Heather was extremely helpful and has excellent customer service skills.JOSE R.
Saums Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Brian O.
I think charging by the mile is excessive. Other than that, the rental experience was satisfactory.CLARENCE H.
Customer did not leave a comment.Ronald M.
None. Perfect.terry K.
Great customer service. Was in and out quickly.Cristian A.
Thank you very much, God bless youKyle P.
Customer did not leave a comment.Pamela M.
Customer did not leave a comment.Remus K.
Cody was outstanding!!!! Thanks for all your help!YOLYNDA J.
Better costumer service , do not skip costumer . And make the costumer wait 45 minutes .Esdras M.
The location was closed at the time of my appointment after 30 minutes I was able to reach someone on the phone who helped me make an appointment for pickup with my mobile device. This took an additional 30 minutes.Natasha R.
The move went well. Thank goodness for U-Haul.craig R.
Keep doing what you're doingAnthony Z.
Thank you!michelle S.
Customer did not leave a comment.luis H.
Customer did not leave a comment.Rodrick J.
Very good serviceMaria C.
The driver's window on the truck was down and it had been raining all day so the driver's side of the cab was very wet. Also, I ordered an appliance dolly but the truck was loaded with a furniture dolly and furniture pads. The person who was supposed to be on-site at the pickup location was out sick so I had to check in via the U-Haul app so I wasn't able to switch out the dollies/pads. The truck was in perfect running order and my move went extremely smoothly. I will rent from U-Haul in the future despite this very uncharacteristic hiccup.Timothy H.
Lauren went above and beyond for us walking us through the whole rental process, super friendly, and even showed us the features of the car hauler. Super thankful for all her help!Savannah S.
Customer service at this location was great. The staff went above and beyond, was friendly and helpfulChris S.
Customer did not leave a comment.MAYRA L.
Customer did not leave a comment.STEPHEN M.
Lauren was the best Uhaul customer service personnel I have ever met in my entire life. She was always accommodating when my move took longer than expected. She was also very responsive if I had any questions. Couldn't have had a better experience with Lauren. Best ever!!!Garner G.
The staff at Saums Road Self Storage has always been accomodating and professional. The facility itself is clean and well managed. Highly recommend this storage facility due to my experience.Mike M. | Reservation
New staff, the lady there wasn't very pleasant. Things were not in order. I did the 24 hr pick up and the key was not even in the lockbox. Unorganized. Overcharged. Everything that could've went wrong did go wrong.Jessica G.
Nothing, Lauren and Cody were awesome.Tara B.
The dispatcher at the location was neither attentive nor careful enough to hook the trailer to my truck the correct way, the trailer disengaged from my truck almost as soon as I left the location, luckily there was not a lot of traffic, I have it captured on my truck monitor camera.Enrique F.
Customer did not leave a comment.Demerce D.
Customer did not leave a comment.Ken R.
The lady in the office is rude , I felt bad for an elderly man that she was being mean to , she's not friendly and doesn't belong in customer service . UhAul will lose customers because of her. She's mean and doesn't belong in customer service ! Never returning to this location !Whitney N.
Customer did not leave a comment.Maereina M.
Customer did not leave a comment.Denis P.
Excellent customer serviceTerry G.
Customer did not leave a comment.Adriana P.
Slow and tedious check out process.Enrique F.
Customer did not leave a comment.Chris L.
Customer did not leave a comment.Tanya G.
Brittney was wonderful to deal with! Best experience iv ever had with UhaulCara C.
Always excellent service. We Love our Saums Girls.Anthony C.
Saums Self Storage Facility & Uhaul rental has nothing to improve on. Service is EXCELLENT. Britt is always efficient & accurate. She explains everything. And very detail oriented. She makes it the process so easy for us.Megan C.
Customer did not leave a comment.patricia T.
Excellent service, easier than going to the center. Thanks!GEORGE W.
Customer did not leave a comment.Jonathan S.
Customer did not leave a comment.michael F.
Reprimand and re-train the attendant at that location. She is very rude, non-chalant and has a bad attitude. Her lack of pride in her job or care for customers causes a lot of confusion and could result in dangerous consequences for whomever is renting the equipment. Though the manager of this location swiftly and professionally fixed the issues and addressed the concernsCHANNON K.
Customer did not leave a comment.Andrew T.
I don't use it.Mary F. | Reservation
I rent from uhual 8 so far this year. I will never use this location again. A woman with attituude said I had the wrong size ball. I have been towing uhauls with this truck and same hitch for years. She mad me leave to go get another ball. I returned with same ball and it worked. She was so rude it was embarring because I had a friend with me. She also called me 5 minutes after the time I was suppose to be there. I advised her that I was in traffic and would be there in 10 mins. She disconnected the line.Robert G.
Customer did not leave a comment.Ronald N.
6X12 trailer dispatched dirty with yard dirt and defective trailer lights. Got pulled over at night, cited for defective lights. Employees need to prioritize to check lights on trailer function prior to dispatch. Employees don't understand that this could have been a wreck waiting to happen!Pinakin P.
The stuff where nice !!Yessenia L. | Reservation
Fire unfriendly staff,!!! Don't blame customer for your broken equipment. Door would stay up and couldn't get it down every time I used it. Agent said it was because I didn't lock the mechanism, this was b.s. the mechanism was just simply broken and didn't work correctly. No customer service at all at this location wouldn't even help get checked in had to do it all myself online, didn't even have a WiFi I could use. Didn't explain anything about truck, didn't walk the truck with me. Through the keys in my direction and said it's out in the parking lot somewhere. (Good luck finding it yourself).Nathan T.
Customer did not leave a comment.nikita N.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Ella W.
Me and my wife would recommend this location to everyone it was a friendly and easy processRUBEN M.
Quick check-in and check-out. The manager inspected the trailer, printed my receipt and I was out within 15 minutes.Edward B.
The female working at this rental location was extremely rude and she did not take my reservation even though I arrived 20 minutes prior to closing time. She transferred me to 24/7 mobile rental so she could avoid handling my rental, then I had to make 3 separate phone calls to reservations to make a correction to my rental time pick up time so I could proceed with rental check-out after being placed on. 24/7 rental. The U-Haul Reservation agents placed me on hold forever and transferred me off to another agents a total 3 times to avoid handling helping me, before the last agent finally assisted me. Horrible service from both U-Haul phone reservations agents and on-site rental staff.Monica K.
Customer did not leave a comment.Nikhil K.
Customer did not leave a comment.Douglas B.
keep up the good workGregory T.
Put scraps to hold cargo in top shelfGregory T.
They were unable to win my business due to my request. But they were nice.Travaus J. | Reservation
Customer did not leave a comment.Richard B.
Lady was busy when we dropped it off,so she said to just leave the key.Karen B.
Painting the red code reader in a black and yellow contrasting safety stripes could prevent accidental collision with the pole.William C.
Customer did not leave a comment.Cshenal J.
Great staff. Would use this location again.THOMAS M.
cabin floor can be vacuumed, cupholders can be cleaned, having a hobo looking guy sitting near the trucks did not help with the safetyAndrew B.
The ladies in the office were super and gave great customer service. If I ever need a truck will definitely seek this location first.ELAINA H.
Customer did not leave a comment.Hani K.
Brittany was excellent the entire time of my rental.DAVID T. | Overall Experience
They conveniently fulfilled my needs an will return if needed. ThanksTimothy T. | Overall Experience
The 24/7 pick up service didn't work right. I was almost 30 minutes behind schedule as a resultJodi V.
Customer did not leave a comment.DESHAUNA C.
Customer did not leave a comment.Oscar R.
Customer did not leave a comment.Mariano C.
Absolutely stellar experience at Saums Storage, would definitely recommend to anyone.....STEPHEN B. | Overall Experience
Customer did not leave a comment.Andrew C.
Customer did not leave a comment.Dawn A.
Customer did not leave a comment.Anthony P.
Customer did not leave a comment.Roberto C.
We had a great experience from the first contact, Britney was always on the ball, wish all storage facilities had Britney. awesome experience.TONY Z. | Overall Experience
Customer did not leave a comment.James S.
Customer did not leave a comment.Thomas J.
Customer service was excellent! I rent these trailers often and this was by far the best experience I have had. I will be a repeat customer of this location for sure!Javier F.
Like last time great!Arlynn G.
Kudos to Brittany!!! She was very courteous and helpfulconfesora G.
Customer did not leave a comment.Norma R.
Customer did not leave a comment.Tommy W.
Customer did not leave a comment.Harvey H.
Customer did not leave a comment.TANYA P.
Customer did not leave a comment.Nancy N.
Seems like both locations were having problems with their systems and it wasn't anything to do with their end. It was uhaul. It would help the employees do their jobs and less frustrating for them if uhaul would not have the system down.Kimberly M.
Customer did not leave a comment.Maria G J.
Customer did not leave a comment.Rhodes R.
I would highly recommend this location to my friends. Brittany, the site manager was extremely helpful and capable of handling situations as they arose. She made my move that much easier. Thank you for your amazing help and facility!JoAnna A.
Nice clean facilities.TINA C. | Overall Experience
Customer did not leave a comment.jorje S.
Very easy too work with. Thank youJason S.
Very easy rental. U-Haul rep was extremely helpful in the process. Will definitely go back to this location!Ralph C.
Great customer serviceashan Q.
Great customer servicejoe C.
I could not get the trailer that I wanted at the Copperfield location. U Haul changed my pickup location 4 times. I could not pickup the trailer when I needed it because the Saums location did not open until 9 am and the outside staff was not available until noon. The inside staff was understanding and helpful but the overall experience was not good.Claude F.
better signage informing renters what to do for online pickup without having to ask someone in the officeOdis D. H.
Britney was amazingBETSY MARIA T.
Customer did not leave a comment.Thomas G.