience I’ve had, customer for 4 yrs (left because we moved). We used the temperature controlled units, they were great, I always felt safe accessing my unit, my items were kept in perfect condition and I never worried about my contents being damaged or broken into, no wired smells or pests, there was always a dolly or rolling cart to help move things from the unit to the car, just an easy and great set up. Our pricing felt totally reasonable and affordable for the unit size and service. Staff was always helpful. Highly satisfied!

Rating:

5.0

They were very professional and knowledgeable of their storage facility. I will be using them again.

Rating:

5.0

I have had wonderful help from the previous owners and staff,up to my departure on the stated day. Thank you all.

Rating:

5.0

The best service and I would be recommending your facility to friends off mine.thanks

Rating:

5.0

The staff were very friendly and accommodating. I would recommend this storage place to people.

Rating:

5.0

Great staff and great place to rent space.

Rating:

5.0

Would have continued our time with this storage facility but only moved out because we had to relocate.

Rating:

5.0

I am definitely satisfied with all the staff and the storage area. I highly recommend this place.

Rating:

5.0

they have very bad communication with clients and are very inresponsible ... me personally. I do not recommend it, I had a very bad experience ....

Rating:

5.0

Mark was so helpful and accommodating, if we ever move back to Texas, we will definitely use their facility again.

Rating:

5.0

The staff at Saums Road Self Storage has always been accomodating and professional. The facility itself is clean and well managed. Highly recommend this storage facility due to my experience.

Rating:

3.0

I don't use it.

Rating:

5.0

The stuff where nice !!

Rating:

5.0

They were unable to win my business due to my request. But they were nice.

Rating:

5.0

Brittany was excellent the entire time of my rental.

Rating:

4.0

They conveniently fulfilled my needs an will return if needed. Thanks

Rating:

5.0

Absolutely stellar experience at Saums Storage, would definitely recommend to anyone.....

Rating:

5.0

We had a great experience from the first contact, Britney was always on the ball, wish all storage facilities had Britney. awesome experience.

Rating:

5.0

Nice clean facilities.